Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,882 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,882 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful small packs of natural soaps, shampoos and conditioners, perfect as presents or for travelling..: Knowing it’s a small ‘artisan’ company is an added benefit…”

Helpful Report

Posted 1 year ago

“Have come back to Grüum having tested other shampoo bars which did not measure up to yours!”

Helpful Report

Posted 1 year ago

“Tried the transparent shaving gel, in the hope that it would be a replacement for my usual Elemis skin soothe shaving gel, now discontinued. What a disappointment! The Gruum gel was very thin compared to elemis so needed much more product. Even when using more the gel failed dismally to lubricate my face and as a result left my skin feeling very sore. Tried again for the next couple of days but eventually had to give up. Never had this soreness before with any other products so as far as my experience goes the search for a replacement for Elemis goes on.”

Helpful Report

Posted 1 year ago

Hi Charles, Thank you for sharing your experience—we’re really sorry to hear the shaving gel didn’t meet your expectations, especially as you were hoping it could replace a trusted favourite. We understand how important comfort and performance are, and we’re disappointed to hear it left your skin feeling sore. Your feedback is incredibly valuable, and we’ll be sure to pass it along to our product team. If you’d be open to it, we’d love to help you find something better suited within our range such as our Glyde Shave Oil—please feel free to reach out to us directly at support@gruum.com and we will do our best to help! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Delivery was quick and ordering was easy but the sun cream was still white and needed lots of rubbing in which is not ideal for face suncream. Also the bottle was smaller than expected for the price.”

Helpful Report

Posted 1 year ago

Hi Amanda, Thank you so much for your feedback! We're really glad to hear that ordering was easy and your delivery arrived quickly—that’s always great to know. We’re sorry the sun cream didn’t quite meet your expectations in terms of texture and size. Your comments are really helpful and we’ll be sure to pass them along to our product team. We appreciate you taking the time to share your thoughts! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Love all my 'goodies' from Gruum, have a regular 3month delivery of shampoo, conditioner and shower bars. Love the different scents. Everything in recyclable packaging and no plastic to be seen. All the items last a reasonable length of time considering they are used daily by my husband and me. Thoroughly recommend this eco friendly company!”

Helpful Report

Posted 1 year ago

“Love the products which are eco-friendly, no plastics and well priced.”

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Posted 1 year ago

“Excellent products. The creams always sink into your skin beautifully without leaving any oily or sticky residue on your skin. The soaps and shampoo bars have lovely scents and are so good to use. I would highly recommend Gruum products. Delivery is always very quick as well. Thank you Gruum.”

Helpful Report

Posted 1 year ago

“Never recieved my order, not great.”

Helpful Report

Posted 1 year ago

Hi Theresa, Thanks for your review. I have sent you a private email to help resolve this for you as quickly as possible. Please check your inbox for an email from support@gruum.com. I hope this helps! Warm regards Mikaela-Team gruum

Posted 1 year ago

“Great products, I ordered the Face Sunscreen and lip conditioner which was an essential for our holiday in Greece.”

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Posted 1 year ago

“Great products..would highly recommend and I wouldn't think twice about purchasing again in the future. Great service/price and quality...what more do you want from a product....😎”

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Posted 1 year ago

“Great products and prompt delivery”

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Posted 1 year ago

“The only idea I have is to facilitate the unsubscribe function. I have tried to unsubscribe around twelve times and so far failed.”

Helpful Report

Posted 1 year ago

Hi Gordon, Thanks for taking the time to leave a review. Sorry to hear you may be having trouble unsubscribing. In order for us to help you further please do not hesitate to get in touch at support@gruum.com and one of our team will be happy to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Excellent products. A fair price . Delivery takes a while and is sometimes lost by Royal Mail - perhaps an option for tracked may be good”

Helpful Report

Posted 1 year ago

“The worst I have ever used👎🏻👎🏻👎🏻👎🏻👎🏻”

Helpful Report

Posted 1 year ago

Hi Szilvia, We’re really sorry to hear about your experience. We’d love to understand more about what went wrong so we can look into it and try to make things right. If you’re open to it, please feel free to message us directly at support@gruum.com with more details. Your feedback is important to us. Warm regards Mikaela-Team gruum

Posted 1 year ago

“I love the sun protecting lip balm. I've not yet tried the sun lotion.”

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Posted 1 year ago

“I don't like Gruim's methods and believe they totally misled me and took money from me without my permission. As a result, I would never place another order with them and so, am very irritated to receive an email from them saying that I had.”

Helpful Report

Posted 1 year ago

Hi Michael, Thanks for taking the time to leave a review. We’re really sorry to hear about your experience—it’s absolutely not the kind of service we aim to provide. We understand how frustrating this must have been. We’d really appreciate the chance to look into this further to fully understand what happened and put things right. Please reach out to us directly at support@gruum.com so we can investigate and resolve this for you as quickly as possible. Thank you for bringing it to our attention. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Great product! Would definitely buy again!!!”

Helpful Report

Posted 1 year ago

“Easy to order. Great range of products at affordable price. They look good and kind to skin”

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Posted 1 year ago

“Products arrived on time and well packaged and were just what I wanted. Perfect for travelling.”

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Posted 1 year ago

“I have ordered a couple of times from Gruum and will again. I really like their shampoo bars. They are just the right size and shape for easy use. They smell delicious and wash my hair perfectly. Thank you.”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 26,882 reviews