Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 26,883 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 26,883 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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327

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve bought a couple of their items and has really helped my skin feel better”

Helpful Report

Posted 1 year ago

“Lovely products, I’d highly recommend, eco packaging, prompt delivery”

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Posted 1 year ago

“I hate to be that person, but I’ve ordered from Gruum twice now. The first time I bought a pack of men’s personal hair and skincare and then this last order of a reed diffuser, a room spray and something else, I don’t remember as it got put away for good reason. I didn’t know until recently, but the gift I bought my husband wasn’t something he enjoyed but at the time he didn’t want to tell me, as he knows I put a lot of thought into buying gifts and I always look for something unusual for family and friends. I’ll explain how I found out shortly. This package was on offer, so I decided to give it a try. I can’t fault the packaging but the items themselves are much smaller that you would expect them to be. In this case that happens to be a blessing. I put the reed diffuser on the bookcase in our long hall, and gave the rest of the house a good dousing of the room spray. My oldest daughter walked in and asked had we acquired a rabbit? She could smell a rabbit cage around the house. I gave her the room spray to smell and she confirmed that was indeed the smell that hit her as she walked through the door (she’s 39 years old by the way, not a child) next was my husband, I refreshed the spray before he got in from work and his nose instantly wrinkled up as he walked in. After asking what it was and a quick chit-chat about it, he sat me down and said “sweety, while we are on the subject of that stuff, it was horrible but I didn’t want to hurt your feelings so…” But last and by no means least, someone knocked the diffuser over on the bookstand. By the time it was found it had melted all of the varnish from the top and down the side of the wood, and melted the plastic stand of an oscillating fan (which wasn’t on) so I now have a beautiful white oval plastic stain eaten into my varnish of my husbands antique bookstand, as well as the missing varnish. Worst still is that the horrendous smell of this product is still lingering almost a week later, and my hallway smells like a men’s urinal. I had wanted to help a small business grow, I was once that small business owner myself, but without criticism there can’t be growth. I wasn’t hoping to have to be so blunt, but your products are honestly not worth the price point. I got them as offers and I would have been furious if I had paid full price for them. I’m apoplectic over the ruined varnish, and still in two minds as to bill you when I manage to get it repaired.”

Helpful Report

Posted 1 year ago

Hi Georgina, Thank you so much for taking the time to share your experience — we’re genuinely sorry to hear that your recent orders didn’t meet expectations. We completely understand how disappointing it must have been, especially when you put so much thought into choosing gifts and supporting small businesses. We’re especially sorry to hear about the damage caused by the diffuser and the scent not being to your family’s liking. That’s certainly not the experience we want anyone to have with our products. Your feedback is incredibly valuable, and we’ll be passing it on to our product team to review. We’d really like the chance to make this right — please feel free to reach out to us directly at support@gruum.com, and we’ll do our best to help. Warm regards Mikaela-Team gruum

Posted 1 year ago

“Ordering is really simple and quick. I ordered a few things to put away for my next holiday in Greece, so haven't tried those yet! I have purchased a few things in the past...absolutely love the moisture shampoo and conditioner bars they are excellent and great for travel. Also my partner bought a few things from the Spf range face and body and they are excellent, including the cooling mist spray! I think we are both addicted to your products now 😄”

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Posted 1 year ago

“Some of the items are really good but the cooling balm was a nightmare to use and didn’t cool my legs at all.”

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Posted 1 year ago

“I ordered from GRUUM as I was curious to see and try the range. I'm glad I did. Excellent products (no frills) perfect for travel or as a part of your regular personal routine. I like the size of the products and they are wonderful to use.”

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Posted 1 year ago

“Excellent brand ,Excellent products .Excellent service .”

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Posted 1 year ago

“Have tried the sunscreen for a while now and leaves the skin nice and smooth”

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Posted 1 year ago

“I have been buying these products for a while now. They are very good value and quality. Also great for travelling. No leaky bottles! Thankyou Tamsin”

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Posted 1 year ago

“Iv bought quite a few gruun product over the year mainly for travel purposes but since using them l now use them all year round , my Hair and skin feel and look a lot healthy since using highly recommend products 😊😊😊😊😊”

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Posted 1 year ago

“Very impressed with your products. On the negative side......TOO MANY EMAILS! I do not want to be buying products all year round, mainly for Christmas / birthday presents. On the positive side MY LAST ORDER WAS FANTASTIC! I absolutely LOVE ❤️ THE FOUR SEASONS DISCOVERY SET , especially Spring Bluebell and Musk. Such a delightful fragrance, unique and would love to buy more ❤️❤️❤️❤️❤️👍”

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Posted 1 year ago

“The product is excellent I love the shampoo bar and face sun lotion.”

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Posted 1 year ago

“I really love the Reed diffuser. It smells so good.”

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Posted 1 year ago

“Easy ordering process and kept updated regarding delivery. The products were beautifully wrapped, really lovely quality products which are as good as or better than high end luxury market without the price tag.”

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Posted 1 year ago

“I find the products are excellent and I particularly like the design and size of the packaging. It makes it so much easier when packing for travel. The prices are competitive and the products are environmentally friendly too.”

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Posted 1 year ago

“I have tested several and I find these to be the most reliably consistent bars for cleaning my hair type. I don't need a conditioner and they leave my hair clean but soft.”

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Posted 1 year ago

“Nice quality, not heavy, the small bottles are very useful for travelling.”

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Posted 1 year ago

“I absolutely love the packaging and the thought behind it. I have a few products and they are great, my skin is glowing and fresh. My daughter has a suncream allergy and we tried a product which she had a very small reaction and nothing at all on some areas and we have tried almost every suncream on the market so we are very pleased and highly recommended. Really quick delivery also.”

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Posted 1 year ago

“Fast delivery and lovely products. I especially like the face oil and after sun bar.”

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Posted 1 year ago

“Love the aftersun face oil bar. Use it on my children as normal aftersun can sting their sensitive skin. Soothes & moisturises without being greasy. Highly recommend.”

Helpful Report

Posted 1 year ago

Gruum is rated 4.7 based on 26,883 reviews