Gruum Reviews

Name: Gruum
Rating: 4.72

4.7 Rating 25,963 Reviews

93 %

of reviewers recommend Gruum

4.7

Based on 25,963 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

Visit Website

Write Your review

Tell us how Gruum made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

322

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i ordered the skin care products: facial cleanser and moisturiser. both products are really lovely and work great, but my favourite thing about them is the smell. they smell amazing, a fruity smell, which follows you around because it’s on your face and under your nose !”

Helpful Report

Posted 8 months ago

“The moisturiser is great, comes in a small bottle so fab for travelling with, the formula is thick and a little goes a long way. I’ve recently started using the face wash, it’s quite watery as it comes out the bottle but lathers well and has a mild fresh scent; overall very happy with Gruum & will be repurchasing :-)”

Helpful Report

Posted 8 months ago

“The products were amazing. I have nothing bad to say about them. I am only giving 4/5 stars because i find the packaging very difficult to use. For example, the face moisturiser is impossible to squeeze out from the bottle. I had to cut it up and transfer the contents. The bottle stopped giving any product but when i cut it up, almost half the bottle's product was still inside. I recommend the products but would love to see a better easily accessible container. I had a similar issue with the face wash. The face wash was very thin in consistency and as soon as i would turn the bottle, a lot would come out and there was littlw i could do to control it. I transferred it to a pump bottle and it was a breeze after that. As mentioned earlier, the quality of the product itself is amazing. Its just the packaging that has put me off hence the 4/5”

Helpful Report

Posted 8 months ago

“My family and I only use Gruum since I have won a Gruum skincare kit with the McDonalds Monopoly. Ever since first using it, we have all converted to using Gruum products. We love the aesthetics, the quality of ingredients, the minimal waste packaging for the products and most of all, the effects it has had on our daily skincare regiment. It is gentle, but highly effective. The scents are subtle, but mesmerising and soothing. The perfume reminds me a lot of Jo Malone and I swear by Gruum’s roll-on perfume. It is long lasting and high quality scents which will get you a ton of compliments! I can’t single out a personal favourite because I am always pleasantly impressed by the quality of items I order, but if I have to single out a couple it would be the under-eye roll on, the lip conditioners and, of course, the perfume. All of which I keep by my bedside, purse and in the car. If you want high quality products with a lasting effect on your skincare or wellness regime, definitely invest in Gruum!”

Helpful Report

Posted 8 months ago

“Some of the products I received are lovely! The face oil, charcoal soap and lip conditioner. The eye roll (under eye treatment) however caused big red/rash circles under my eyes after using it for a couple of weeks so that was concerning. I haven’t used it since. Overall the products are nice but I am wary that maybe some ingredients in the eye roller are too harsh as I do not have any allergies.”

Helpful Report

Posted 8 months ago

Hi there, Thank you so much for sharing your experience with our products. We’re delighted to hear that you enjoyed the face oil, charcoal soap, and lip conditioner! We’re sorry to hear about your reaction to the eye roll and understand your concerns. Everyone’s skin is unique, and sometimes certain ingredients can feel different depending on individual sensitivities. We truly appreciate you letting us know, as your feedback helps us continue to refine our formulations. If you’d like, we’re here to help with any questions or to suggest alternatives that might be a great fit for your skincare routine. Feel free to drop us a message at support@gruum.com Thank you again for your honest review! Warm regards, Andrea - team gruum

Posted 7 months ago

“The face wash and moisturiser made my skin really soft”

Helpful Report

Posted 8 months ago

“Always had good experience ordering from Gruum, and the products are good quality and varied. Products I have bought repeatedly - face care for sensitive skin, shampoo bars, soap dishes. The skin care stuff goes a long way, I'm a fan.”

Helpful Report

Posted 8 months ago

“Really good product, feels quite premium for a good price. Seems like a nice company with some good employees / owners”

Helpful Report

Posted 8 months ago

“Ggggggggggggfgrggggfgffffffffffgggggggggggggffggggggggggggggggggggggggrgggggggrgggggggggggggggggggggrggrggrgrdgrrdggddgdgrggfggrdgggg. Hjjjm gynnllj”

Helpful Report

Posted 8 months ago

“Very thick texture.”

Helpful Report

Posted 8 months ago

“0/10 would not recommend, completely unsatisified with my order as 1 of the frangrance bottles had smashed during shipping and ruined the other 2.”

Helpful Report

Posted 8 months ago

Hi Tobias, Thank you for your review, and I’m really sorry to hear about the issue with your order. I’ve reached out to you via email so we can get this resolved as quickly as possible. Please do check your inbox (and junk folder just in case), and we’ll make sure to put things right for you. Warm regards, Andrea - team gruum

Posted 8 months ago

“Lovely products. I am using the face oil for the first time and this will definitely be on my repeat list. I like that the products are genderless in the main, with lovely scents and long-lasting. The body bars are genius.”

Helpful Report

Posted 8 months ago

“I loved the Gentle Face Wash Bar and would recommend......but disappointed with the Shower Gel Bar and wouldn't buy again !”

Helpful Report

Posted 8 months ago

“I think the products that I received were very good! thank you!”

Helpful Report

Posted 8 months ago

“Have used the klar Brightening Facial Cleansing bar and the klar Purifying Facial Cleansing bar and I love it. My skin feels really clean and fresh after use. I also use the botanisk Avocado Oil regularly and it feels silky smooth on my skin. I love these products, they are delivered quickly and really work.”

Helpful Report

Posted 8 months ago

“I started off ordering some of your roll on fragrances and i fell in love with them, very easy to use, you can take it with you and it is eco friendly. After that, my next order was your under eye treatment product, aswell as the fragrances , this product was very easy to use and i have seen improvements under my eyes. My latest order i tried out your face oil , the sleep butter and the calming spray. The face oil i loved , it was made my skin look silky smooth and i am loving my refreshed look . The sleep butter i have not yet used but from smelling the box it smells lovely. However number one for me was your calming spray, this has been the best thing i have used, not only does it have a nice smell to it but when applied it makes me feel refreshed and awake. Thank you very much gruum for all your hard work and for coming up with outstanding products for the public to use. Many thanks Ben”

Helpful Report

Posted 8 months ago

“I received a gift set including three fragrances and all are beautiful for different occasions and seasons (as stated) overall very happy :)”

Helpful Report

Posted 8 months ago

“I wasn't actually going to write a review because the items I got were free via a McDonald's monopoly voucher but as I've been prompted, the website and actually purchasing via the website was dreadful, the interface is poor, you get stuck on the pages and can't continue took me 4 attempts to actually purchase the product and when they did actually come the tiny little bottles which were originally priced at £42 was terrible,certainly wouldn't recommend or bother again”

Helpful Report

Posted 8 months ago

Hi Perry, Thank you so much for taking the time to share your feedback, we really do appreciate you letting us know about your experience. We’re so sorry to hear that you found the website difficult to use and that the products didn’t meet your expectations. That certainly isn’t the experience we want for our customers. We’ll be sure to pass your comments on to our web and product teams so we can keep improving both our site and our customer experience. Thank you again for your honesty and for giving us a try, your feedback genuinely helps us do better. Best wishes, Team grüum

Posted 8 months ago

“Very good packaging , delivery and service”

Helpful Report

Posted 8 months ago

“It was my first time ordering gruum products and I really liked them! It's rare to find something god that is also vegan and uses environment-friendly packaging.”

Helpful Report

Posted 8 months ago

Gruum is rated 4.7 based on 25,963 reviews