Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,971 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,971 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scalp has never been so dry and itchy since using the anti-dandruff bar. I'm giving it 2 stars as it certainly cleans your hair well. However an anti-dandruff shampoo it is not.”

Helpful Report

Posted 3 years ago

Hi there, I'm so sorry to hear that our anti-dandruff shampoo bar has caused you to have a dry and itchy scalp, we may have an alternative shampoo bar better suited to you. Our mild & gentle fragrance-free shampoo bar prevents irritation even on sensitive scalps so helps to stop itchiness. If you're up for giving this bar a try, please can you email support@gruum.com and a member of our team will arrange to have another bar sent out? Many thanks.

Posted 3 years ago

“Poor website when it comes to ordering. I got one email confirming my order and then one telling me my order was not completed. I've no way of cancelling this second pending order so I'm frightened I'm going to finish up with the same product twice. Also they try to make you use Google Pay which in my case appears to be linked to an email that isn't mine. I only want to pay with my debit card.”

Helpful Report

Posted 3 years ago

Hi Alexander, we're sorry to hear that you're having trouble placing an order with us. Please can you email support@gruum.com and a member of our team will get this sorted for you? Many thanks.

Posted 3 years ago

“I thought I loved using the shampoo bar at first and had found a perfect ethical solution to all the plastic waste, BUT recently my scalp has become very DRY after using it for a year or so and I have terrible dandruff and itchy scalp. Such a shame but I wouldn't recommend the shampoo bars now and am stuck with a few extra bars after the subscription came too regularly before I cancelled it. Not expecting to get any compensation but just want to warn others! The concept/packaging is great but not sure I trust what ingredients are in it if I'm reacting to it so severely now.”

Helpful Report

Posted 3 years ago

Hi Naomi, I hate to hear that our shampoo bar has left you with a dry and itchy scalp. It sounds like our fragrance free shampoo bar would be better suited to you as it helps to prevent any scalp irritation. Please can you email support@gruum.com and a member of our team can have one sent out for you to try? Many thanks.

Posted 3 years ago

“Really fussy website. Not intuitive. Have just received an order that had to be put through manually. Will try the products over the next few days so I will reserve judgement for the moment.”

Helpful Report

Posted 3 years ago

Hi John, we're so sorry that you experienced some issues while placing an order with us. We are always trying to improve our website so our technical team are currently working on this. We hope you enjoy trying out our products!

Posted 3 years ago

“Like the shampoo but not impressed with the conditioner. It’s not easy to use and left my hair like straw. I bought tins to keep them in but once you have used them once it is extremely difficult to get them out again in the shower.”

Helpful Report

Posted 3 years ago

Hi Tracey, it's great to hear you are enjoying our shampoo bar, solid conditioner can take a little getting used to! If you drop our customer support team an email at support@gruum.com we can offer some advice to help with the conditioner bar and have some of our new 'soap savers' sent out for you to place in your tin to prevent the bars from becoming stuck.

Posted 3 years ago

“I have had several orders from the company and have found the product very good.my only reservations going forward is the delivery, My last order was ordered on the 11th October and not even despatched from your premises until the 16th with the earliest delivery19th October Your company is so behind your competitors with deliveries that I have reservations for the future of your company You need to sort out your deliveries from your premises, plan to despatch the next day from your company or you will fail”

Helpful Report

Posted 3 years ago

Hi Huckerby, I am sorry to hear that your delivery was late arriving. We have been able to employ more colleagues as we have grown as a company, and take these metrics very seriously. I am glad to say the vast majority of our products are now dispatched within 24hrs. Kind regards, Adrian

Posted 3 years ago

“I have been using the conditioning bar and have been really disappointed. After applying it my hair is so brittle when wet that I really struggle to get a comb through it. When dried it feels sticky and lank. I have tried using it with a grüum shampoo bar as well as a bar from another company. I want to reduce plastic but am considering going back to bottled conditioner. Also once you put it in the tin it us impossible to get it back out again.”

Helpful Report

Posted 3 years ago

Hi Linda, I am so sorry you haven't been able to get on with the conditioner bar. It's fair to say 99% of people who try our shampoo bars are fans and this is partly because they are so easy to use. Whereas with the conditioner bars there's a "learning experience". We'll get ion touch with you directly to see if we help. However, in the meantime it's worth having a look at our Knowledgebase to get the best out of the conditioner. https://help.gruum.com/article/40-glos-conditioner-bars-feel-very-different-to-liquid-conditioner-how-come Kind regards, Simon Co-founder

Posted 3 years ago

“Products - potentially good tried a couple. Website and check out does not work!”

Helpful Report

Posted 3 years ago

Hi Mark, we're so sorry that you find our website difficult to use, we will have our IT team look into this and see where we can improve! Please could you contact support@gruum.com with the issues that you were experiencing and we will pass this over :)

Posted 3 years ago

“Toothpaste tablets are too fragile and should come with instructions to transfer to moisture resistant container directly after arrival in the letterbox”

Helpful Report

Posted 4 years ago

Hi Erinke, we're so sorry that you feel our toothpaste tablets are too fragile and need a water resistant container, I've passed this feedback over to the relevant team. Please contact support@gruum.com and we will have some new tables and waterproof container sent out as soon as possible! :)

Posted 4 years ago

“Great with no plastic of course BUT I found the conditioner bar I bought very disappointing and after a couple of attempts to use it I have given up. Even though I follow instructions of how to use it my normal, shoulder length hair does not detangle and can’t be combed out. I have gone back to my old conditioner since sadly this one is pretty useless. However the shampoo bar is good and really does what is promised.”

Helpful Report

Posted 4 years ago

We're so sorry to hear that our bars are not right for you. There are a few ways to make it work as our conditioner bars can take a little getting used to. I understand you may have already seen this but I'll include a link for you to look at to see if it helps. https://help.gruum.com/article/36-how-do-i-use-my-glos-conditioner-bar

Posted 4 years ago

“Beautiful design. Unfortunately, the actual razor blades are, to be honest, rubbish! Almost impossible to achieve a close shave and certainly doesn't compare favourably with less expensive products. Pretty disappointed and will be going back to something that really works.”

Helpful Report

Posted 4 years ago

“Wash bag is tiny!!! Looks lovely on the video but not much use! Toothpaste and toothbrush in and not a lot more, also ordered shampoo bar a week before that still not received.”

Helpful Report

Posted 4 years ago

Hi there! We're sorry to hear our washbag underwhelmed you, we do provide the dimensions of the washbag on our website so customers are aware of its size. If you also want to drop us a DM on socials or email us at support@gruum.com we can get a member of our team to look into this for you. Thanks

Posted 4 years ago

“Unfortunately delivery was damaged on arrival to my home address and the products had split inside making the other products in packaging sticky , had to order new stuff of website as it’s for present , am hopeful this won’t be like next time .. fingers crossed”

Helpful Report

Posted 4 years ago

“Rubbish shave, went over it again with a Harry's blade that's a month old and got a far better shave, give it a miss, save yourself some money, go straight to Harry's”

Helpful Report

Posted 4 years ago

“I got an email saying - special deal - I'd get a HALLA soap dish for 5 Pounds. I ordered it and with shipping I'm paying close to 12. Where's the deal in that, Gruum? I like your products but I don't like being jobbed. -- Wm C in Warwick”

Helpful Report

Posted 4 years ago

Hi Wm, I am really sorry the discount coupon hasn't been applied. I'll be honest, I'm not sure why the price wasn't reduced down to £5. However, I've just refunded you and you have now paid the correct fee of £5 for the HALLA soap dish. We're going to have a look into it to see if it's a bug. We really do appreciate your help support. Thanks, Simon

Posted 4 years ago

“Both types of blades are inferior quality and drag the bristles rather than cutting them.Cancelled subscription.”

Helpful Report

Posted 4 years ago

“I bought a small Gruum moisturiser through a promotion with Vodafone 'Very Me' Rewards and used it for the first time today. The smell is appalling (like urine) and I have had to bin it. Very disappointed at wasting my money.”

Helpful Report

Posted 4 years ago

“I liked the shampoo so placed a larger order on 30th July to take the products on my holiday, which will hopefully start on Saturday 7 August. Having checked my account, it's still in 'packing', a week after placing the order. That is a very, very long time for a couple of bars of soap / shampoo - really disappointing service. I wish I hadn't recommended to so many people. :(”

Helpful Report

Posted 4 years ago

“Glitchy checkout process, wouldn't accept my postcode and had no option of manual override, discount code which was previously applied didn't carry through to payment, then website wouldn't let me cancel despite the order just being place and definitely not despatched.”

Helpful Report

Posted 4 years ago

“Ordered a Razor Handle & Razors from Gruum. The package arrived crumpled with handle & blades loose in the box with no protective packaging. For a supposedly high quality product this is an appalling shipping. Contacted customer service about broken razors but all they could say was they like photos to follow up with Royal Mail. Told them the problem is theirs not Royal Mail since I receive products from eBay in much better & secure packaging than gruum. Not sure if this company will be going anywhere since they don’t even realise / or care about their product dispatch. Won’t risk using them again.”

Helpful Report

Posted 5 years ago

Hello, I am very sorry that we haven't met your expectations. I see our Customer Service asked you to take a photograph of the packaging. We didn't mean any offence by this and would still like to resolve your problems. I have asked our Customer Service Team to contact you again and try to resolve this. Kind regards, Simon Co-founder

Posted 5 years ago

Gruum is rated 4.7 based on 22,971 reviews