Gruum Reviews

Name: Gruum
Rating: 4.73

4.7 Rating 22,986 Reviews

94 %

of reviewers recommend Gruum

4.7

Based on 22,986 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

About Gruum:

grüum is a young British brand that’s
on a mission to make skin, hair and self
care products that are kind to you, and
the world we share.

We’re passionate about creating effective, affordable, planet friendly personal care for everyone. Naturally.

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306

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've not received any delivery details of my order of 18.09.22 so can't review.”

Helpful Report

Posted 2 years ago

Hi Gill, thank you for your feedback. I'm sorry your order hasn't arrived yet. Standard deliveries are usually completed within 3-5 working days, given the fact that Royal Mail have just got back from the bank holiday, it may take a bit longer than usual. However, I've checked and can confirm that your order has been despatched on 21/09/2022 so it should arrive with you in the next couple of days. Please get in touch with us at support@gruum.com if you have any further queries. Best wishes Team Gruum

Posted 2 years ago

“I am still waiting for my order.”

Helpful Report

Posted 2 years ago

Hi Louise, thanks for contacting us about this. I can see your email has been already dealt with by our CS team, I hope that's ok. Many thanks

Posted 2 years ago

“Products have not yet arrived and also was unable to apply discount code at check out. Hence rating hope products are ok when arrive.”

Helpful Report

Posted 2 years ago

Hi Marlene, thank you for your order, we hope that you enjoy trying out the products! Please can you contact support@gruum.com and a member of our team will help you with the issue applying the discount code. Many thanks :)

Posted 2 years ago

“Very disappointed with the way I was sent the luxury travel set & the product. The package was damaged & half the content missing when it arrived because it comes in a flimsy cardboard box which was supposed to be the gift set!. The soaps are tiny & really don't see the value for charging £22. Complained & a replacement was sent but no compensation for inconvenience. The other frustration was that I responded with a complaint & photo of crumpled package to the email from gruum founders thanking you for the order & didn't even get a response which makes me think this company is all gimmicks & little substance.”

Helpful Report

Posted 2 years ago

Hi Shahram, thank you for your feedback, this is certainly not how we expect our orders to arrive and I'm sorry that products were missing from the parcel. I have passed this over to the relevant team to be aware of and we will have a look into the packaging design. Our founders are very busy but they will get back to your email shortly. Please let us know if there is anything else we can help with - I hope you enjoy trying out the products!

Posted 2 years ago

“keep bombarding me with adverts/review requests after initial order ! leave me alone wanted to know my opinions , and suggested contact direct , but was sent to me on a ' no reply ' email”

Helpful Report

Posted 2 years ago

Hi there, thank you for your feedback. I'm sorry if you feel we have sent too many marketing emails, I've passed this over to the relevant department to be aware of. Please can you email support@gruum.com and a member of our team will adjust your email preferences? Many thanks.

Posted 2 years ago

“Still waiting for my order no 2967085 so cannot comment”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that you have not yet received your order. It should have arrived with you by now so please can you email support@gruum.com and a member of our team will look into this for you?

Posted 2 years ago

“Shipping was really slow but at least it arrived. I wanted to love the Skin Defence after reading the reviews on their website that were all 5* and very complementary. Interestingly, I could not leave a review on their website today, which makes me think do they only allow the 5* reviews to be published? I like the ethos of the company and the skin defence is a nice consistency, also fragrance free which will appeal to many. It does not soak in, at all. It sits on the surface of the skin, makes my eye make up smudge under the eye, I look shiny and not in a good way and when I touch my face, I can see the residual oil on my fingers. I won't continue to use it.”

Helpful Report

Posted 2 years ago

Hi there, thank you for your feedback. We're sorry to hear that you are unhappy with the SPF50 face sunscreen. You may prefer our skyda daily defence SPF50 lotion that uses an ultralightweight formula and easily melts into the skin. Please can you email support@gruum.com and a member of our team will help you with this? Many thanks.

Posted 2 years ago

“you delivered at 5am,when i was asleep. i now have to pay 1.45 for it to be redelivered. i wont be ordering again.”

Helpful Report

Posted 2 years ago

Hi Skye, all our shipping costs are included in the total price so you should not be requested to pay any additional fees. Please can you email support@gruum.com and a member of our team will look into this for you? Many thanks.

Posted 2 years ago

“Ordered ages ago.... Still no delivery. Lots of requests for positive feedback though. All hot air... Not concentrating on the core business.”

Helpful Report

Posted 2 years ago

Hi Tim, we're sorry to hear that your order has not yet arrived with you. Please can you email support@gruum.com and a member of our team will look into this for you?

Posted 2 years ago

“Still awaiting my stuff after 7 days and no reply from yourselves”

Helpful Report

Posted 2 years ago

Hi Doug, we're sorry to hear that your order has not yet arrived with you. Please can you email support@gruum.com and a member of our team will look into this for you? Many thanks.

Posted 2 years ago

“I am unable to write a comprehensive review as I ordered the products a while ago ago they still not arrived. I needed them for a holiday that havenow returned from...so who knows ...”

Helpful Report

Posted 2 years ago

Hi Jane, we're sorry to hear that your order has not yet arrived with you. Please can you email support@gruum.com and a member of our team will look into this for you? Many thanks.

Posted 2 years ago

“Haven’t actually tried the shampoo bar yet as it’s only just arrived (good delivery time), but I don’t feel it’s necessary to send me emails everyday marketing your products, it’s very annoying. I’ve now unsubscribed. I’m looking forward to using your products, but you need to tell your marketing team to chill out”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us honest feedback. We do have an option of less frequent emails so if you would like us to put you on that list please let us know. Best wishes, team gruum x

Posted 3 years ago

“Jusy had an ema titled 'what can gruum do better'. Well, to start with, less emails. Not even received my first delivery yet and I've had several emails per day. No offence but that's that's bit ridiculous and unnecessary.”

Helpful Report

Posted 3 years ago

Hi, we thank you for your feedback on emails and we do take this on board. We must get the balance right so appreciate the time you have taken to let us know. We hope you like the products, Best wishes team gruum x

Posted 3 years ago

“Haven't received my order. No notification sent. Should be here by now.”

Helpful Report

Posted 3 years ago

Hi Jayne, we are very sorry for the delay, we have been overwhelmed by the success of our promotion. We do hope you like your products, Best wishes team gruum x

Posted 3 years ago

“Frustrated customer! I am writing this as I have not been able to contact the company by email either directly or via the web links. My order did not arrive despite being informed by email it was dispatched on 4th July and would be delivered between 6th and 11th July. I received no further communication about my order and cannot make contact. My previous order had been satisfactory.”

Helpful Report

Posted 3 years ago

Hi Jennifer, sorry about the delay, one of my colleagues is replying to you now. Best wishes, team gruum

Posted 3 years ago

“Gruum's products are so expensive, they don't last very long like conventional soap would. I appreciate the quality of the goods, but value for money is just not there I'm afraid. I ony placed the order because a friend had asked for her birthday. There are better options for vegan products.”

Helpful Report

Posted 3 years ago

Hi Mark, thank you for your feedback. We're sorry that you feel our products are not a good value for their price. We always hope our products will work well for customers, however, we appreciate that isn't always the case. This has feedback has been passed over to the relevant team to be aware of.

Posted 3 years ago

“Fragrance that lasts no longer than the lather, a less than stellar clean at a premium price”

Helpful Report

Posted 3 years ago

Hi Mike, thank you for your honest feedback. We're sorry that you are unhappy with the scent of the bars, this has been passed over to the relevant team to look into. We may have an alternative scent that you may prefer so if you drop an email to support@gruum.com, a member of our team will help you.

Posted 3 years ago

“I am very disappointed by my recent interactions with Gruum. I ordered a free trial of a trio of shampoo bar and two other products and whilst on the site decided to order a tin to keep the shampoo bar in when travelling. The tin, which I paid for arrived promptly. The free trial is nowhere to be seen. It seems this was just a mechanism to get you onto their site and there was no free trial at all. This is false advertising and I will not be purchasing anything further from a company which behaves dishonestly.”

Helpful Report

Posted 3 years ago

Hi Zos, I am very sorry that your products have not arrived. Please contact us at support@gruum.com so we can resolve the matter to your satisfaction. Thanks, team gruum

Posted 3 years ago

“Depending on what the outcome is with my complaint, I gave 2 rather than 1 star.. Only just ordered and you have an UPSALE of 10 offcut soap bars for £18 which were supposedly £80 worth.. You clearly stated would you like to add this to your order, which would then mean I had gone over the continued spend another £12 for free delivery.. Obviously as you stated adding to my order, the free shipping should have been implemented but when checked, you didn't add it to the SAME order but made a separate order..So as stated in my immediate complaint, if this stands with the charge of £3.95 for shipping, I want a full refund..I hate being conned, but if this actually isn't your intent then please make immediate amends or the refund in full..very annoyed possibly never again S Baer”

Helpful Report

Posted 3 years ago

Hi Scott, thanks for leaving the feedback, our intention is certainly not to mislead anyone and I can see the delivery charge has been refunded to you account. I do apologise for any misunderstanding. If we can be of any further assistance please message us at support@gruum.com Best wishes, team gruum

Posted 3 years ago

“Tried the shampoo bar A&E it seems ok so giving the other items a go on an offer. Seems overpriced & who needs a wooden comb thing ? Not me, I’d rather have a tin to preserve the bar. Expensive at a fiver to buy ?? In the current economic climate I couldn’t afford to buy unless it was on offer”

Helpful Report

Posted 3 years ago

Thank you for your feedback, as a growing business this really helps us improve! We run a variety of offers and promotions so that customers can try our products at a discounted price and we also offer a subscription service with lower prices. If there is anything we can help with, please get in touch :)

Posted 3 years ago

Gruum is rated 4.7 based on 22,986 reviews