Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,977 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,977 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone

Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can always depend on groomers to get the products to us in good time and its great to see the offers too We have placed a number of repeat orders Paw Prints Halifax, Hipperholme, Leeds & Harrogate”

Groomers Online 5 star review on 29th August 2024

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Posted 2 years ago

“Very nice service with prompt delivery.Item I bought was matching the description.Overall very happy and will use is the future.”

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Posted 2 years ago

“Excellent fast service”

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Posted 2 years ago

“Ordered a set of Andis pulse zr ll October last year clippers were hardly used as I have a second pair they started smoking so I sent them back, they sent out a new pair and they squealed high pitched on every groom when used sent them back again to which it’s taken weeks for them to send out a new set luckily I’ve been on holiday however Royal Mail have since delivered the parcel under a vehicle on my driveway while no one was home the parcel was not there on my sisters return at after 7pm so my new clippers have gone missing. Groomers have said they will send new ones out but now I’m having to wait longer and I’m due back home tomorrow with only 2 days before I go back to work. Quite disappointed”

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Posted 2 years ago

Good Afternoon Cassandra, Thank you for taking the time to leave a review, your feedback is of the upmost importance to us. We understand a new pair has been delivered successfully but please do let us know if this is not the case. Whilst we always strive to do our best to service our customers needs promptly and efficiently, sometimes things outside of our control have a knock on affect on our ability to achieve the standards we intend to meet. If you would like to give us a call or send an email on how you would feel we can best resolve any outstanding issues for you, we would be happy to discuss this. We hope you have a lovely weekend. Kind regards, Groomers

Posted 2 years ago

“Ordered a few brushes from here & they came very fast. Thanks for having items that are sold out elsewhere. Will be back!”

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Posted 2 years ago

“Very happy with the product , my dog is so much more happier walking down slippery stairs .”

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Posted 2 years ago

“Great service and very professional, whenever I order it's sent fast and well packed Customer service is clear, kind and easy to talk to, they usually reply very fast too Never had an issue and will likely always come back”

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Posted 2 years ago

Dear Natasha, Thank you so much for your incredible 5-star rating and for taking the time to share your positive experience with us. We are truly grateful for your loyalty to Groomers. We are thrilled to hear that you have consistently received great service and a professional experience from us. Our team works hard to ensure that your orders are promptly dispatched and securely packaged. It warms our hearts to know that you find our customer service clear, kind, and easily accessible. We always strive to provide quick responses to our valued customers like you. We are extremely glad to learn that you have never encountered any issues while shopping with us. Your faith in our brand and continuous support means the world to us. Once again, thank you for being our loyal customer. We look forward to serving you in the future and providing you with even more positive experiences. Kind regards, The Groomers Team

Posted 2 years ago

“Very pleased with the product.”

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Posted 2 years ago

“Fabulous experience from an easy to use Web site, prompt delivery service. Small hiccup when the postman dropped the parcel onto a tiled floor causing one of the products to leak out. An email to Groomers, I received a reply within minutes, and despatched a replacement. Amazing customer service. Will definitely use again. Oh and the products are excellent.”

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Posted 2 years ago

“Good fast delivery”

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Posted 2 years ago

“Excellent spray for fox poo odour. A really good spray that gets rid of the smell. I told my doggy friends about it, and they are going to buy some.”

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Posted 2 years ago

“Bought blades which work beautifully”

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Posted 2 years ago

“Great service. Ordered an incorrect item, called customer service who was very polite and useful and was able to swap my item quickly. A very happy customer”

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Posted 2 years ago

“Purchased the Groomers Signature Evening Primrose Cat and Conditioning spray as I find it excellent for keeping the coat in great condition, leaving it soft and smelling fragrant without the greasy residue that other oils leave. The service from Groomers was also fast and very efficient.”

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Posted 2 years ago

“I have tried many other brushes for my Tibetan terrier, but have found my Groomers brush superior. Much more effective removing matts and loose coat.”

Groomers Online 5 star review on 15th August 2024

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Posted 2 years ago

“Ordered shampoos the delivery was quick very happy”

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Posted 2 years ago

“Fantastic service and quick delivery, I sent an email to customer service at 11pm after my own error and received a call at 9am the next morning, issue solved and parcel on its way ! Fantastic , very pleased with my purchase.”

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Posted 2 years ago

“Very good service”

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Posted 2 years ago

“Item arrived in very good time. Perhaps not quite as powerful as I expected, but relatively quiet and does the job!”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Groomers Online is rated 4.8 based on 9,977 reviews