Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,580 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,580 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 22nd May 2024

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dog brushes and comb I ordered arrived quickly and were reasonably priced. However, the packaging they came in was very poor. The items were just placed in a jiffy envelope with no other protection. Fortunately, the goods weren't damaged, but pins of the slicker brush and pin brush had pierced the envelope, and the postman and I were lucky to avoid scratches or cuts when we handled the package. Groomers could learn from Amazon, and from Ebay sellers who are generally much more careful with packaging.”

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Posted 10 years ago

“Quick service but don't always get the order right.”

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Posted 10 years ago

“I would prefer one person who can be charged for my account. The communication can be much easier. Sometimes my feelings are: nobody is dealing with my question, sometimes too many people handle my orders.”

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Posted 10 years ago

“The only negative was courier used didn't state when delivery would take place. didn't knock on 1st delivery day therefore put note through door even though I was in. 2nd delivery date had to waste yet another day off work waiting all day as couldn't specify time. Not very customer friendly...... Wouldn't use groomers again because of this set up.”

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Posted 10 years ago

“the quality of the products are good but for the last couple of times items i have ordered haven't arrived because they are out of stock and i have not been informed before ordering. On this last occasion i desperately needed 3 clipper blades. i paid for express delivery and only 2 out of the 3 arrived. Had i not been able to fix an old blade i had, i would have had to re-schedule 3 dogs.”

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Posted 10 years ago

“When items are not in stock it would be a good idea to let the customer know and not have to rely on them to keep asking for it. Like is has happen to me on more than one occasion”

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Posted 10 years ago

Groomers Online is rated 4.8 based on 9,580 reviews