Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,895 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,895 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately after having ordered two tunics one that has been returned and the next will be.am somewhat disappointed as not fitted right too tight around the stomach area, Never had this problem before as have always been please with purchases. Shame..”

Helpful Report

Posted 1 year ago

Good morning, Thank you for your review. We are sorry to hear that the size of your tunic is incorrect. Please feel free to contact us at customer.service@groomers-online.com and we can organize a return for your tunic. If you would like to discuss this further please do not hesitate to contact me directly at charlie.morton@groomers-online.com. Kind Regards Charlie Groomers Customer Service

Posted 1 year ago

“The products are great. The only part of the process that I found disappointing was to receive an invoice after I’d paid. Ideally this should be a receipt or an invoice that is stamped as paid.”

Helpful Report

Posted 1 year ago

Good Afternoon, Thank you for your review, we appreciate all feedback in order to continually improve our service to customers. I will certainly pass your comments on to our accounts team to see if this can be updated for future orders. If you would like to discuss this further, please do not hesitate to contact me directly at frankie.jones@groomers-online.com. We hope you have a lovely bank holiday weekend. Kind regards, Frankie Groomers Team

Posted 1 year ago

“Always top quality products at reasonable prices.”

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Posted 1 year ago

“Easy to order, quick delivery.”

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Posted 1 year ago

“Good quality grooming products”

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Posted 1 year ago

“First time ordering & I have to say everything I ordered was fantastic really high quality products and fast delivery”

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Posted 1 year ago

“I absolutely love this suit!! Keeps all hair at bay and keeps me nice and dry!”

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Posted 1 year ago

“Brilliant service! As a first time purchaser of a pair of clippers I was unsure of which models would be suitable for my dogs needs, but with the excellent advice from a member of the Groomers team, the options from their vast range were soon narrowed down to enable me to make a suitable choice. Very helpful and knowledgable, will definitely order products from them again.”

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Posted 1 year ago

“The cat detangling lotion arrived promptly, the parcel was left in the right place and the lotion is proving helpful. Thank you.”

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Posted 1 year ago

“Quick receipt of ordered items, all very useful. Thank you”

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Posted 1 year ago

“Amazing delivery and product as always from groomers online. Would recommend to anyone wishing to receive goods at fair prices and reliable service.”

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Posted 1 year ago

“Having finally taken the plunge and ordered the Scirocco Combination Dryer with Stand. I was not disappointed, it works so well three heat settings, it tilts and you can adjust the height although its needs tightening very well,or the weight of the dryer will slowly lower it. The hose and fittings are great the power is more than enough. And the straight hose is brilliant for finishing off. Easy to put together didnt need instructions really. It a pleasure to bath and dry for the show ring.”

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Posted 1 year ago

“Superb products, fantastic service and excellent prices!”

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Posted 1 year ago

“First time of trying this company found exactly what I needed both items very good price the eye envy beard stain remover does work our young maltese face is almost back to white will use again”

Groomers Online 5 star review on 17th April 2024

Helpful Report

Posted 1 year ago

“Great Service. Delivered on time”

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Posted 1 year ago

“I love the groomers coat clean shampoo range. It leaves the coat shiny and clean and smells lovely too. The detangling coat management spray works a treat too!”

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Posted 1 year ago

“Was pleased with this table and so glad it came in black. Low enough for my elderly dogs to get on the table with ease”

Groomers Online 5 star review on 16th April 2024

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Posted 1 year ago

“Just what I was looking for to give my sprocker a professional looking trim and all done by me”

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Posted 1 year ago

“Fantastic products and reasonable prices”

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Posted 1 year ago

“Sadly delivery let them down. Scheduled for a delivery Friday between 9am and 5pm. Waited in all day. No delivery. Called at 5pm no answer. Saturday morning as we are about to go out the lorry arrives. The driver explains there was problem at the depot and they should have called us. Very disappointing to have not been informed of these changes. We are very pleased with the dog grooming bath ordered. It was well packed and although not used yet appears to be good quality. Such a shame their customer service side is so poor. Unlikely to use the company again now”

Helpful Report

Posted 1 year ago

Good Afternoon Natalie, Thank you for your review, we appreciate all feedback in order continually improve our service to customers. I am sorry to hear that there was a delay with your order, I have checked the shipment notes and unfortunately we were not made aware of a delay by the pallet company and therefore could not pass on this information to yourself. We will of course pick this up with Palletline as a point of improvement. Please note that, as per our website, our offices are closed from 4pm on Fridays, apologies for the inconvenience this has caused and if you would like to discuss this further, please feel free to contact me directly at frankie.jones@groomers-online.com. We hope you have a lovely bank holiday weekend. Kind regards, Frankie Groomers Team

Posted 1 year ago

Groomers Online is rated 4.8 based on 9,895 reviews