Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,560 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,560 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the groomers coat clean shampoo range. It leaves the coat shiny and clean and smells lovely too. The detangling coat management spray works a treat too!”

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Posted 3 weeks ago

“Was pleased with this table and so glad it came in black. Low enough for my elderly dogs to get on the table with ease”

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Posted 3 weeks ago

“Just what I was looking for to give my sprocker a professional looking trim and all done by me”

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Posted 3 weeks ago

“Fantastic products and reasonable prices”

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Posted 3 weeks ago

“Sadly delivery let them down. Scheduled for a delivery Friday between 9am and 5pm. Waited in all day. No delivery. Called at 5pm no answer. Saturday morning as we are about to go out the lorry arrives. The driver explains there was problem at the depot and they should have called us. Very disappointing to have not been informed of these changes. We are very pleased with the dog grooming bath ordered. It was well packed and although not used yet appears to be good quality. Such a shame their customer service side is so poor. Unlikely to use the company again now”

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Posted 3 weeks ago

Good Afternoon Natalie, Thank you for your review, we appreciate all feedback in order continually improve our service to customers. I am sorry to hear that there was a delay with your order, I have checked the shipment notes and unfortunately we were not made aware of a delay by the pallet company and therefore could not pass on this information to yourself. We will of course pick this up with Palletline as a point of improvement. Please note that, as per our website, our offices are closed from 4pm on Fridays, apologies for the inconvenience this has caused and if you would like to discuss this further, please feel free to contact me directly at frankie.jones@groomers-online.com. We hope you have a lovely bank holiday weekend. Kind regards, Frankie Groomers Team

Posted 1 week ago

“As a dog Walker with up to 3 or 4 Labradors getting in and out of my car and house at any one time these groomers cloths have been a game changer. Saves a fortune in not continuously washing towels too 😀”

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Posted 4 weeks ago

“Great product and very quick delivery”

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Posted 4 weeks ago

“Some cheaper options which is great, especially the 50% off at check out. One of the sensitive shampoos I ordered didn’t mention it had tea tree in it. If I had known, I probably wouldn’t have purchased it and I don’t want to return it because I will have to pay.”

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Posted 1 month ago

“Excellent customer service and prompt delivery of my order which was well packaged. All in all a very good first time experience with Groomers. Thank you.”

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Posted 1 month ago

“Great experience and products!”

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Posted 1 month ago

“Great service, super speedy next day delivery.”

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Posted 1 month ago

“Find postage quite a lot for small things. Can it not be on what u have as can't always afford to spend £100. Sometimes u only need a couple of small things and need before a big order. Also ordered them next day had money off which is frustrating. Even a few pounds makes a difference.”

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Posted 1 month ago

“Paw moisturiser excelllent - immediate results - so lucky to get last available as amber dew claw pad was getting injured chasing her ball as pads very dry”

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Posted 1 month ago

“Very happy , great products , fast shipping! Will Be back for more purchases Thanks”

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Posted 1 month ago

“Excellent products and value for money also quick postage of items ordered”

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Posted 1 month ago

“Excellent service and exactly the item I wanted. Good quality.”

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Posted 1 month ago

“Very quick service and good quality supplies. The only problem is that I couldn't order to Ireland so had to deliver to a family member in the UK and thankfully it arrived before I flew back”

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Posted 1 month ago

“I am so happy with my purchase! My blade is amazing!”

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Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

“Excellent products, very prompt delivery, and reasonable prices”

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Posted 1 month ago

Groomers Online is rated 4.8 based on 9,560 reviews