Grisport Reviews

Name: Grisport
Address: GRS Footwear Lunar House , 1 Easter Park , Baker Road, Nelson Park West, Cramlington, Cramlington
Rating: 4.84

4.8 Rating 7,799 Reviews

97 %

of reviewers recommend Grisport

4.8

Based on 7,799 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

174

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received the wrong pair of walking shoes. I'm hoping the correct ones will come in the post soon and if so I will increase the rating.”

Helpful Report

Posted 2 years ago

“I have purchased Grisport boots in the past and been more than satisfied. My new boots which I recently purchased are already leaking. I am on holiday for a week but I shall be in touch with Grisport on my return. Anthony Darby”

Helpful Report

Posted 2 years ago

“Disappointed, ordered PPE work boots for staff and the courier company you use decided to drop them off at a different company. Still awaiting confirmation of refund and now the size of boot we need is out of stock. Now having to wait upto 3 weeks for item to come back into stock.”

Helpful Report

Posted 2 years ago

“Grisport boots feel good but the courier company you used, DPD, was not. I paid for next day delivery and it took 4 days to be delivered and then to a pick up point that was NOT local to us although there were at least 3 which were, instead it was miles away. Delivery let down has made this review a much lower rating than it could have been.”

Helpful Report

Posted 2 years ago

“Very happy with the product but very unhappy to receive a bill for import duty and VAT weeks after delivery. Why does this only happen for deliveries from the UK? I regularly buy goods from outside Europe and never have this problem elsewhere.”

Helpful Report

Posted 2 years ago

“Second pair of shoes ive brought 1st pair very pleased with .decond pair brought 2 weeks ago very poor .wet feet even in damp grass worn 3 times they look 2 years old and very dissapointed”

Helpful Report

Posted 2 years ago

“Not very quick at giving a refund, not had any sort of acknowledgemnt even though they were received back by Grisport over a week ago. Nothing wrong with the boots but had to return them because of the size.”

Helpful Report

Posted 3 years ago

Thank you for your review. We do try to refund all returns as soon as possible. Our returns policy states to allow up to 30 days for parcels to reach us and then be processed. I can see your order was refunded 6 days after being received but this did include weekends and bank holidays when we are cloded so this would have been the delay. Many thanks Grisport UK

Posted 3 years ago

“Can’t comment as items not delivered and on their way back to Grisport. Will await redelivery or refund.”

Helpful Report

Posted 3 years ago

Hi Jonathan, Thank you for your review. Your parcel was returned to us by DPD as there was nobody to receive the delivery on two occasions. Unfortunately, there was no "safe place" entered on your order for the courier to follow. We have re-sent the parcel again today. You should receive an email about the delivery from DPD and you can access your tracking and divert it if you know you are not going to be in to receive the parcel. Many thanks Grisport UK

Posted 3 years ago

“This is my second pair of Grisport walking boots. My first pair was like stepping into an old pair of slippers. Not too high around the ankles. Never rubbed caused me pain or blisters. The newest pair I have is the lady glide higher in the ankle feels a little suffocating and on my second walk has caused a lovely blister, three layers of material joining into each other. Grisport it would nice when on the website you could include the back measurements of boot from sole to cuff.”

Helpful Report

Posted 3 years ago

“NOT sure YET if the soles on my new Airwalker walking shoes are going to be slippery !!! They dont feel very secure as the soles are curved ? I will write another review in WINTER”

Helpful Report

Posted 3 years ago

“Boots are comfy and fine for walking dogs in damp conditions. But they are not waterproof, my socks were soaked after walking dogs in the rain (can't seem to unload photo on the phone). So back to wellies when the weather is bad unfortunately.”

Helpful Report

Posted 4 years ago

“ONLY 2 WIDE FIT BOOT VERSIONS, NO WIDE FIT SHOES. MERINO SOCKS ARE VERY COMFORTABLE, BUT UNLESS I HAVE BEEN UNLUCKY, POORLY MADE. HEELS GO QUICKLY.”

Helpful Report

Posted 4 years ago

“Very nice boots, very comfortable and easy to use. This is if I live in Spain or Italy. Everything was very nice walk and walk until it rained, and it was a bad experience. In England, it rains a lot as we all know. The membrane may be good for a Mediterranean country like Italy and others. Unfortunately for this country it is not good, I am very sorry but it seems that I will have boots for a different country. Feet wet in one boot much more than in the other, maybe my boots are flawed.”

Helpful Report

Posted 4 years ago

“Nothing wrong with the product or the delivery time BUT a lot wrong with your online ordering process. I ordered my shoes from Grisport to be sent from the UK to Spain. Just before delivery the Spanish courier company demanded €19 in taxes and delivery charges - otherwise no delivery!! At no stage during the online ordering process was I informed this would happen. I regard this as tantamount to FRAUD. Be warned!!”

Helpful Report

Posted 4 years ago

Thank you for your review. Clearly on our site, in our delivery terms we specify that duties or import fees can occur when buying from outside of Europe and are imposed by the courier and not ourselves. Unfortunately when your order was placed, due to Brexit, these fees we not able to be absorbed by us. This was certainly not fraudulent but we do hope hope this does not effect your shopping patterns with us in the future. Kind regards Grisport UK

Posted 4 years ago

“I bought Icarus walking shoes in May 2930. They were really comfortable and I wore them straight away without getting blisters, which is unknown for me, and I was delighted with them. BUT, in July, the lining in one shoe started to come apart, and by September the same happened to the other. This has never happened to me before. I contacted Grisport just before New Year 2021, then again. I have had no response. Now the stitching on the toe caps is coming apart. I have walked almost entirely in London, on pavement, level grass and parkland paths which are often muddy. My last pair of walking shoes lasted 5-6 years. I am very disappointed with the shoes and the customer service.”

Helpful Report

Posted 4 years ago

“Original order placed for a pair of Avenger boots On 6th December @ £88 in black Friday sale this order was refunded as no stock. Reordered same boots on 8th December @ £93 With a 15% discount ! Advised on the 10th that they would be arriving the next week, boots actually despatched on 6th January with no walking pack as per order and the boots are now £88 again on the website. No answer to my emails asking when I would recieve the boots either, poor customer service at best for a repeat customer”

Helpful Report

Posted 4 years ago

“I was disappointed in the Modena men's walking shoe which was delivered. Despite the “Cambrelle lining” I found the inside of the shoe harsh and uncomfortable. The greatest surprise however was the sole, which was almost completely inflexible. This made walking in the shoes uncomfortable and meant my foot tended to ‘slip’ on the heel. I am an admirer of Italian-built shoes – in particular “Lomer” shoes, of which I have had several pairs - and had expected a better experience than this.”

Helpful Report

Posted 4 years ago

“Bought a pair of Ranger boots in an 8 before Christmas. Excellent quality boots but loose in the heel and cut across the top of my toe joints. Great shame- just too narrow at the front for me.”

Helpful Report

Posted 4 years ago

“Hi The shoes are comfortable to wear but they are already starting to deteriorate only after a couple of month. I do rotate my shoes to leave them dry.”

Helpful Report

Posted 4 years ago

“Pleased with fitting and comfort. However I had a fall as I slipped in them and am not confident now with the gripping sole.”

Helpful Report

Posted 4 years ago

Grisport is rated 4.8 based on 7,799 reviews