Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.64

4.6 Rating 3,613 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.6

Based on 3,613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 19th November 2025

258

Anonymous

Anonymous // 01/01/2019

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“A number of issues arose whilst constructing the greenhouse which was possibly during the manufacture and packaging rather than attribute blame to Greenhouse stores who sell the product. The issues were that two pieces required to construct the rear apex frame were the same number (same angle) so unable to complete the A frame.(due to packaging at the manufacturer??) Secondly i had problems with the self tapping screws to construct the door (to long and snapped in frame) I contacted greenhouse stores on both occasions and the female who answered the call could not have been more helpful. Replacement parts were sent and received the following day, Excellent customer service. I have no issues to raise with Greenhouse store and would recommend to family and friends given the after sales service i received. A big thank you to the female who took my call on both occassions and dealt with the issues promply”

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“Having bought an elite craftsman greenhouse and accesories from you we are very satisfied with the product and would recommend this to anyone. The only slight negative is that you dont send out e-mails to tell when the product is due.”

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“The Halls Lean-to Greenhouse is sturdy and assembled quite easily,although the instructions could be clearer. The photographs were poor.”

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“Bought this green house, great item, would recommend to others.”

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“Very helpful and friendly customer support when contacted, but very slow delivery of greenhouse. No indication on the website that greenhouses are ordered from other company to be delivered by them. Took around 3 weeks, despite being a very popular greenhouse. Was also told that no signature would be required on delivery (I was at work). Fortunately I made it home for delivery, as a signature absolutely WAS required. Not great!”

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“Very efficient installation, high quality materials and staff very helpful.”

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“From ordering to delivery of my new greenhouse has been a smooth, effortless experience, pleasant contact with delivery guys, would thoroughly recommend anyone dealing with Green house Store if they are purchasing a new greenhouse or associated products”

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“Very good prices used site twice , Don't think next day delivery if ordered before 4 pm is possible.”

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“Erection of the greenhouse was a bit fiddly to be honest, and as it was being placed in an enclosed corner of the garden, some of the operations required all round access which made it tight. That said, I'm pleased with the finished product.”

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“I purchased a 10ft x 4ft wide Elite Windsor Lean-to with a base and toughened glass. The quality is super and I am very pleased with the way It went together, so well thought out. Keep up the good work, Anthony Carlsen”

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“Found them online very good layout of the website, easy to use. Good visual aids, dimensions, layouts. Overall cost was good and pleased with dispatch time and delivery. Happy with the product overall.”

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“Several components were missing and one whole pack of glass was broken. Whilst the staff were helpful things weren't sorted out that quickly and it took nearly a month to be able to finish erecting the greenhouse after the initial delivery. And nearly three months later I am STILL waiting for the promised free louvre window.”

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“Easy to find on line and quick efficient service including the delivery.”

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“The whole experience from initial enquiry to installation of our Swallow potting shed has been truly excellent. The service from both companies has been superb and we highly recommend Greenhouse stores and Swallow GB Ltd to prospective purchasers.”

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“I bought the greenhouse online and it was delivered promptly in December. Due to the time of year I stored the numerous boxes in my garage and waited for warmer weather. When that day came I discovered to my horror that all the glass panels were smashed. I contacted Greenhouse Stores who put me straight on to the wholesaler, Eden Hall Greenhouses. They did agree to replace the glass but as I'd not inspected it immediately upon delivery I was forced to pay for replacements. They did agree to charge me the cost price and deliver it for free, but it still added a fair amount onto the original price. Upon assembly it was clear the instructions were very poorly laid out and provided no real detail other than for the almost useless diagrams. I decided not to use them in the end and fumbled my way through.”

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“Greenhouse came quicker than expected. Driver had problems getting his cart with glass on up the kirb,also left the packs of glass lying flat and when we read instructions it said not to lie glass flat, but he was a nice friendly guy. Instructions for assembling the greenhouse were a total nightmare,lots of taking apart and rearranging pieces. But once together, very pleased with our greenhouse.”

Helpful Report

“OK as this is the second request for a review, I will just say that it has been a month today (1st July) since I ordered the 500 litre outside storage box and I haven't received it yet, or been contacted by the company to arrange delivery. To be fair when I ordered it the website said the delivery would be in July, though confusingly the e-mail confirmation I received from the company on the 1st June said the delivery would be within 21 working days (1st July is 22 working days for Mon-Fri working). That's why I can't understand the two requests for a review before the item has been delivered. Since there is no allowance for a rating to take account of the circumstances I have given "Very Poor" and "0" ratings. When I receive the item that may change! Update 1st July (later on): was phoned immediately by company when they saw this review, in which I was told that they would phone me tomorrow or the next day to arrange delivery. Also received e-mail same day with an admission (though no apology) that they got the delivery date wrong in their original e-mail and asking me to revise my original rating, which would have been "not applicable" if it were present. Am impressed by their concern about their image and have suggested a few points (the above and one or two others not mentioned here) where they could improve. Depending on how they respond, my ratings might again change from current values (now "Average", originally "Very Poor"; and 3, originally 0).”

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“The product was very good, but delivery time was quite long, which was slightly disappointing. Though, communication was very good and kept me informed of the situation.”

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“This is a great greenhouse 6x4 model. Read and re-read the instructions before you start the assembly. I put mine up myself but having someone else help you would make it a lot easier. It took me 3 days, that includes digging out the foundations. The only downside was that they forgot to include one of the large glass panes. I rang them,and they said they would send one out to me with-in 3 days. Here,s a tip... don't use a strimmer anywere near it, as i broke a bottom pane with a flying stone,lesson learned!!! All in all i'am delighted with this greenhouse.”

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“Ordered on line. Received text message to let me know delivery day. Delivered well within time stated on website. Well packaged. Delivery driver very polite and helpful.All in all an excellent all round service.”

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Greenhouse Stores is rated 4.6 based on 3,613 reviews