Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,531 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,531 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

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“Great products”

Helpful Report

“Bought the Hera 4500. Order said delivery within 21 days but took almost 5 weeks. Delivery day was given for saturday, arrived at 6.45am which was actually good for me. Chap called Gareth unloaded everything to my back garden - very helpful man and gave me a few tips how to erect it. Took approx 4 days in total to erect. Well pleased with the greenhouse - looks great. Mr. P. Hill Watford”

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“We found what we wanted easily on the website. Delivery was prompt. When a part of the frame had been damaged during transportation with the courier customer service support was excellent. We had a follow up email and phone call to make sure the replacement part arrived. We buy from all the major high street brands online and in store and I can honestly say we were very impressed with the product and fantastic customer support. Well done!”

Helpful Report

“When you live in Northern Ireland it's not unusual to be penalised when it comes to delivery costs but GS treated me as if I'm in the UK, which I am, with free delivery. This and the free staging made the purchase very competitive and great value for money. I have a minor complaint in that the guaranteed date of 21 days runs from the manufacturer confirming the order, not GS, and the massive delivery lorry couldn't make the turn up my lane, despite oil tankers doing so. My neighbour fortunately was very accommodating but it was a bit of trial. The instructions for my Halls 8x6 were pretty awful but we managed. I do think a help sheet with hints would be invaluable to complete novices. As I had a previous greenhouse I was able to work things out and knew for instance to soak the rubber trim in hot water to take out the inevitable packing kinks. There was one small broken corner of the front gable apex glass but considering the distance travelled etc this was hardly surprising. The door screws were totally unsuitable, snapping off or shearing no matter what tool we used, but replacement harder, shorter ones with decent heads sorted this. These minor complaints really need to be addressed by the manufacturer not GS. Overall I am absolutely delighted with the finished product and would happily recommend your company to other NI purchasers.”

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“The overall service has been excellent from start to finish.”

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“Delivery was quick and all components identified and accounted for. The manual is 'picture' based which can be confusing during assembly A few hints would have been very helpful, particularly fixing the glazing clips.”

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“Lynn W Greenhouse arrived very quickly was well packed and followed instructions. It was easy for my husband to erect in one day on his own. I am very pleased with the greenhouse and the service of your company”

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“Delivery was on time and all the pieces were well packed. When we had a problem with the instructions for construction, they were extremely helpful.”

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“Good service and reliable company. The shed looks as in the pics and I am hoping to enjoy it for many years to come”

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“My greenhouse and shed combination are lovely - very well made and good in quite a small garden. The installation went very well with the buildings being ready in line with the planned delivery date and the two guys who installed it were very helpful/ I have one suggestion to improve the product design - this relates to the extra external shed door - it would be good if it came with a lock the same as the lock on the greenhouse door. I had to buy a new bolt in order to secure the door with a padlock. Otherwise all is very good.”

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“Excellent customer service!”

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“Excellent service, delivery driver very helpful and friendly and they even arranged delivery for when I needed”

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“Very good service good product and reliable”

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“Good communication about delivery and everything arrived in order.”

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“Very helpful delivery man. Instructions good to follow, but only hiccup was some glass missing, but company reimbursed the cost of having some cut. Very pleased with the finished greenhouse, no complaints.”

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“Very nice guys and great service - many thanks”

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“Sorry with the weather being so bad and due to illness we have not been able to put our carport up yet, however, from the contents of what we received and the quality of the product we are pleased so far and are looking forward in the next few weeks to getting it sorted.”

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“Shed/potting shed is great, 2 snags, first the door lock doesn't work, I've been told how to correct this( but this is not easy on my own), second snag, when it rains there is a leak somewhere which leaves a puddle on the floor. Apart from these 2 things its pretty good.”

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“Lovely green house. Must have an O level in macanno to put it together”

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“Ordered this item just before the Christmas holidays so that I could put up over holidays. Said they was going to deliver on a Monday and at around 3pm nothing had arrived and did not think that item was going to be delivered I got home and my wife said that delivery would be around 6.00 pm item arrived at around 6.30pm (Surprised working that late). Well done items was put up all parts present and very happy”

Helpful Report

Greenhouse Stores is rated 4.7 based on 3,531 reviews