Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,527 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

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“Good service and prompt delivery. Instructions are pretty useless and not that clear on how components go together. Having finished the greenhouse it leaks at the opening windows in the roof. Not sure how to overcome the problem will seek advice.”

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“Thank you quick and friendly service with prompt and helpful delivery. good value”

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“Great delivery , very helpful delivery man. Great greenhouse, all parts clearly numbered and identified, good instructions. Extremely helpful customer service. Would highly recommend this company and products.”

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“delivery, packing etc. were very good one minus point two triangular pieces either side of the door were the wrong size--14 mm short fortunately I was able to raise the glass under them with packing. the other end glass was the right size”

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“The product arrived promptly and was well packaged. I'm very pleased with my greenhouse and looking forward to using it fully.”

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“The guys who did the installation were very good, knew what they were about and got the job done a lot quicker I than I would have (by several days!)”

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“Delivery was excellent. The product was easy to assemble. Some of the photographs were dark and non-descriptive but this did not cause any difficulty. We are extremely pleased with this greenhouse and it looks very smart in our garden. Would highly recommend this greenhouse.”

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“Excellent service. I was kept informed of progress on my delivery and it arrived as promised. I am very pleased with the product which has also received a lot of compliments.”

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“have not finished putting it up yet due to rain hope to finish by weekend”

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“Could not fault the service”

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“Difficult to give a fair review as the problem we have had is with the Vitavia lean-to greenhouse itself. Would not recommend as it has been a complete nightmare to put together. The Instruction Manual is poorly written so with a 101 pieces to put together it is worse than trying to fathom out a Krypton Factor saga!! Bolts not provided to fix to the wall resulted in a whole sheet of glass shattering into 1,000 or more bits. We could go on and on about this but our recommendation would be don't bother!! Just wondering if this is going to survive one winter???”

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“Delivered on time and Easley to erect very happy with the service and product”

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“Excellent greenhouse - very pleased indeed. Service was faultless and so was the installer - well worth the money paid to get the greenhouse erected.”

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“Now it's up it looks good and appears quite well made, although only time will tell how good the plastic components are. I am not a complete novice at this sort of thing, having built a Norfolk greenhouse a few years ago and recently erecting a glazed potting shed. The 'construction' manual provided does leave a lot to be desired. I understand that the greenhouses are sold in many countries, and therefore a 'picture' manual is considered suitable. However, this needs improvement. Where components have been changed why not provide an updated manual rather than a separate addendum? The pictures explaining the more complicated parts are poor, not really showing how certain bits are attached to other bits, even though these sections are often the most important. There are on-line tutorials so why not issue a DVD guide or complete downloadable film with the paper manual so that complicated sections can be watched in in slow motion, hopefully from several angles. These improvements to the instructions wouldn't cost much when compared to the cost of the product. You number some components for reference, which is useful, so why not number all of the components? You need to explain clearly that tempered glass is not toughened glass and will shatter easily if tapped sharply or allowed to flex (serious safety risk!). The louvre is probably the worst designed thing I have ever come across. Better quality instructions are also needed on how best to 'square' the structure before glazing. As I have said, I am not a complete novice at this sort of thing, but it took some 20 hours to erect with much cursing of the manual.”

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“Greenhouse stores ,Fine. Hera Green house Very Good 5*, Staging Very poor 1*. Green house went together well with no big issues BUT the Hera staging is rubbish, poorly engineered, flimsy & not possible to fit three at the same height to the hexagonal greenhouse. A waste of money. 4 stars because of the staging.”

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“High quality product with efficient customer service”

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“The quality of the greenhouse is very good. The staff when there was a query/problem were extremely helpful. The only thing that could be improved is the book of instructions as some of the photos used for construction were not very clear. Apart from that very pleased indeed with the finished greenhouse and so pleased I decided on the toughened glass version.”

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“Bought a Halls greenhouse, delivery was prompt and on time. There was a small problem with a wrongly sized part which was resolved in 48 hours which I thought was exceptional customer service.”

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“I ordered a shelf on a Wednesday evening and it arrived by courier on Friday afternoon. That’s great service. The product was exactly as described and I am pleased with it. Thank you ‘Two Wests and Elliot’.”

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“Excellent service from order to delivery.”

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Greenhouse Stores is rated 4.7 based on 3,527 reviews