Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Blackbrook Hall, London Road, Lichfield, Staffordshire
Rating: 4.62

4.6 Rating 4,050 Reviews

95 %

of reviewers recommend Greenhouse Stores

4.6

Based on 4,050 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Blackbrook Hall,
London Road,
Lichfield
Staffordshire
WS14 0PS

Greenhouse Stores 5 star review on 27th October 2026

344

Anonymous

Anonymous // 01/01/2019

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“This is the second greenhouse bought from yourselves. The first experience was excellent 10/10. Unfortunately my second experience was not so good, with parts missing and I was made to feel I was lying. Stating that all was delivered and that was it. Eventually after continual harassment the parts were delivered, and the greenhouse is fine. I had spent over 4000 on the 2 greenhouses and expected better. Very disappointed and dissatisfied.”

Helpful Report

Hi John, Thank you for your feedback, and for choosing us again — we really do appreciate your repeat custom. I’m sorry that your second experience didn’t match the first. The confusion arose because our supplier had a signed delivery note confirming all items were received, which is why there was some back‑and‑forth while we tried to understand what had happened. I want to reassure you that no one was accusing you of lying — we were simply working to reconcile the paperwork so we could get the correct parts sent out. I’m glad the missing items were delivered and that your greenhouse is now complete, but I’m sorry for the frustration caused along the way. Kind regards, Team Greenhouse Stores

“Delivery time very disappointing ordered summer time it arrived late autumn introduction very poor parts not of a good standard regretting my purchase”

Helpful Report

Hi there, Thank you for taking the time to leave a review. I’ve checked the notes on your order, and it looks like Elite attempted to arrange delivery on several occasions, but unfortunately you weren’t available on the dates they had scheduled. As their deliveries are organised by area, if a customer can’t accept the offered date it can mean waiting a little longer until they are next in that region. They do normally provide 7–10 days’ notice, and there is also the option for the greenhouse to be left in a safe place if that’s suitable. We couldn’t see any notes regarding issues with the quality of the greenhouse or its parts, so if you have experienced any problems, please do get in touch with us directly and we’ll be happy to look into this for you. Kind regards, Team Greenhouse Stores

“Very good quality”

Helpful Report

Hi Doug, Thank you for the 5-star review! We’re glad you’re happy with the quality. If you need anything, just let us know. Warm regards, Team Greenhouse Stores

“Very disappointed in the build I paid for - 4 panels have come out on 3 occasions - we have replaced the broken panels and put in more clips to hold them, the quantity that probably should have been put in during the installation. Equally disappointed in the attitude I encountered when I raised my complaint at the time.”

Helpful Report

Hi Sue, We’re sorry to hear about the repeated panel issues but this is generally down to exceptionally high winds. If you’d like to share any details about when this happened or what occurred, we’ll do our best to understand and assist. Kind regards, Team Greenhouse Stores

“Ordered staging for greenhouse, well made and sturdy and looks good.”

Helpful Report

Hi Julia, Thank you for the 5-star review! We’re glad the staging for the greenhouse is well made, sturdy, and looks good. If you need anything, just let us know. Warm regards, Team Greenhouse Stores

“The greenhouse is brilliant”

Helpful Report

Hi Maren, Thank you for the 5-star review! We’re glad the greenhouse is brilliant. If you need anything, just let us know. Warm regards, Team Greenhouse Stores

“Very pleased with ordering and time frame for delivery, installation went very smoothly and quickly the installers were very professional and friendly. It was just a shame that when we had high winds the glass next to the door blew out 3 times now but don't know why?. But having said that very still pleased with greenhouse.”

Helpful Report

Hi Joy, Thank you for the 5-star review! We’re glad the ordering and delivery timeline worked well and that the installation went smoothly with professional, friendly installers. We’re sorry to hear about the glass issue during high winds and understand that’s frustrating. If you’d like us to look into that further, please let us know. Warm regards, Team Greenhouse Stores

“Delivered on time and packaged well. This is my first greenhouse so I don't have anything to compare against but quality is good and everything fitted together very well. My only criticism is the instructions. For a seasoned gardener or greenhouse expert, I'm sure it's a walk in the park. But the terminology and components took a while to work out. Perhaps a simpler labelling system would help? That aside, I'm very pleased.”

Greenhouse Stores 5 star review on 9th June 2026

Helpful Report

Hi there, Thank you for the 5-star review! We’re glad the delivery was on time and the build quality met your expectations. We appreciate your feedback about the instructions and the labeling—we’ll pass that along to the team for consideration. If you need any assistance moving forward, feel free to reach out. Warm regards, Team Greenhouse Stores Liebe Grüße, Team Greenhouse Stores

“Easy to order. Didn't have to wait for construction. Very satisfied and would recommend thes company.”

Helpful Report

Hi Janice, Thank you for your fantastic 5-star review! We’re glad to hear the ordering process was easy and that you’re very satisfied. We appreciate your recommendation. Warm regards, Team Greenhouse Stores

“Arrived pretty quick. The guy even carried it in for me . We erected it ourselves not bad for a couple of pensioners. It was hard work suggest if not sure get professional help. A very good product. Our advice take your time and make sure work surfaces are level.”

Helpful Report

Hi Colin, Thank you for your fantastic 5-star review! We’re glad to hear the greenhouse arrived quickly and that you were able to erect it yourselves. Great tip about taking your time and making sure the surfaces are level. Warm regards, Team Greenhouse Stores

“Good greenhouse easy to put together”

Helpful Report

Hi Alan, Thank you for your fantastic 5-star review! We’re glad to hear the greenhouse was easy to put together. Warm regards, Team Greenhouse Stores

“Greenhouse ok but fitting not good”

Helpful Report

Hi there, Thank you for your feedback, and we’re sorry to hear the fitting wasn’t satisfactory. If you’d like to share what specifically wasn’t right with the installation, we’ll do our best to help and provide guidance on next steps. Kind regards, Team Greenhouse Stores

“Arrived exactly as ordered, slightly late, and absolutely delighted with it.”

Helpful Report

Hi Robert, Thank you for your fantastic 5-star review! We’re delighted to hear your order arrived exactly as ordered and that you’re absolutely delighted, even with the slight delay. If you need anything else, just let us know. Warm regards, Team Greenhouse Stores

“We bought a 2x4 half growhouse a few monthes ago and couldn't be happier with it. Well built and should last for many years. It was a pleasure to deal with the seller too. Great communication and when I needed to call them, I spoke to real people that cared and were knowledgeable. I cannot praise them highly enough.”

Helpful Report

Hi Phil, Thank you for your fantastic 5-star review! We’re delighted to hear you’re happy with the 2x4 half growhouse, its build quality, and our team’s communication. If you ever need any advice or assistance, just let us know. Warm regards, Team Greenhouse Stores

“I was really excited to have finally got my allotment in June last year and equally excited to finally be able to get a greenhouse. I contacted a number of companies before placing my order with Greenhouse Stores and am so pleased that I went with them. The service I received was fantastic from start to finish. I felt comfortable with everyone I interacted with, all were extremely helpful and informative despite my many questions. I have already recommended to a number of other people. Thank you I love my Black Apollo greenhouse!”

Greenhouse Stores 5 star review on 31st January 2026

Helpful Report

Hi Lisa, Thank you for your wonderful review! We’re thrilled to hear you’re enjoying your new Black Apollo greenhouse and that our team supported you every step of the way. If you have any questions or need anything else, just let us know. Warm wishes, Team Greenhouse Stores

“no comment”

Helpful Report

Hi there, Thank you for your review. If there's anything we can help with, please let us know. Warm regards, Team Greenhouse Stores

“I purchased the Vitavia 6 x 6 Apollo greenhouse for my garden, it was delivered and assembled with great care. I have been using my greenhouse for a few months now and I love it. The self opening/closing window is a very handy feature. The only slight negative is that the door runner base collects dirt and water and needs frequent cleaning to keep the sliding door running smoothly. Overall I am delighted with my greenhouse and received good customer service from Greenhouse Stores.”

Helpful Report

“So pleased with my new greenhouse went together fairly well but being a woman it was a bit challenging for me there again I'm in my 70s took some bits apart several times but got there in the end glass seems very good overall very happy”

Helpful Report

“My husband doubled our covered terrace area which we now use as a multi functional space for drying washing undercover, growing plants and storing garden items. Fantastic all weather space.”

Helpful Report

Greenhouse Stores is rated 4.6 based on 4,050 reviews