Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,434 Reviews

97 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,434 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 4 star review on 27th March 2025

248

Anonymous

Anonymous // 01/01/2019

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“Could not fault the service”

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“Difficult to give a fair review as the problem we have had is with the Vitavia lean-to greenhouse itself. Would not recommend as it has been a complete nightmare to put together. The Instruction Manual is poorly written so with a 101 pieces to put together it is worse than trying to fathom out a Krypton Factor saga!! Bolts not provided to fix to the wall resulted in a whole sheet of glass shattering into 1,000 or more bits. We could go on and on about this but our recommendation would be don't bother!! Just wondering if this is going to survive one winter???”

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“Delivered on time and Easley to erect very happy with the service and product”

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“Excellent greenhouse - very pleased indeed. Service was faultless and so was the installer - well worth the money paid to get the greenhouse erected.”

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“Now it's up it looks good and appears quite well made, although only time will tell how good the plastic components are. I am not a complete novice at this sort of thing, having built a Norfolk greenhouse a few years ago and recently erecting a glazed potting shed. The 'construction' manual provided does leave a lot to be desired. I understand that the greenhouses are sold in many countries, and therefore a 'picture' manual is considered suitable. However, this needs improvement. Where components have been changed why not provide an updated manual rather than a separate addendum? The pictures explaining the more complicated parts are poor, not really showing how certain bits are attached to other bits, even though these sections are often the most important. There are on-line tutorials so why not issue a DVD guide or complete downloadable film with the paper manual so that complicated sections can be watched in in slow motion, hopefully from several angles. These improvements to the instructions wouldn't cost much when compared to the cost of the product. You number some components for reference, which is useful, so why not number all of the components? You need to explain clearly that tempered glass is not toughened glass and will shatter easily if tapped sharply or allowed to flex (serious safety risk!). The louvre is probably the worst designed thing I have ever come across. Better quality instructions are also needed on how best to 'square' the structure before glazing. As I have said, I am not a complete novice at this sort of thing, but it took some 20 hours to erect with much cursing of the manual.”

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“Greenhouse stores ,Fine. Hera Green house Very Good 5*, Staging Very poor 1*. Green house went together well with no big issues BUT the Hera staging is rubbish, poorly engineered, flimsy & not possible to fit three at the same height to the hexagonal greenhouse. A waste of money. 4 stars because of the staging.”

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“High quality product with efficient customer service”

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“The quality of the greenhouse is very good. The staff when there was a query/problem were extremely helpful. The only thing that could be improved is the book of instructions as some of the photos used for construction were not very clear. Apart from that very pleased indeed with the finished greenhouse and so pleased I decided on the toughened glass version.”

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“Bought a Halls greenhouse, delivery was prompt and on time. There was a small problem with a wrongly sized part which was resolved in 48 hours which I thought was exceptional customer service.”

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“I ordered a shelf on a Wednesday evening and it arrived by courier on Friday afternoon. That’s great service. The product was exactly as described and I am pleased with it. Thank you ‘Two Wests and Elliot’.”

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“Excellent service from order to delivery.”

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“I recently bought an 8x6 polycarbonate greenhouse and am delighted with the product. I had a problem trying to understand a part of the instructions (how to hang the door). The instructions come with little to no wording, and nearly 100% pictures. So, I tried calling Greenhouse Stores to get some advice. The first call was answered by a lady who insisted she couldn’t hear me and promptly hung up. My second call was answered by (I suspect) the same person who, after listening to the problem, told me that the instructions were very clear and she had never heard of anyone having the same problem as me, before hanging up again. YouTube was the answer!”

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“Brilliant value great greenhouse so pleased”

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“Greenhouse Stores gave me a first class service. nothing was too much of a problem for them with offering extra bits and pieces. If you need to buy a greenhouse these are the people to contact - thanks a million to all your staff Traff”

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“Great value for money. Not to bad to assemble.”

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“Good quality product, efficient service”

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“It was very easy to order and although it says orders may take x days my greenhouse was dispatched very quickly and arrived in a matter of days. Much to my delight. I can’t wait to get started growing things-slightly wrong time of year but I’ve bought bulbs.”

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“Excellent price and value for money. Well packaged and transported. Super efficient and helpful delivery with accurate time of delivery despite a mammoth journey. Tricky to build but managed it between 2 people.”

Greenhouse Stores 5 star review on 11th October 2019

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“Very good service. Delivered prompt. Quality of greenhouse very good. Would recommend.”

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“I ordered roof vent and which I thought greenhouse window. 3 weeks later I checked my order ,found I bought roof vent opener. Email them to say i ordered wrong thing , and they put it right, two weeks later it arrived safe and sound.”

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Greenhouse Stores is rated 4.7 based on 3,434 reviews