Greenhouse Stores Reviews

Name: Greenhouse Stores
Address: Mere Green Chambers,338 Lichfield Road,, Sutton Coldfield
Rating: 4.65

4.7 Rating 3,527 Reviews

96 %

of reviewers recommend Greenhouse Stores

4.7

Based on 3,527 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Greenhouse Stores:

We offer a huge selection of high quality models and accessories from all of the leading brands and manufacturers in the glasshouse market today. We believe that gardeners need products that are made to last and won’t let them down, therefore we only have garden equipment for sale that we truly believe in and would happily use ourselves.

Visit Website

Phone:

0800 098 8877

Email:

Sales@greenhousestores.co.uk

Location:

Mere Green Chambers,338 Lichfield Road,
Sutton Coldfield
B74 4BH

Greenhouse Stores 5 star review on 20th May 2025

255

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent greenhouse would certainly recommend it.”

Greenhouse Stores 4 star review on 12th May 2016

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“At a small 6x4 in size the Greenhouse was ideal for the space we had in a smallish garden. The product arrived in reasonable time and appeared well packaged. All the required pieces were included and save for one pane of glass which had broken in transit. The included base is a must as it greatly assists in the preparation and siting of the Greenhouse. The instructions however are somewhat confusing at first. However once you get used to switching pages for specific information then they are OK, but there is "room for improvement". Whilst I am sure there are those out there who could build the product in a day, we took somewhat longer than this but ended up with a well finished product which is a asset to the garden standing on a solid concrete base and well pinned into the ground (windy site in the winter months). As for the broken pane of glass, one phone call at the end of the build and we were invited to obtain the replacement locally and send the (limited) invoice in for payment. The replacement cost £3 so we didn't bother as it would have cost more in postage, envelopes etc.”

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“Good delivery time. Had some bits missing but was sorted very quickly. Very happy.”

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“All was ok but instructions were illegible due to being what appears to be copies of copies of..... You get the idea. Made assembly challenging in more complex areas. Delivery guy was very helpful and gave us some good tips. Over all very pleased with end product.”

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“It took my husband and I seven days to put the greenhouse up.We found the most difficult thing was that we did not know whether the pieces were facing inside or outside and found ourselves taking things apart several times. The instructions were too small to read and the diagrams were not clear enough.It was far more difficult than we had anticipated.We said that had we realised how tricky it was going to. be we would never have started. However we persevered and it is complete and full of growing plants.”

Helpful Report

“Overall I am happy with my greenhouse. Some of the 3-d views are not as clear as they could be . In some instances 2-d details would give more clarity. The greenhouse I purchased was of the lean to type. I did ask Greenhouse stores to advise me on local companies who could assist with assembly as I am partly disabled. I received no help whatsoever on this matter.”

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“Greenhouse store really only passed the order onto Elite but dealt with the order well. Elite made and delivered the greenhouse , which was extremely efficient and well packed. Elite Greenhouse is very well made but had a job fitting the large sheet toughened glass due to very little movement (very tight fit). I think this was mainly due to wire clips being used for capping rather than the spring "C" clips, which are much thinner. The instructions could have been a lot better with pictures as well as diagrams although the videos were very good but should include the roof and the erection, including glass, as well. I think I would have struggled with just the manual as not always that clear. Having said that the greenhouse looks great.”

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“I am very pleased overal with the complet package BUT the louvre vent atomatic opening instruction and the removal of several stud fixings including drilling holes etc was too involved so i have left it to work by hand which works ok . Although the delivery operative stacked the glass correctly one pane in the middle of the stack was cracked,as it is only horticultural glass I bought a replacement pane, no problem.”

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“I was very happy with the friendly service I got when I called the company for some advice, and am also very happy with the product (Grow Master 6x6). Contrary to others, I found the instructions to be perfectly adequate. They did take some studying, but with so many parts, it is natural that the construction is difficult to represent graphically. My advice is to study each page and make sure you have only the needed parts to hand before starting each stage. My partner and I managed to get the frame built in one afternoon and it took another to get the polycarbonate sheets in (though I did this part on my own). Now it's up, I'm very happy with how sturdy it is. We've already had some stormy weather and it was totally fine through it. My only disappointment was that the company seemed to forget my order, and I had to contact them to chase it up to get it delivered.”

Greenhouse Stores 4 star review on 2nd May 2016

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“A little difficult to assemble but instructions are good,the assembled greenhouse is excellent.”

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“Very pleased with the quality of the greenhouse, and the end result when we finally got it in place. However, it took us two days to put together, we found the quality of the instructions lacking and think that the diagrams would have been easier to follow if they had had written instructions to go with them.”

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“Excellent greenhouse delivered on time was one triangle panel of glass short but apart from that everything else was there struggled a little with one or two parts of the instructions ie the handle but overall a very good greenhouse well made very good value for money,would definitely buy from them again.”

Greenhouse Stores 4 star review on 24th April 2016

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“The end product is very good and I am happy with it. However the instructions are shocking, and the amount of time it takes to build is way more than estimated.”

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“Polite and efficient over the phone. Delivery as promised - very helpful driver. Not a very practical person but managed to erect without too much difficulty - extra pair of hands essential”

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“Good service , good product”

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“The instruction book was a bit confusing because it included more than the model I bought. This meant there were more and different clips which we did not use.The seals on the glass frames had to be put in before construction and glazing. they did not stay in very well and led to a problem when lifting in the glass. The Door has no bar or handle to open from the inside, which, if you are holding seed trays or pots can be awkward. The Louvres are quite flimsy and the frames soft aluminium. Hope the louvres don't fallout! Looks good and love seeing my seedlings coming along. neighbours like it too! Romie walton”

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“Greenhouse Stores were really helpful and answered my queries promptly. I would recommend them BUT not for the Vitavia range. Vitavia provided and delivered my greenhouse and all looked ok at first glance. However, the first time I picked one of the panes of toughened glass up from where the derlivery-people had placed it, it shattered in my hands. I understand that this can happen with toughened glass when there is a fault or if it has been knocked in transit. I rang the company the same day and left a message, but no one got back to me. I rang again 3 days later and the person who took my call was snotty and unhelpful, even having the cheek to ask me why it had taken me three days to speak to someone when I had been waiting for them to bother to return my call! Needless to say, they were no help whatsoever in sourcing a replacement pane. By all means, use Greenhouse Stores, but choose another manufacturer.”

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“The purchase was of a Vitavia Hera 4500 Green Orangery greenhouse. Delivery was efficient within 21 days, and the delivery man helpful with carrying the packages and safely storing them and the glass into our garage. The base was set in an Indian stone paving, and was straightforward to put in and get level. The construction was by no means straightforward. The hexagonal design involved fiddly -but neat - bolts in channels. The instructions were of some help ,but could have been far clearer. Many parts were capable of being assembled in several ways -and of course only one is right. I am a very competent self builder, but this was as challenging as any construction that I have done. It definitely needs two people at key stages as the frame flopped around, and lifting the roof on required 3 people - as the assembly with bolts in channels can slide out as it is moved. However, once the glazing has been clipped in the structure feels secure and rigid. Overall, it is a good looking greenhouse with which we are pleased. A good value product.”

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“The Plastic Shed was delivered when stated. The paid for erection was taken fairly seriously, and did not surpass the time elected. However, the "windows" were not quite as advertised, and they DO LEAK RAINWATER inside the shed. I was warned about this feature ? on installation, but it is a much worse scenario than expected. I shall take steps to remedy this problem when time, and my physical state allow. All in all .... a good result (barring windows)”

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“The service was brilliant, professional & helpful - the product on the other hand has been very dissappinting, quality of product not as expected at all, v poor !”

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Greenhouse Stores is rated 4.7 based on 3,527 reviews