green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,591 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed two orders; one for Leather jacket treatment in my lawn and the other for the 18 week slug programme. The second has proven very successful and for the first in years my bedding plants are not being eaten quicker than I can plant them! Unfortunately the Leather Jacket treatment was completely ineffective, despite application exactly as instructed. I have now had to resort to an insecticide treatment to save my lawn.”

Helpful Report

Posted 5 years ago

“Ordering & delivery very easy. Product arrived on time (if not sooner than expected) However, as I bought the slug nemtodes and followed the instructions to the T, to still find quite a number of slugs happily munching away on my cabagges etc is slightly disappointing!! Jury still out on this product because who knows if the number would have been more!!!”

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Posted 5 years ago

“We have not received the whole of our order.There are 3 items still missing. We have had no reply to our email. John Forrest”

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Posted 5 years ago

“Unfortunately the product that was supplied ( a bee planter ) was faulty, not up to the usual Green Gardener standard. Following a phone call a replacement was sent. This was better, but still needed an extra screw put in to ensure stability.”

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Posted 5 years ago

“The measuring cap was split so I cannot use it. Had to guess what the amount was for a 1l sprayer anyway”

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Posted 5 years ago

“Whilst we have used Green Gardener for several years, this year seems to have problems. It is 11th March today. Our first nemaslug delivery was set for 2nd March and our Mossoff lawn control for 23rd February. Neither has been delivered yet.”

Helpful Report

Posted 5 years ago

Thanks for the message and we did message everyone last week to let them know that because the weather was so awful and cold we had decided to delay dispatch for a week, but to let us know if they still wanted it, so apologies if you did not get it. We took the decision because if Nemaslug had been watered in during freezing conditions and during torrential rain it would have been unlikely to work. The good news is it has now warmeed up and as promised int he message your 1st pack of the programme was posted yesterday. The MossOff and the Repair Sticks are due to be posted w/c 23/03 which was the date selected for the Repair Sticks but I can now see that the MossOff was requested for delivery ASAP, so I will pop that in the post today. Apologies for missing Nemaslug message and the missed dispatch date for the MossOff. Kind regards Jon @ Green Gardener

Posted 5 years ago

“The pH kit arrived quickly but the box was broken. I didn't have time to return it as I needed it for my husband's birthday. It works fine so all is ok but just a shame.”

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Posted 6 years ago

“It's November so will set-up with a kick start. Arrived with damage to side about 1-2 inch but this does not pierce the bin so hope will work OK In about 2 weeks should know if material is breaking down satisfactorily. Too soon to rate.”

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Posted 6 years ago

“So far I have only used the stuff once, so as yet do not know how effective it is.”

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Posted 6 years ago

“I have ordered ladybird larvae a few times and had no problems. Unfortunately my last order for larvae placed on the 9th of April paid through amazon pay never appeared. The payment for £17.50 was taken from my account the following day. By Friday the 18th I still had nothing delivered. I spoke to an employee who said some orders hadn’t been transferred. My fruit tree has been decimated by aphids, I don’t understand how you can receive payment and not dispatch anything !!”

Helpful Report

Posted 6 years ago

“It's a shame that this time ordering caterpillar refills, there was a problem with the order being despatched. I was very happy ordering via green gardener because they act as a go-between, which is helpful when you have a disability. Having previously ordered a few refills last year, they were always delivered quickly and when my recent order had not arrived I emailed out of concern. The reply was polite and affirmed that it would be looked into. Sadly, I had to follow-up with another email before green gardener actually contacted Insect Lore to find out that there was a problem. Having to rely on internet shopping, I don't like having to chase up nfortunately I am no longer confident ordering with green gardener.”

Helpful Report

Posted 6 years ago

“I was disappointed that the leaf sacks came in plastic bag, not cardboard. I had ordered the sacks from a different company previously, and they arrived without plastic bag.”

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Posted 7 years ago

“We did as the instructions said,unfortunately it didn,t work. The weather had been very dry and the soil was not at the right temperature. The birds still come. We are going to do it again in the spring and hope it works. Any tips from you would be appreciated.”

Helpful Report

Posted 7 years ago

Thanks for the message and I have checked the order and it was for Vine Weevil Killer but birds do not normally dig them up as they are too deep. Is it vine weevils you are trying to control?

Posted 7 years ago

“Service and delivery is excellent. As to the efficacy of their products, well, the jury is still out! I have given my lawns an autumn and spring treatment of Leatherjacket Nematodes, applied exactly as per instructions yet this September produced a crop of 100s of emerging Craneflies! Snake Oil? I don't know, and I will persevere for another year but I await next Autumn with interest.”

Helpful Report

Posted 7 years ago

To ; Kenneth Jones From : Jonathan Thanks for the message and a Leatherjacket infestation builds up over a number of years i.e. they mate and lay their eggs back into the same piece of grass so by the time the infestation is bad enough to kill the lawn it is a number of years old. The nematodes are very effective but it will take a number of applications to clear it but the situation should improve each year. Fingers crossed you will not need an April treatment next year and then a couple more Autumn treatments (this is when it is most effective) will clear it. Please let me know how you are getting in (jon@greengardener.co.uk). Kind regards Jon @ Green Gardener

Posted 7 years ago

“Good service, but I kind of assumed the product would be chemicals free ish, but it’s not. It seems to only not have glyphosate. That’s good, but I assume, maybe wrongly, that being ‘green’ nowadays means being aware of the effect on chemicals on humans and not just the environment and therefore moving to natural products which don’t cause chemical load on the body.”

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Posted 7 years ago

“The product I ordered, ladybird lava arrived promptly. I followed the instructions in treating our apple tree. The most effective item was the use of a Grease/Glue Band. I wish I had known this was required before buying the lava as having to buy one caused a bit of a delay. The apple tree has improved but we have not seen one ladybird that we think has come from the lava.”

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Posted 7 years ago

“Green Gardener customer service and postage were great. Unfortunately well over half of the lady bird bugs were dead when the package arrived. I did contact the supplier to see if they wanted to respond before I placed the review but have not heard anything yet.”

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Posted 7 years ago

“I have been using Green Gardener for a few years and they have always been good. My latest purchase has not yet arrived although I was notified that it had been sent a week ago.”

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Posted 7 years ago

“Moss Off is described as suitable for year round use, but the instructions say it is essential for the product to dry completely to work. In the Autumn/Winter it is extremely unusual for a lawn to dry fully as dew lingers all day. As a result I have not applied it yet, which is a little disappointing.”

Helpful Report

Posted 8 years ago

“to early to tell if product works.however the garlic smell is still in greenhouse after one week and doors opened to remove.at moment to strong to work in greenhouse.”

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Posted 8 years ago

green gardener is rated 4.7 based on 5,591 reviews