green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,590 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,590 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not seem to have worked”

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Posted 1 month ago

“Yes, I made a purchase from you, and I weren't sure the fumigating product work properly, I tried ringing you but you were busy so then I send an email but didn't get a reply, I'm not at all impressed.”

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Posted 2 months ago

“I set it up as instructed and lit the fuse there was very little smoke and only a faint smell , I don't know if it had not functioned properly or was just ineffective . It made no difference.”

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Posted 5 months ago

“Bought Fuchsia Gall Mite Sachets (2 lots) - they didn't work.”

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Posted 6 months ago

“Very poor service. Received wrong item. Told I had to return the item for a refund and purchase the item again. Only issued a refund a month after they received the return. But this was only after chasing the refund. No apology.”

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Posted 7 months ago

“I was quite disappointed with the delivery of ladybird larvae. It's the first time I had bought anything like this. To me they appeared dead, I left the bag outside as instructed but the little black things didn't appear to move. I haven't complained as been too busy but just received this feedback request.”

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Posted 8 months ago

“The good were not delivered to me. Payment was taken on 7th May. You messaged me saying that the order had been fulfilled. I wrote back on 2nd June saying that I hadn't received it and that I couldn't see any tracking information. You replied saying that was because it was out for delivery. A couple of days later you said it was being returned by Royal Mail and you would wait until you had received it back before processing a refund. I still haven't received a refund. I couldn't possibly recommend your service to anyone and will actively avoid using your company again. Most disappointing.”

Helpful Report

Posted 8 months ago

Thanks for the review. Unfortunately this was never collected from the post-office after delivery was attempted twice and has now been returned by the post-office. It only arrived yesterday and you have been contacted by Becky in our office (you should have an email) asking if you wanted it re-sending or a refund? Kind regards Jon @ Green Gardener

Posted 8 months ago

“Well I have been waiting for my order. On investigation I find your company have cancelled my order but did not have the good manners to contact me. Not exactly good customer service.”

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Posted 8 months ago

Thanks for the message and we did not cancel your order for Copper Mesh and according to the Royal Mail tracking it was delivered on the next day - the 7th May? Was there a problem with your order? Kind regards Jon @ Green Gardener

Posted 8 months ago

“I bought live ladybirds and larvae and my roses are covered in greenfly”

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Posted 8 months ago

“Unfortunately this company sent our ladybirds to the wrong address twice. As a result these poor creatures died. I would suggest shoppers use Amazon as they are then protected when items do not arrive. When we emailed and called the company we got a very `computer says no' response.”

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Posted 8 months ago

“I am still waiting for my order from April 6! I have tried contacting the company but had no reply. Maybe they will pay attention to this very negative review before it puts people off ordering from them.”

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Posted 9 months ago

“Delivery was quick”

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Posted 9 months ago

“Haven’t received my order! I have been sent an email saying that they don’t know if they can fulfill my order. I have requested a refund with no response. So no caterpillars, no refund. I would give zero stars if I could”

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Posted 9 months ago

“Bought an electric sprayer. It didn't work. Emailed them stating the issue as well as sending a video showing the problem, got no response at all. Still haven't heard anything.”

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Posted 9 months ago

“I can't review as I haven't received my order”

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Posted 11 months ago

“I'm really disappointed. Still have problems with cats.”

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Posted 1 year ago

“Nematodes against chafer grubs a total waste of money and time”

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Posted 1 year ago

“The product I bought to rid Gall mite on my Fuscias has made no difference at all. A complete waste of money.”

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Posted 1 year ago

“Unfortunately the fuchsia gall mite sachets weren’t successful. They didn’t appear to do anything”

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Posted 1 year ago

“Innefective.”

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Posted 1 year ago

green gardener is rated 4.7 based on 5,590 reviews