green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,454 Reviews

94 %

of reviewers recommend green gardener

4.7

Based on 5,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 9th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was quite disappointed with the delivery of ladybird larvae. It's the first time I had bought anything like this. To me they appeared dead, I left the bag outside as instructed but the little black things didn't appear to move. I haven't complained as been too busy but just received this feedback request.”

Helpful Report

Posted 5 days ago

“The good were not delivered to me. Payment was taken on 7th May. You messaged me saying that the order had been fulfilled. I wrote back on 2nd June saying that I hadn't received it and that I couldn't see any tracking information. You replied saying that was because it was out for delivery. A couple of days later you said it was being returned by Royal Mail and you would wait until you had received it back before processing a refund. I still haven't received a refund. I couldn't possibly recommend your service to anyone and will actively avoid using your company again. Most disappointing.”

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Posted 6 days ago

Thanks for the review. Unfortunately this was never collected from the post-office after delivery was attempted twice and has now been returned by the post-office. It only arrived yesterday and you have been contacted by Becky in our office (you should have an email) asking if you wanted it re-sending or a refund? Kind regards Jon @ Green Gardener

Posted 4 days ago

“Well I have been waiting for my order. On investigation I find your company have cancelled my order but did not have the good manners to contact me. Not exactly good customer service.”

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Posted 6 days ago

Thanks for the message and we did not cancel your order for Copper Mesh and according to the Royal Mail tracking it was delivered on the next day - the 7th May? Was there a problem with your order? Kind regards Jon @ Green Gardener

Posted 6 days ago

“I bought live ladybirds and larvae and my roses are covered in greenfly”

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Posted 6 days ago

“Unfortunately this company sent our ladybirds to the wrong address twice. As a result these poor creatures died. I would suggest shoppers use Amazon as they are then protected when items do not arrive. When we emailed and called the company we got a very `computer says no' response.”

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Posted 1 week ago

“I am still waiting for my order from April 6! I have tried contacting the company but had no reply. Maybe they will pay attention to this very negative review before it puts people off ordering from them.”

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Posted 1 month ago

“Delivery was quick”

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Posted 1 month ago

“Haven’t received my order! I have been sent an email saying that they don’t know if they can fulfill my order. I have requested a refund with no response. So no caterpillars, no refund. I would give zero stars if I could”

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Posted 1 month ago

“Bought an electric sprayer. It didn't work. Emailed them stating the issue as well as sending a video showing the problem, got no response at all. Still haven't heard anything.”

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Posted 1 month ago

“I can't review as I haven't received my order”

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Posted 3 months ago

“I'm really disappointed. Still have problems with cats.”

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Posted 4 months ago

“Nematodes against chafer grubs a total waste of money and time”

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Posted 7 months ago

“The product I bought to rid Gall mite on my Fuscias has made no difference at all. A complete waste of money.”

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Posted 7 months ago

“Unfortunately the fuchsia gall mite sachets weren’t successful. They didn’t appear to do anything”

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Posted 8 months ago

“Innefective.”

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Posted 8 months ago

“Very expensive, but delivered promptly but product ineffective”

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Posted 8 months ago

“I bought these expensive sachets for fuchsia gall mite. They did nothing despite cutting the fuchsias back. The mites have chomped through about 20 fuchsias the sachets did nothing to stop them. Upset as the sachets are expensive as were the fuchsias (my favourite plant). Will probably dig up the planted bushes and destroy all the pot plants. Feels like I wasted my money. Mags”

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Posted 9 months ago

“Ordered 2 packets of ladybird larvae. Should have been 50 in each. When they came the label said 50 + 20 or 30, can't remember. On opening the plastic containers I could only find 20-30 total live larvae amongst the sawdust. I put them on the affected plants. Never to be seen again. Total waste of time and money.”

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Posted 9 months ago

“My purchases of fox deterrents have been disappointing. Foxes still visit and ignore them.”

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Posted 9 months ago

“Purchased Fuchsia Gall Mite Sachets. Didn’t work at all, if anything the infestation is worse. Certainly won’t be wasting my money on these again!!!”

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Posted 9 months ago

green gardener is rated 4.7 based on 5,454 reviews