It's a shame that this time ordering caterpillar refills, there was a problem with the order being despatched. I was very happy ordering via green gardener because they act as a go-between, which is helpful when you have a disability. Having previously ordered a few refills last year, they were always delivered quickly and when my recent order had not arrived I emailed out of concern. The reply was polite and affirmed that it would be looked into. Sadly, I had to follow-up with another email before green gardener actually contacted Insect Lore to find out that there was a problem. Having to rely on internet shopping, I don't like having to chase up nfortunately I am no longer confident ordering with green gardener.