green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,591 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,591 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 100 Ladybird Larvae at a cost of £19.95. We are extremely disapointed because Ladybird Larvae is extremely microscopic. You would need a very powerful microscope to actually see the Ladybird Larvae. The Larvae was sent in a plastic container with a small amount of white shredded paper containing Ladybird Larvae which looked like very tiny black specks to the naked eye & certainly didn't look like 100 Larvae. I've ordered 100 earth worms online & tiger worms etc in the past for our garden from a different supplier, with which we've been pleased with so we are used to ordering garden products online. Unfortunately I am not satisfied on this occasion because the Ladybird Larvae are extremely microscopic & nothing like the pictures advertised on your web page; unless you have a very powerful microscope to hand!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 6 years ago

“The ladybird larvae arrived promptly, they were minute which I assume is because early in the season. However, when I read the instructions I realised that there was no point buying them, as they advise not to release them where farmer ants have colonised the plant. ALL my shrubs have farmer ants. Why would green gardener only tell you this after you have bought them and not before? Presumably because it would greatly affect sales. This is tantamount to false advertising. Also they sell the larvae with or without release bags, but if you don't purchase bags it is impossible to get the larvae to stay on the plants in windy weather. You are told to place them on the lower leaves but the confetti-like paper either blows away or drops to the ground. I fashioned my own bags but there is now no sign of larvae but plenty of aphids and ants! What a waste of money...you have to be green indeed to buy this, in the sense of inexperienced and naive...I will know better next time.”

Helpful Report

Posted 6 years ago

“This product as not worked it is rubbish”

Helpful Report

Posted 6 years ago

“Recently ordered a nematode applicator for (I think) £39. It was hopeless. I have no idea if I distributed the nematodes correctly and I suspect not. I have used the nematodes every year for a while and they have always worked. I emailed Green Gardener but have had no reply. I am sorry to have to give them a bad mark because things have always been fine before.”

Helpful Report

Posted 6 years ago

“As always delivered on time and with comprehensive how to use directions. Also with a good shelf life. Just hope the product works in the current dip in temperature.”

Helpful Report

Posted 6 years ago

“I would strongly advise anyone not to buy the Catwatch Cat deterrent from this company. The company claim it is approved by rspb the truth is it does not work and is not effective. It is the most expensive Cat deterrent on the market so it will hurt you in the pocket . A few pounds fair enough but this cat deterrent is the most expensive on the market so do not be deceived or misled . I strongly advise stay clear of this company and deal with a honest reputable company ! I have passed this on to trading standards .”

Helpful Report

Posted 7 years ago

Thanks for the message and sorry you are not happy with the Catwatch. It is more expensive than others on the market, but normally it works very well. Please feel free to return the until for a full refund (I can supply a FREEPOST address, so no postage) if you are not happy and will return it to the manufacturer to see why it was not working. Kind regards Jon @ Green Gardener

Posted 7 years ago

“ordered autumn lawn feed, and was sent spring and summer, got in touch they told me to keep it there mistake and they would send the proper one which they did when the parcel came it had autumn lawn feed on it alas when I opened it the contents were spring and summer so in the end I just gave up”

Helpful Report

Posted 7 years ago

Hi David - Thanks for the message and I remember this one and I posted the replacements, so I know the right product went, which prompted me to check our stock and one of my colleagues has attached the wrong label to the correct product - sorry. Thanks for bringing this to my attention and I have now removed the labels. The good news is that all 4kg of lawn fertiliser you have is the correct Autumn Fertiliser, so please go ahead and apply at 35g per sqm and any you do not use this year will keep until next year. Kind regards Jon @ Green Gardener

Posted 7 years ago

“I purchased a box tree moth trap because having done my research they said that theirs lasted longer than any other make, which would mean that I wouldn't have to remember to change the lure every 6 weeks. I set up the trap but despite there being plenty of moths in the garden none were being trapped. I sent an email asking for advice about the best height to hang the trap but didn't ever get a reply. As there were so many moths in the garden I decided to buy a different make of moth trap. The moths seem to come in waves and the Green Gardener trap caught one compared to the other trap which caught 5, and they were situated very close to each other. I then sent another email to Green Gardener asking for their comments and if I could return the trap because it clearly wasn't as good as the other trap I had purchased. I still have not had a reply. I was also very disappointed to see that on their website they are selling the trap at around £27 but on Amazon they have reduced their price to £19.99. So I am disappointed in the price, the performance of the trap and the lack of follow up care from Green Gardener.”

Helpful Report

Posted 7 years ago

To : Cate O From : Jonathan Thanks for the message and sorry you have not had a good experience with the trap. I am not sure who you have been contacting at Green Gardener but this is the first I am hearing about this. In answer to your comments, I would love to talk to you about the experience with the trap as all the other feedback has been very encouraging, Can you call me on 01394 420922 or email me your number (jon@greengardener.co.uk) and I will ring you? We only sell the long life lure on Amazon so it is £19.99 but you do not get a trap included ONLY the lure and this is MORE expensive than the lure only on Green Gardener i.e. we sell it for £18.99. I would rather try and work out why it was not working but I am happy for you to return it for a refund but please email me (again jon@greengardener.co.uk) and I will forward you a FREEPOST label. Kind regards Jon @ Green Gardener 01394 420922

Posted 7 years ago

“despite vigorously stirring contents of pack in 4 litres of water the "powder" formed a gelatinous suspension and when 500 cc of this solution was added to the watering can it blocked the rose and so was unusable and could not be sprinkled. So it just had to be thrown about with a jug”

Helpful Report

Posted 7 years ago

“Hate the floating review tab that keeps getting in the way. Really annoying and unnecessary.”

Helpful Report

Posted 7 years ago

“Green Gardener says that A.bipunctata is an indigenous ladybird. This is incorrect. A native of North America, this ladybird competes with the UK native C.Septempunctata which is the species you should be supplying.”

Helpful Report

Posted 7 years ago

“Ordered product around 10 October and haven't received it yet. Last order we did was great . Product arrived in no time. Green Gardener is not responding to emails . We would just like to know if order was shipped and if not then please issue a refund”

Helpful Report

Posted 8 years ago

Thanks for the message and I have tried to contact you several times but the email you provided is being rejected and your phone number is not recognised, so fingers crossed you will get this reply? You have ordered from Canada but we are UK based and cannot send your order to Canada (sorry). I have been trying to contact you since then to let you know that we would not be able to send it and have ALREADY issued a full refund. Kind regards Jon @ Green Gardener

Posted 8 years ago

“I ordered some ladybirds to deal with a greenfly problem. On arrival just over half were dead, and I’m still awaiting ones that were going to be sent to replace them.”

Helpful Report

Posted 8 years ago

“"I ordered a cat repellent unit and never got it. I sent an email and rang but got me response " Why have I not received it”

Helpful Report

Posted 8 years ago

To : Tim Desmond, Thanks for the review and I have tried to contact you several times about this order but I am not getting any replies to my emails and you did not include a phone number with the order? We are UK based and we include free postage to the UK but Ireland costs considerably more to post. We can send your order to Ireland provided your post is reliable. If your post is OK then it would cost and extra £5.00 postage. If your post is reliable enough and you want to proceed, please can you ring us on 01394 420922, so we can charge the extra postage on a debit/ credit card (as you paid by Paypal there is no way to add it to the existing order). N.B. If you decide to go ahead, please can you also confirm the full address as I have no way of checking it with our UK address recognition system . Regards Jonathan Green Gardener www.greengardener.co.uk

Posted 8 years ago

“I tried the ant nematodes on a large number of nests in quite large lawns and all it seems to have done is encourage the ants to get even more active starting new outlets. Shall now get some proper chemical ant killer rather than "dissauder".”

Helpful Report

Posted 8 years ago

“I am very upset to be responsible for allowing the killing of 50 live Lady birds which I ordered through amazon - they were all dead at time of arrival. I will reverse my payment.”

Helpful Report

Posted 8 years ago

Thanks for the message and apologies for the dead ladybirds. It is very unusual for them all to be dead but we do chill them before packing to put them in a state of hibernation, so try popping them somewhere warm and they should wake up. We send hundreds of packs of ladybirds out each week with very little trouble. They are posted by 1st class post for next day delivery, we include food and they are packaged in non-crushable containers and padded envelopes, so normally they arrive fine. Obviously if they are dead, I would have replaced them or refunded your money but if you have already initiated the reversal I will have to wait for Amazon to organise this, so I will keep an eye out for it. Apologies again for the dead ladybirds. Jon @ Green Gardener

Posted 8 years ago

“I got dad ladybugs, and they didn't want to make some deal on the next order”

Helpful Report

Posted 8 years ago

Thanks for the message and apologies for the dead ladybirds. They are normally very reliable and we normally only have a problem if there is a delay in the post. I have not had any communication regarding "a deal", but if they turned up dead, I will of course replace them. Please contact me direct jon@greengardener.co.uk or on 01394 420922 with the order details and I will look into it. Jon @ Green Gardener

Posted 8 years ago

“I ordered 25 ladybirds. They arrived 5 days late, with only 3 surviving. I understand that the problem may have been with the postal system but it has put me off buying ladybirds this way. I give you the one star because you gave my money back straight away, no quibble.”

Helpful Report

Posted 8 years ago

“Half of my order (spray, copperbands) never arrived - sent an email to request an update without a reply. Also dislike the fact that upon ordering we are not sent a confirmation of items ordered and of expected delivery times. very poor”

Helpful Report

Posted 8 years ago

“All ladybirds died within 12 hours, emailed company and got 2 replies then all correspondence stopped. Would not recommend and would not use again. Will be getting in touch with PayPal to open a dispute.”

Helpful Report

Posted 8 years ago

green gardener is rated 4.7 based on 5,591 reviews