green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,457 Reviews

94 %

of reviewers recommend green gardener

4.7

Based on 5,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased 30 Solitary Bee Cocoons 20/03/2023. Have been in bee hotel & cardboard release box in garden & garage for more than 3 weeks. Appears to be total failure of the supply. Delivery was as promised with no delay.”

Helpful Report

Posted 2 years ago

“Sorry to say but of the cryptolaemus that were sent (30), only 11 were alive and put out. They also died within 24 hours - 1 lasted 48 hours. I'd put them on the mealy bugs straight away as directed and as I have a temperature control in the conservatory I sure it wasn't to hot or cold. Maybe you could find a better container for transporting.”

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Posted 2 years ago

“I can't review my order of slug control nematodes because I never received it. I tried contacting their customer service line and was fobbed off. Pretty terrible really.”

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Posted 2 years ago

“I am still awaiting delivery!😢”

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Posted 2 years ago

Thanks for the message and as detailed on the website, this product is available from the end of March onwards as it needs a soil temp of at least 12c and it is too cold at the moment. Your order is due to be posted w/c 27/03 (2 weeks time) by which time it should have warmed up and the product will work. I hope this explains why you have not received it yet. Kind regards Jon @ Green Gardener

Posted 2 years ago

“The Nemaslugs are described as having a new, easy-mix formulation which is not true. The current mix does not mix into water, no matter how vigorously it is stirred and it is not possible to use any form of watering rose. The only possible way of getting it onto the garden is to pour it directly from the watering can, thereby distributing it poorly and wasting a large proportion of it. This is exactly what happened last year, and so I do not know how this year's version can be described as having a new formulation..”

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Posted 2 years ago

“Sadly I cannot write a review as the item has still not arrived after over 2 weeks waiting”

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Posted 2 years ago

“Product never arrived”

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Posted 2 years ago

“Made in China as usual ! But said not suitable for children although not mentioned on pre sale video which was aimed at children will destroy unit very disappointed”

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Posted 2 years ago

Thanks for the feedback, but all our nematodes are bred int he UK and are not designed for children, so I suspect you are reviewing the wrong product - you ordered Nemasys Leatherjacket Killer from us? Kind regards Jon @ Green Gardener

Posted 2 years ago

“We are still awaiting delivery of our order”

Helpful Report

Posted 2 years ago

Thanks for the review and I have checked on your order and we posted it on the 16th Sept and according to the Royal Mail tracking it was delivered on the 17th. The Leatherjacket Killer is delivered in a white padded envelope and will fit through the letterbox, so could someone have popped it somewhere safe for you? Kind regards Jon @ Green Gardener

Posted 2 years ago

“Took too long to be delivered and once delivered the product didn’t even work. I set up the wasp trap exactly as stated and put it amongst 200 wasps and not a single wasp got trapped inside after a week! Not one single wasp! Gutted and disappointed”

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Posted 2 years ago

“Was not helped properly with a complaint I had. Did not want to know, poor customer service. Thinking of using a different supplier next time”

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Posted 2 years ago

“Both wasp repellents were useless. The wasps ignored the fake wasp nest and they were not put off by the wasp repellent.”

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Posted 2 years ago

“Used the product as per instructions but sadly did not work”

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Posted 2 years ago

“Followed all instructions to the letter....not worked !! Slugs & snails demolishing all my hard work !!”

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Posted 2 years ago

“I am extremely dissatisfied with the product. It does NOT DO WHAT IT IS SUPPOSED TO. All the marks are on the cards and the Whitefly are flourishing and multiplying vigorously on my cucumbers, tomatoes, and fuschias, in different locations ! I can show you pictures that will shock you ! Certainly not worth the Cost.”

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Posted 2 years ago

Thanks for the review and sorry the encarsia has not worked. It is normally very reliable, so I am not sure why it has not worked for you. Can you email me (jon@greengardener.co.uk) the pictures you mention so I can check it is whitefly - do the whitefly fly off the plant if you gently shake the plant? Kind regards Jon @ Green Gardener

Posted 2 years ago

“Shocking customer service I have emailed this company four times to make contact about a fault item. Sent photos of the fault and they have not even had the decency to acknowledge my email! Very poor!!”

Helpful Report

Posted 3 years ago

Thanks for the review and apologies that no-one has been in contact. I have checked and I cannot see any emails from you so please can you email me your complaint and I will make sure it is dealt with - please email jon@greengardener.co.uk Kind regards Jon @ Green Gardener

Posted 3 years ago

“My review does not matter to green gardener. I already wrote a review which they did not publish. I got live ladybirds who instantly disappeared. I may as well have opened my window and thrown my money away. I sent an email which insomuch said ‘well, they can fly away. Maybe they’ll come back.’ If I had considered this a possibility I would not have wasted my money.”

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Posted 3 years ago

“This expensive garden table was certainly not worth it. Putting it together was not as easy as it was supposed to be as we had to drill our own pilot holes, although it said that there were some. Only one screw was provided for each leg. If we hadn't used two screws each the table would be even wobblier than it is now. We are having to buy some extra wood to attach diagonal strengthening planks. What a rip off!”

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Posted 3 years ago

“I left a negative review a couple of weeks back because I was disappointed with my order. It wasn't rude and I wanted to give other customers information. But they didn't publish my review and left it 'pending'. I've not had any contact from them either. Don't trust a site that only publishes positive reviews and not negative - it's dishonest.”

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Posted 4 years ago

Thanks for the message and I have looked back and I cannot find a review from you from a few weeks ago which is why you have not heard from me. I respond to all the reviews / customer emails, so if you send me the review or probably better if you email orders@greengardener.co.uk I will be happy to sort it out for you. Kind regards Jon @ Green Gardener

Posted 4 years ago

“I requested a quote and simon was very genuine and likeable but he came back and said he could not help me. Being elderly this was not acceptable as I need help to maintain my garden. Obviously, only big garden jobs are wanted to make money. Great shame.”

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Posted 4 years ago

Thanks for the review but we do not do garden maintenance so I think this review is for someone else? We do mail order green products? Kind regards Jon @ Green Gardener

Posted 4 years ago

Thanks for the review but I think this is for someone else as we do not do gardening work - we are a mail order business? Kind regards Jon @ Green Gardener

Posted 4 years ago

green gardener is rated 4.7 based on 5,457 reviews