green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,729 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 24th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered product around 10 October and haven't received it yet. Last order we did was great . Product arrived in no time. Green Gardener is not responding to emails . We would just like to know if order was shipped and if not then please issue a refund”

Helpful Report

Posted 8 years ago

Thanks for the message and I have tried to contact you several times but the email you provided is being rejected and your phone number is not recognised, so fingers crossed you will get this reply? You have ordered from Canada but we are UK based and cannot send your order to Canada (sorry). I have been trying to contact you since then to let you know that we would not be able to send it and have ALREADY issued a full refund. Kind regards Jon @ Green Gardener

Posted 8 years ago

“I ordered some ladybirds to deal with a greenfly problem. On arrival just over half were dead, and I’m still awaiting ones that were going to be sent to replace them.”

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Posted 8 years ago

“"I ordered a cat repellent unit and never got it. I sent an email and rang but got me response " Why have I not received it”

Helpful Report

Posted 8 years ago

To : Tim Desmond, Thanks for the review and I have tried to contact you several times about this order but I am not getting any replies to my emails and you did not include a phone number with the order? We are UK based and we include free postage to the UK but Ireland costs considerably more to post. We can send your order to Ireland provided your post is reliable. If your post is OK then it would cost and extra £5.00 postage. If your post is reliable enough and you want to proceed, please can you ring us on 01394 420922, so we can charge the extra postage on a debit/ credit card (as you paid by Paypal there is no way to add it to the existing order). N.B. If you decide to go ahead, please can you also confirm the full address as I have no way of checking it with our UK address recognition system . Regards Jonathan Green Gardener www.greengardener.co.uk

Posted 8 years ago

“I tried the ant nematodes on a large number of nests in quite large lawns and all it seems to have done is encourage the ants to get even more active starting new outlets. Shall now get some proper chemical ant killer rather than "dissauder".”

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Posted 8 years ago

“I am very upset to be responsible for allowing the killing of 50 live Lady birds which I ordered through amazon - they were all dead at time of arrival. I will reverse my payment.”

Helpful Report

Posted 9 years ago

Thanks for the message and apologies for the dead ladybirds. It is very unusual for them all to be dead but we do chill them before packing to put them in a state of hibernation, so try popping them somewhere warm and they should wake up. We send hundreds of packs of ladybirds out each week with very little trouble. They are posted by 1st class post for next day delivery, we include food and they are packaged in non-crushable containers and padded envelopes, so normally they arrive fine. Obviously if they are dead, I would have replaced them or refunded your money but if you have already initiated the reversal I will have to wait for Amazon to organise this, so I will keep an eye out for it. Apologies again for the dead ladybirds. Jon @ Green Gardener

Posted 9 years ago

“I got dad ladybugs, and they didn't want to make some deal on the next order”

Helpful Report

Posted 9 years ago

Thanks for the message and apologies for the dead ladybirds. They are normally very reliable and we normally only have a problem if there is a delay in the post. I have not had any communication regarding "a deal", but if they turned up dead, I will of course replace them. Please contact me direct jon@greengardener.co.uk or on 01394 420922 with the order details and I will look into it. Jon @ Green Gardener

Posted 9 years ago

“I ordered 25 ladybirds. They arrived 5 days late, with only 3 surviving. I understand that the problem may have been with the postal system but it has put me off buying ladybirds this way. I give you the one star because you gave my money back straight away, no quibble.”

Helpful Report

Posted 9 years ago

“Half of my order (spray, copperbands) never arrived - sent an email to request an update without a reply. Also dislike the fact that upon ordering we are not sent a confirmation of items ordered and of expected delivery times. very poor”

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Posted 9 years ago

“All ladybirds died within 12 hours, emailed company and got 2 replies then all correspondence stopped. Would not recommend and would not use again. Will be getting in touch with PayPal to open a dispute.”

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Posted 9 years ago

“You have asked me to review an order that has not been delivered. When will it be delivered?”

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Posted 9 years ago

There was a small delay due to huge demand, but your order should have arrived by now. Even more fresh stocks are due in tomorrow, so we should have them in stock again tomorrow (Tuesday 14th March). Apologies for the delay. Jonathan @ Green Gardener

Posted 9 years ago

“When ladybirds arrived the half of them were dead”

Helpful Report

Posted 10 years ago

From : Jonathan – jon@greengardener.co.uk Thanks for the message and apologies for the dead ladybirds. The packaging is well tested and it normally gives us very good results and despite sending out hundreds of lots a week I get very few problems. Ladybirds are veracious predators and sometimes they will turn on each other and eat each other, so I suspect that is what happened this time. Please email me and I can either refund or replace them. Yours sincerely and apologies again Jonathan Green Gardener www.greengardener.co.uk

Posted 10 years ago

“Purchased ladybugs which all died the day after I released them, this could easily be due to something I have done rather than quality of ones sent but have marked as poor due to the fact no one has replied to my e-mail querying why it may have happened. £29.98 waste of money for me!”

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Posted 10 years ago

green gardener is rated 4.7 based on 5,729 reviews