green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,729 Reviews

93 %

of reviewers recommend green gardener

4.7

Based on 5,729 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 24th August 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item has still not arrived.”

Helpful Report

Posted 6 years ago

“Almost half my ladybirds was dead on arrival, called up to be told I could only be given a partial refund of £4 and refused to send out more. When I complained about the packaging not even stating it had live in the envelope (a damn envelope! Was probably thrown around, stood on and all sorts on its way here) the phone was put down on me as I said I wouldn't use them again. I wouldn't even give one star tbh, how can you not care enough to make sure your ladybirds arrive in one piece? Ordered same size batch on eBay afterwards, all arrived alive, came in a box stating live on it and it was signed for. Maybe you should learn a thing or two from that experience? As I expected THAT eBay experience from a company called the Green Gardener tbh. Never again.”

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Posted 6 years ago

“I'm not criticising the company but the product, nematodes for scarid fly and a soil coating of granules meant to deter the adults, didn't work at all. I see the flys settling on the granules and clearly breeding as we are now inundated with the flies.”

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Posted 6 years ago

“After almost a month I've still not received my order. I've emailed the company but as of yet not received a response.”

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Posted 6 years ago

Thanks for the review and I have checked and we have not had any emails from you about the order. It was posted on the 14th July and delivered by tracked 24 service on the 15th? Could someone have popped it somewhere safe? Kind regards Jon @ Green Gardener

Posted 6 years ago

“Bought a product “Ants Annoy” After several questions I applied as per instructions. After a few days of No Results I contacted you , to be told allow 10 days and keep watered, Never Worked at all !!!!! Totally disappointed in the product and the cost was £35 pounds.”

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Posted 6 years ago

“The service was good but the product was a complete waste of money.”

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Posted 6 years ago

“Not received my order yet”

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Posted 6 years ago

“Hey yeah really wasn’t happy with my order, when the larvae came 95% of them was already dead so we ended up with 3/5 alive and the order took longer than I thought to come”

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Posted 6 years ago

“Purchased the 50 ladybird larvae and released them in our polytunnel, used the bags supplied, placed them under the black fly on our beans, not one of them has been seen and the black fly has multiplied.”

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Posted 6 years ago

“Ordering and delivery was achieved with no problems. Unfortunately bathe quality of the bee hotel left a lot to be desired. The item has obviously been made as cheaply as possible in China and quality control is lacking with both sides having significant splits in the wood.”

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Posted 6 years ago

“The ladybird larvae arrived mostly dead, the ones alive were difficult to separate from all the pieces of paper. They did not sit on the leaves either.”

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Posted 6 years ago

“Sadly all are larvae died and it looked like there were lot of aphids in the bag in 2 weeks and dead larva. Even though the weather was good those days.”

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Posted 6 years ago

“I am still waiting for the caterpillar voucher I purchased many weeks ago.”

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Posted 6 years ago

Thanks for the review, but we are up to date with all orders, so can you email me jon@greengardener.co.uk the order number / delivery address and we will see where it is? Kind regards Jon @ Green Gardener

Posted 6 years ago

“We ordered 50 ladybird larvae. When they arrived, all but 5 were dead.”

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Posted 6 years ago

“Ordered from them last year and was very satisfied. This year I was shorted on my ladybird purchase by 50%. I ordered 50 and received less than 25, after accounting for the ones that died in transit. See pictures. I contacted the seller via their online site and got no response. I hate to speak badly of a smaller local business during the hard times, but be very careful.”

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Posted 6 years ago

“Bad product, bad service”

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Posted 6 years ago

“The plastic box contained lots of shredded paper with tiny black specs and only 2 or 3 tiny larvae crawling about. Not sure what the black specs were but they didn't appear to be moving and were much smaller than the aphids these weren't mentioned in the description. I tipped everything into the little bags and placed them on the leaves on the infested plant in my conservatory as it said to use under glass at that time of year. I checked everyday but never saw any larvae on the plant just multiplying aphids and I've seen no ladybirds even though I thought I'd seen 2 pupae. Disappointed! It would have been much cheaper to buy bug killer”

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Posted 6 years ago

“Hi I recently ordered 24 margurita plants unfortunately when they arrived half of them were dead I did email and sent photos to customer service they did reply but were not very helpful I have since emailed them again and am now waiting for another reply”

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Posted 6 years ago

Thanks for the message and we do not sell plants, so I think you have reviewed the wrong company? We are Green Gardener?

Posted 6 years ago

“My nematodes took 10 days to arrive after being advised that they'd been dispatched, with the delay being caused by the pandemic. I tried contacting green gardener both before and after they arrived asking if they would still be okay to use as the weather had been hot while in transit and they are supposed to be stored in a fridge. I received no reply from their contact page, Facebook messenger, the email contact on the order confirmation or from another email address. I used the nematodes but still have a problem with vine weevil grubs, so looks like I wasted my time and money. It's great that they can still despatch during these difficult times, but very wrong that they are not answering queries about orders too. I'll be finding a new supplier”

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Posted 6 years ago

“Received vine weevil nematodes fine but although applying as instructed I still had many vine weevils appearing. They didn’t seem to work.”

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Posted 6 years ago

green gardener is rated 4.7 based on 5,729 reviews