green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,456 Reviews

94 %

of reviewers recommend green gardener

4.7

Based on 5,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 9th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered from them last year and was very satisfied. This year I was shorted on my ladybird purchase by 50%. I ordered 50 and received less than 25, after accounting for the ones that died in transit. See pictures. I contacted the seller via their online site and got no response. I hate to speak badly of a smaller local business during the hard times, but be very careful.”

Helpful Report

Posted 5 years ago

“Bad product, bad service”

Helpful Report

Posted 5 years ago

“The plastic box contained lots of shredded paper with tiny black specs and only 2 or 3 tiny larvae crawling about. Not sure what the black specs were but they didn't appear to be moving and were much smaller than the aphids these weren't mentioned in the description. I tipped everything into the little bags and placed them on the leaves on the infested plant in my conservatory as it said to use under glass at that time of year. I checked everyday but never saw any larvae on the plant just multiplying aphids and I've seen no ladybirds even though I thought I'd seen 2 pupae. Disappointed! It would have been much cheaper to buy bug killer”

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Posted 5 years ago

“Hi I recently ordered 24 margurita plants unfortunately when they arrived half of them were dead I did email and sent photos to customer service they did reply but were not very helpful I have since emailed them again and am now waiting for another reply”

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Posted 5 years ago

Thanks for the message and we do not sell plants, so I think you have reviewed the wrong company? We are Green Gardener?

Posted 5 years ago

“My nematodes took 10 days to arrive after being advised that they'd been dispatched, with the delay being caused by the pandemic. I tried contacting green gardener both before and after they arrived asking if they would still be okay to use as the weather had been hot while in transit and they are supposed to be stored in a fridge. I received no reply from their contact page, Facebook messenger, the email contact on the order confirmation or from another email address. I used the nematodes but still have a problem with vine weevil grubs, so looks like I wasted my time and money. It's great that they can still despatch during these difficult times, but very wrong that they are not answering queries about orders too. I'll be finding a new supplier”

Helpful Report

Posted 5 years ago

“Received vine weevil nematodes fine but although applying as instructed I still had many vine weevils appearing. They didn’t seem to work.”

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Posted 5 years ago

“Very long delivery time. Loads of dead ladybug’s. Poor service”

Helpful Report

Posted 5 years ago

“Got a link to do a review but dont really want to as think due to covid 19 they may have shut down as not replying to emails , Facebook ebooks comments or messenger messages. Will await a response from them and see if they offer a replacement etc before can be certain”

Helpful Report

Posted 5 years ago

“Purchased the most expensive CATWATCH cat deterrent on the market which has never been very effective . They charged me around £60.00 which is alot of money for a cat deterent . I was tricked into buying it with their " RSPB approved logo they fool and deceive the customer . Avoid this company not honest and genuine ! Avoid at all costs !”

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Posted 5 years ago

“Always provide and excellent service. Quick over the net, helpful on the phone.”

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Posted 5 years ago

“Customer service is awful. Brought a product, contaced customer service for advice as the produce purchased didnt work and never heard a thing back. No help what so ever and the item I purchased (wormery) was useless and a waste of £100. Avoid. I will never be using again.”

Helpful Report

Posted 5 years ago

“my partner has ordered phytoseiulus from this company on my behalf 5 times in the last year. on 2 occassions the tubes have arrived and been empty. what the hell is going on ? it seems theres a total lack of quality control in this company, someone should be checking what they are sending out, twenty quid for a tube of wheat dust, im so angry about this and will never buy anything from this company again. oh and dont bother with emailing to complain, they dont bother to reply, you have to ring to get some sort of answer or excuse, yes you will get a refund or they send you more but you then get them 2 weeks after you first ordered.”

Helpful Report

Posted 5 years ago

“Ordered Lace Larvae-x 500 - only seen around 3-4 of them instead of 500 as promised, rest are buckwheat husks. Support told that they are hiding well, I did check closely and nobody except that couple ones was there - applied as in instructions - nobody came out. After the last e-mail - no response. Also, delivery was after week - where instructions say to open in one day time after sending out... Do NOT buy!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send lots out each week and receive very few complaints. It is very difficult to spot the larvae and I normally have to tip them out onto a sheet of white paper to check each delivery - it is much easier to see if the pest problem is improving as it is easier to gauge the success by the lack of pests rather than spotting the lacewings as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. I have not had an email regarding this order otherwise I would have replied directly. Kind regards Jon @ Green Gardener.

Posted 6 years ago

“I ordered 50 ladybirds and, although they advertise on their website that they do not supply harlequin ladybirds, only native British ones, I found quite a few harlequins in my order! Very disappointed. The harlequin ladybirds are invasive and harmful to the native ones. False advertising as well!”

Helpful Report

Posted 6 years ago

Thanks for the message and I can reassure you that we do only supply Adalia Bipuctata 2 spot ladybirds and not harlequin ladybirds. Harlequin ladybirds vary enormously in appearance, which can make them difficult to tell apart from our native ladybirds. Harlequins are larger than our native ladybirds and can be up to 1cm in length - if a ladybird is less than 5mm then it is NOT a harlequin. The 2 most common colourings for Harlequins are orange with 21 black spots or black with two red spots - not to be confused with the melanic form of the 2-spot ladybird, which we supply, which is black with four or six red spots! I hope this helps to put your mind at rest. Kind regards Jon @ Green Gardener

Posted 6 years ago

“This is my first order with Green Gardener. I spoke to customer service this morning about microscopic Ladybird Larvae I purchased & that I was dissapointed. The colleague of GG said the Ladybird Larvae were very small but I said they were microscopic & smaller than a pin head and that you would need a powerful microscope to see the Ladybird Larvae. I heard all about how she had brought Ladybird Larvae herself & put the larvae in several paper envelopes around her allotment & now she has ladybirds. She suggested I call back in a week. I've been completely fobbed off!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 6 years ago

“Ordered 100 Ladybird Larvae at a cost of £19.95. We are extremely disapointed because Ladybird Larvae is extremely microscopic. You would need a very powerful microscope to actually see the Ladybird Larvae. The Larvae was sent in a plastic container with a small amount of white shredded paper containing Ladybird Larvae which looked like very tiny black specks to the naked eye & certainly didn't look like 100 Larvae. I've ordered 100 earth worms online & tiger worms etc in the past for our garden from a different supplier, with which we've been pleased with so we are used to ordering garden products online. Unfortunately I am not satisfied on this occasion because the Ladybird Larvae are extremely microscopic & nothing like the pictures advertised on your web page; unless you have a very powerful microscope to hand!”

Helpful Report

Posted 6 years ago

Thanks for the message and the larvae are tiny as they are newly hatched but the good news is they are very hungry and they will soon tuck into your aphids and then mature, pupate, tun into adults and breed. I am sorry you are unhappy with your purchase as I do send out hundreds of packs a week and receive very few complaints. I suspect you were asked to wait a week to see if the pest problem was improving as it is easier to gauge the success by the lack of pests rather than spotting the ladybirds as they will be off doing what we want them to do i.e. feeding and breeding. If you are still unhappy please let me know and I will arrange either top replace them (they will be the same size) or a refund. Kind regards Jon @ Green Gardener

Posted 6 years ago

“The ladybird larvae arrived promptly, they were minute which I assume is because early in the season. However, when I read the instructions I realised that there was no point buying them, as they advise not to release them where farmer ants have colonised the plant. ALL my shrubs have farmer ants. Why would green gardener only tell you this after you have bought them and not before? Presumably because it would greatly affect sales. This is tantamount to false advertising. Also they sell the larvae with or without release bags, but if you don't purchase bags it is impossible to get the larvae to stay on the plants in windy weather. You are told to place them on the lower leaves but the confetti-like paper either blows away or drops to the ground. I fashioned my own bags but there is now no sign of larvae but plenty of aphids and ants! What a waste of money...you have to be green indeed to buy this, in the sense of inexperienced and naive...I will know better next time.”

Helpful Report

Posted 6 years ago

“This product as not worked it is rubbish”

Helpful Report

Posted 6 years ago

“Recently ordered a nematode applicator for (I think) £39. It was hopeless. I have no idea if I distributed the nematodes correctly and I suspect not. I have used the nematodes every year for a while and they have always worked. I emailed Green Gardener but have had no reply. I am sorry to have to give them a bad mark because things have always been fine before.”

Helpful Report

Posted 6 years ago

“As always delivered on time and with comprehensive how to use directions. Also with a good shelf life. Just hope the product works in the current dip in temperature.”

Helpful Report

Posted 6 years ago

green gardener is rated 4.7 based on 5,456 reviews