green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.71

4.7 Rating 4,107 Reviews

94 %

of reviewers recommend green gardener

4.7

Based on 4,107 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

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green gardener 5 star review on 26th April 2024

Anthea Watkins

green gardener 5 star review on 22nd December 2023

Paula Wainwright

green gardener 5 star review on 19th September 2023

Laura Young

green gardener 5 star review on 25th June 2023

Laura Cooper

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly I cannot write a review as the item has still not arrived after over 2 weeks waiting”

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Posted 1 year ago

“Product never arrived”

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Posted 1 year ago

“Made in China as usual ! But said not suitable for children although not mentioned on pre sale video which was aimed at children will destroy unit very disappointed”

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Posted 1 year ago

Thanks for the feedback, but all our nematodes are bred int he UK and are not designed for children, so I suspect you are reviewing the wrong product - you ordered Nemasys Leatherjacket Killer from us? Kind regards Jon @ Green Gardener

Posted 1 year ago

“We are still awaiting delivery of our order”

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Posted 1 year ago

Thanks for the review and I have checked on your order and we posted it on the 16th Sept and according to the Royal Mail tracking it was delivered on the 17th. The Leatherjacket Killer is delivered in a white padded envelope and will fit through the letterbox, so could someone have popped it somewhere safe for you? Kind regards Jon @ Green Gardener

Posted 1 year ago

“Took too long to be delivered and once delivered the product didn’t even work. I set up the wasp trap exactly as stated and put it amongst 200 wasps and not a single wasp got trapped inside after a week! Not one single wasp! Gutted and disappointed”

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Posted 1 year ago

“Was not helped properly with a complaint I had. Did not want to know, poor customer service. Thinking of using a different supplier next time”

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Posted 1 year ago

“Both wasp repellents were useless. The wasps ignored the fake wasp nest and they were not put off by the wasp repellent.”

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Posted 1 year ago

“Used the product as per instructions but sadly did not work”

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Posted 1 year ago

“Followed all instructions to the letter....not worked !! Slugs & snails demolishing all my hard work !!”

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Posted 1 year ago

“I am extremely dissatisfied with the product. It does NOT DO WHAT IT IS SUPPOSED TO. All the marks are on the cards and the Whitefly are flourishing and multiplying vigorously on my cucumbers, tomatoes, and fuschias, in different locations ! I can show you pictures that will shock you ! Certainly not worth the Cost.”

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Posted 1 year ago

Thanks for the review and sorry the encarsia has not worked. It is normally very reliable, so I am not sure why it has not worked for you. Can you email me (jon@greengardener.co.uk) the pictures you mention so I can check it is whitefly - do the whitefly fly off the plant if you gently shake the plant? Kind regards Jon @ Green Gardener

Posted 1 year ago

“Shocking customer service I have emailed this company four times to make contact about a fault item. Sent photos of the fault and they have not even had the decency to acknowledge my email! Very poor!!”

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Posted 1 year ago

Thanks for the review and apologies that no-one has been in contact. I have checked and I cannot see any emails from you so please can you email me your complaint and I will make sure it is dealt with - please email jon@greengardener.co.uk Kind regards Jon @ Green Gardener

Posted 1 year ago

“My review does not matter to green gardener. I already wrote a review which they did not publish. I got live ladybirds who instantly disappeared. I may as well have opened my window and thrown my money away. I sent an email which insomuch said ‘well, they can fly away. Maybe they’ll come back.’ If I had considered this a possibility I would not have wasted my money.”

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Posted 2 years ago

“This expensive garden table was certainly not worth it. Putting it together was not as easy as it was supposed to be as we had to drill our own pilot holes, although it said that there were some. Only one screw was provided for each leg. If we hadn't used two screws each the table would be even wobblier than it is now. We are having to buy some extra wood to attach diagonal strengthening planks. What a rip off!”

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Posted 2 years ago

“I left a negative review a couple of weeks back because I was disappointed with my order. It wasn't rude and I wanted to give other customers information. But they didn't publish my review and left it 'pending'. I've not had any contact from them either. Don't trust a site that only publishes positive reviews and not negative - it's dishonest.”

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Posted 2 years ago

Thanks for the message and I have looked back and I cannot find a review from you from a few weeks ago which is why you have not heard from me. I respond to all the reviews / customer emails, so if you send me the review or probably better if you email orders@greengardener.co.uk I will be happy to sort it out for you. Kind regards Jon @ Green Gardener

Posted 2 years ago

“I requested a quote and simon was very genuine and likeable but he came back and said he could not help me. Being elderly this was not acceptable as I need help to maintain my garden. Obviously, only big garden jobs are wanted to make money. Great shame.”

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Posted 3 years ago

Thanks for the review but we do not do garden maintenance so I think this review is for someone else? We do mail order green products? Kind regards Jon @ Green Gardener

Posted 3 years ago

Thanks for the review but I think this is for someone else as we do not do gardening work - we are a mail order business? Kind regards Jon @ Green Gardener

Posted 2 years ago

“I was very disappointed with the red spider mite trap because, when it arrived, the instructions were clear that the temperature must be over 20C to work. That information wasn't supplied by Green Gardener before purchased I would not have bought it if I had known. It has turned out not to work even though I tried to raise the temperature above 20C in my greenhouse for a few hours. My first Green Gardener disappointment”

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Posted 3 years ago

“Very poor service contacted them twice by E-mail because they sent me the wrong product. This was a Aquamix 1.25v and should have been a Nematode applicator AquaNemix 1.25v. Th e problem is the applicator they provide is no good for the use of leather jacket killer, read Birchmeier site. This was an expensive applicator. I would advise and new customer not to purchase from this company no customer service and failed to give and real feedback. I can only say very very poor service.”

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Posted 3 years ago

“Waspernators.......Don’t work 🙄”

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Posted 3 years ago

“Still haven’t had my order”

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Posted 3 years ago

“All died within days.”

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Posted 3 years ago

green gardener is rated 4.7 based on 4,107 reviews