green gardener Reviews

Name: green gardener
Address: B12 Base Business Park, Rendlesham
Rating: 4.72

4.7 Rating 5,456 Reviews

94 %

of reviewers recommend green gardener

4.7

Based on 5,456 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01493 750061

Email:

jon@greengardener.co.uk

Location:

B12 Base Business Park
Rendlesham
IP12 2TW

Write Your review

Tell us how green gardener made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

green gardener 5 star review on 27th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very disappointed with the red spider mite trap because, when it arrived, the instructions were clear that the temperature must be over 20C to work. That information wasn't supplied by Green Gardener before purchased I would not have bought it if I had known. It has turned out not to work even though I tried to raise the temperature above 20C in my greenhouse for a few hours. My first Green Gardener disappointment”

Helpful Report

Posted 4 years ago

“Very poor service contacted them twice by E-mail because they sent me the wrong product. This was a Aquamix 1.25v and should have been a Nematode applicator AquaNemix 1.25v. Th e problem is the applicator they provide is no good for the use of leather jacket killer, read Birchmeier site. This was an expensive applicator. I would advise and new customer not to purchase from this company no customer service and failed to give and real feedback. I can only say very very poor service.”

Helpful Report

Posted 4 years ago

“Waspernators.......Don’t work 🙄”

Helpful Report

Posted 4 years ago

“Still haven’t had my order”

Helpful Report

Posted 4 years ago

“All died within days.”

Helpful Report

Posted 4 years ago

“Bit of a disaster with red spider mite. Your predator made no noticeable difference and I wonder whether it was the wrong predator or I bought it too late! But I had great success in previous years and remain a loyal customer. Ian”

Helpful Report

Posted 4 years ago

“Item has still not arrived.”

Helpful Report

Posted 4 years ago

“Almost half my ladybirds was dead on arrival, called up to be told I could only be given a partial refund of £4 and refused to send out more. When I complained about the packaging not even stating it had live in the envelope (a damn envelope! Was probably thrown around, stood on and all sorts on its way here) the phone was put down on me as I said I wouldn't use them again. I wouldn't even give one star tbh, how can you not care enough to make sure your ladybirds arrive in one piece? Ordered same size batch on eBay afterwards, all arrived alive, came in a box stating live on it and it was signed for. Maybe you should learn a thing or two from that experience? As I expected THAT eBay experience from a company called the Green Gardener tbh. Never again.”

Helpful Report

Posted 4 years ago

“I'm not criticising the company but the product, nematodes for scarid fly and a soil coating of granules meant to deter the adults, didn't work at all. I see the flys settling on the granules and clearly breeding as we are now inundated with the flies.”

Helpful Report

Posted 4 years ago

“After almost a month I've still not received my order. I've emailed the company but as of yet not received a response.”

Helpful Report

Posted 4 years ago

Thanks for the review and I have checked and we have not had any emails from you about the order. It was posted on the 14th July and delivered by tracked 24 service on the 15th? Could someone have popped it somewhere safe? Kind regards Jon @ Green Gardener

Posted 4 years ago

“Bought a product “Ants Annoy” After several questions I applied as per instructions. After a few days of No Results I contacted you , to be told allow 10 days and keep watered, Never Worked at all !!!!! Totally disappointed in the product and the cost was £35 pounds.”

Helpful Report

Posted 4 years ago

“The service was good but the product was a complete waste of money.”

Helpful Report

Posted 4 years ago

“Not received my order yet”

Helpful Report

Posted 4 years ago

“Hey yeah really wasn’t happy with my order, when the larvae came 95% of them was already dead so we ended up with 3/5 alive and the order took longer than I thought to come”

Helpful Report

Posted 4 years ago

“Purchased the 50 ladybird larvae and released them in our polytunnel, used the bags supplied, placed them under the black fly on our beans, not one of them has been seen and the black fly has multiplied.”

Helpful Report

Posted 4 years ago

“Ordering and delivery was achieved with no problems. Unfortunately bathe quality of the bee hotel left a lot to be desired. The item has obviously been made as cheaply as possible in China and quality control is lacking with both sides having significant splits in the wood.”

Helpful Report

Posted 4 years ago

“The ladybird larvae arrived mostly dead, the ones alive were difficult to separate from all the pieces of paper. They did not sit on the leaves either.”

Helpful Report

Posted 4 years ago

“Sadly all are larvae died and it looked like there were lot of aphids in the bag in 2 weeks and dead larva. Even though the weather was good those days.”

Helpful Report

Posted 5 years ago

“I am still waiting for the caterpillar voucher I purchased many weeks ago.”

Helpful Report

Posted 5 years ago

Thanks for the review, but we are up to date with all orders, so can you email me jon@greengardener.co.uk the order number / delivery address and we will see where it is? Kind regards Jon @ Green Gardener

Posted 5 years ago

“We ordered 50 ladybird larvae. When they arrived, all but 5 were dead.”

Helpful Report

Posted 5 years ago

green gardener is rated 4.7 based on 5,456 reviews