“I couldn't access the link to order my bed but the lady at the other end of the phone sent me the link then waited on the line in case I couldn't get through. All ordered now and was very grateful for her assistance. I paid nearly £500 from Harvey's for practically the same bed.”
“GoGroopie themselves are not a bad customer service but I'm sorry I can't say that about 2 of the 3 suppliers . I have an order from 7th Jan STILL not delivered and its 30th March????
Sorry I wouldn't recommend. Sorry GoGroopie.”
“Excellent. Customer. Service. I was new to this and. Dint know how. To redeem. My vouchers. A lady called. Charlotte.and another lady had the. Patience. To talk on the phone. To explain. How to redeem. Go groupie. Voucher code. And to redeem. It. I am new to this and I thk the lady's who took the time to help me sort it all. Out. Thkyou”
“I had not received my voucher and contacted Customer Services and spoke to Kristina. Kristina was very helpful & efficient and managed to email me my voucher as we spoke. First class service.”
“Customer service agent Emilie was very helpful and knew exactly what I was talking about and sorted my concern efficiently and very quickly. Thank you”
“Only one complaint up to now.I had ordered a duvet set on the 5th of March but when nothing had arrived by the 21st,I phoned the supplier up. They claimed to have no knowledge of the order. I told them I had sent an e-mail on the 18th which they then found. The lady I spoke to apologised and said she would be sending the item forthwith and should be with me by the end of the month. We shall see!”
“Great offers always looking at my app on complaint it would be great if items didnt take so long to arrive but love what I've brought up to date ????”
“The lady I spoke to knew what the problem was and sorted it out for me very easily. She walked me through every step without rushing me and made sure that I got my purchase. I couldn't have asked for anything more. Thank you very much.”
“I have just started ordering from gogoogle I did not know how to redeem vouchers so I got in touch with them and I was instructed step by step how to order my items, now I am happy to order other items as they have good discounts,”
“Very impressed with Gogroopie and their customer services, particularly Jamilah. I had problems with an order that had not been delivered, which, unfortunately went on for several weeks. Jamilah from Gogroopie answered each of my emails in less that 48 hours, communicated the issues to the supplier and also informed me of my options. Although, I am very disappointed with the supplier, I am very impressed with the quality of the service that Jamilah and Gogroopie provided; she was professional, quick to respond, and supportive. I did eventually receive my order. I have ordered other items via Gogroopie and have had no issues; receiving them quickly, and carefully wrapped. I highly recommend Gogroopie.”
Hi William,
We can see that you had not redeemed your vouchers with the merchant. We have contacted you via support@gogroopie.com to help you place your orders.
Kind regards,
GoGroopie
“The bloke I spoke to on the phone was helpful and sorted my problem only drawback was it took over 5 minutes of ringing before I got to speak to someone other than that great”
