“I bought a voucher for dinner bed and breakfast for friends as a gift. When they called the location, the merchant told them they had withdrawn this offer some months ago and Go Groopie had been told multiple times. When I asked for a refund and compensating for fraudulently taken my money in exchange for a deal that had not been available for months, I was issued store credit. I asked for my money back which in their own terms I am entitled to. When I emailed again explaining I want my money back not credit, I got the same response saying I had already had a credit refund. I have emailed again, stating my statutory consumer rights , quoted their own terms and conditions to them and I am still 79.00 worse off, no gift and nothing to show for it. This is illegal and I am furious. Noone is reading what I have to say , I keep getting the same response " I can see you have had a credit refund" !!! I WANT MY MONEY REFUNDING - ITS MINE.”
Hi Kathryn,
We can see that you are currently being assisted by our Customer Support Team.
Your cancellation request falls outside of the 14 day Cancellation Policy, so you are entitled to a credit refund. However, after speaking with the merchant they have confirmed that they have not advised anyone that they are no longer working with us, so you are able to use your voucher to make a booking with them.
Please let your Customer Support Adviser know what you decide and they can help you further.
Kind regards,
GoGroopie
“I ordered a steam mop at the end of February and it still hasn't arrived. Have had and endless correspondence with go Groopie with them saying they were emailing the company and awaiting a response. They then said four weeks ago it would be delivered by the end of tbe following week (the end of april) it still hasn't arrived. I have emailed again and they told me to wait another seven working days. I am having to wait over two months for my product and it still isn't here.”
“Missed a deal because i didnt redeem voucher code when i was new to site. Had no idea until today had to ring customer services. Have had a lot of trouble re password acceptance despite already placing an order 10 minutes ealrier. In total had to ring customer services 4 times to get matter sorted. Will say tgat on every occassion operator was very helpful.”
“Absolutely shocking. Voucher doesn't work. Will not answer calls. Emailed them multiple times and they have accused me of never sending them and email. Have carried out confirmation emails to other people and they are all received fine. Still not got this sorted. Do not do business with them.”
Hi Mathew,
Thank you for sending us your PayPal receipt. We were able to use this to locate your voucher which we have forwarded to your Gmail account.
Vouchers are sent automatically to the email address you provide upon purchase and can be accessed at any time through your GoGroopie account. If you cannot find the voucher in your inbox it could have been filtered, so please check all mailboxes.
It seems in this case that you asked for the voucher to be sent to your Hotmail account which we did not have on file, rather than the Gmail account you were using to contact us.
Kind regards,
GoGroopie
“Chantelle was wonderful,brilliant very veryhelpful. my call lasted more than 25 minutes number of problems came up thanks to ladys calm thoughtful efforts problems were finally cleared.PLEASE CONVEY MY VERY GRATEFUL THANKS TO THE LADY Antony birch”
“I have recently joined GoGroopie and have ordered two crash camera's, I have phoned and spoken to Chantelle today to check about how long my order will be and had a great informative chat with her which verified the sort of time it can take to delivery, I am happy with what she has told me, the advice she gave and am looking forward to my delivery very soon and will be recommending GOGroopie again very soon!!!”
Hi Mark,
I can see that you redeemed your voucher yesterday, placing your order with the merchant. You can expect to have your item with you shortly.
Kind regards,
GoGroopie
“I had already paid for the Casmere Double Matress when I found the complaints of other customers,thought I had been scammed,but the Mattress was deliver very well package,left for 24 hours and put in on bed,it is a lot different from my old mattress which was double the price,now bed is cosy and helps me from pressure on my back and hips.All in all a pleasure and customer service grest”
