“Non receipt of goods - one week to get a reply to emails! Ordered the 80 bumper pack of toilet rolls on 14th February. It is now the 14th of April and I still don't have them. Have had two emails from gogroupie following my contact with them. I wait a week each time for a response. I have asked for a refund and again, awaiting response. Won't use them again.”
“I purchased two holiday wallets from a company called Fizzy Peach , only one arrived and that was damaged . Tried getting in touch with them but no surprise there's no phone number . The company is run by a Joanne Pagnell . Tried to ring the go groopie customer care number but again no surprise NO answer !!”
Hi Linda,
Thank you for contacting us. We can see that you only redeemed one of your vouchers, which is why you have only received one order. We have contacted you by email via support@gogroopie.com with the unredeemed voucher code.
We are sorry to hear that your item was damaged in transit. We have also sent you instructions on how to return the item to the merchant for a refund or replacement.
You can contact our Customer Support Team on 0203 474 0107 between 10am - 4pm Monday to Friday.
Kind regards,
GoGroopie
“I was very pleased with the help I needed, as I was in a bit of a pickle , but with the help and patience of Katrina I soon had my problem solved Thank you especially Kristina .”
“I have bought a couple of things on GoGroopie now and have been very pleased with both. I have had a couple of issues when trying to make a payment but they have been extremely helpful and the problems have been resolved easily. I was very doubtful at first but the items I've bought have arrived quickly and well packaged.”
“Ordered and paid for my goods but not received. Chased through customer service said they would send out another set as the first must be lost in the post. The second set has not arrived and I have been told my customer service that it's highly unlikely 2 sets to have gone missing, well I've received zero! Asked customer service when and how the 3rd set has been sent and not heard anything. I will be contacting my credit card company to try to retrieve my money. Avoid!”
Hi Andrea,
Sorry to hear about your issue. In order to contact the merchant to resolve the matter can you please contact us via support@gogroopie.com so we can assist you.
Kind regards,
GoGroopie
“I have bought several things from yourselves and am very pleased most of the time but I do seem to have difficulty with the 2code numbers I have to insert for the postage but I must say I usually have to ring you up for help and again always get the best help possible. Thankyou”
“I have seen some very bad reviews for go groupie where people claim they can't get hold of you or no contact or resolution but my current experience was good”
“Bargain for me and my charity. Good response when ordering projector.Was confused about how to redeem voucher.Customer service however was helpful and unhurried .So,overall I am completely satisfied”
“Chantelle answered my queries in an honest & straight forward manner and was able to resolve the issue I had with my order in a very friendly and efficient way.”
“Terrible customer care this is the second item I have ordered that after a number of weeks still not arrived.
The first item after chasing it up with them a number of times I eventually got a refund but I really wanted the item I ordered.
Again I am currently chasing up another item and all customer care do is tell me the supplier will email me within the next 7 days only for the email never to arrive. I think it is just to keep me quiet for a week and hope the item arrives in the meantime.
Had to chase customer care up again this morning it is now 6 weeks and still no item. If they have run out of the item I wish they would just tell me honestly.”
Hi Margaret,
Sorry to hear that you have not received your order. The merchant has been informed of the issue and they have requested a maximum of 7 days to investigate the matter and contact their courier.
The GoGroopie marketplace connects millions of buyers to thousands of sellers throughout the UK. Your purchases are protected through GoGroopie as we do not release your payment to the seller until you have received and are happy with your items. Our Customer Support Team are looking into the delay and we apologise for any inconvenience caused.
We have contacted you via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
“Chantelle was amazing she helped me through the process of redeeming my voucher which I always seem to forget how to do,and she was friendly and pleasant overall Thankyou”
“I ordered from them on two occassions and haven't received both items despite contacting a member of staff due to being unable to retrieve the voucher code etc.
Not impressed in the slightest.”
Hi Malama,
We can see that you have not redeemed your vouchers with the merchants as per voucher instructions. We have contacted you via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
