“Used GoGroupie for the first time. Had to contact customer services as I was unsure of procedure, the replies to my queries were dealt with quickly and efficiently. Would definitely use them again.”
“I have had lots of different absolute bargains from GoGroopie, they have arrived quicker than expected, in good condition and great value for money.
I had a problem with my tablet and found I had ordered 2 of each voucher over the course of a week on 5 different times. I got in touch with their customer support team to find out if there was something I could do by email. They were great cancelling the extra vouchers, and getting the money put back in my bank account. They didn't say I had to have it as a credit on my account, so I would have to buy more vouchers from them as one leading other company did. Their emails were always polite, and they were very quick to reply to me. I was amazed as I wasn't expecting the leave of service I got, I couldn't fault them at all.
I would highly recommend them to anyone, and have done on many occasions. As long as GoGroopie keep trading I will continue to be a customer. 10 out of 10!!!”
“Having some doubts over my ordering , I phoned Customer contact and spoke to Chantelle who guided me through the procedure and was most pleasant and helpful.
Dave Brydon”
“My query was dealt with extreme efficiency, patience, humour and with care. Chantelle took time to listen and to respond without making me as a customer feel intimated, as can sometimes happen.. I shall not hesitate to contact you in the future. Thank you for taking so much care.”
“I signed up to Gogroopie to buy 2 garden hoses for £10.99 for pair. I quickly realised than when paying I did not get time to put in who I was and delivery address. I also was annoyed to note that when payment made then there is the P&P added without prior knowledge. I can buy these products with a delivery charge. As I have not redeemed the voucher I have tried to cancel and I do not believe this has happened, no acknowledgement. I have now emailed to ensure that this is not activated and monies repair to paypal. However, you have a very bad reputation for not responding to customers, so I would be glad to get a response Mrs LMcPhee”
Hi Lorna,
Your vouchers are sent to the email address you provide upon purchase and must be redeemed with the merchant to place your order.
Each deal on our website and every voucher purchased explains how to redeem and our Customer Support Team are available by email and phone if the online instruction is not clear for anyone and they require assistance.
Each deal that requires dispatch clearly states the postage and packaging fee the merchant has requested as you can see by looking at our website.
If you have an expired voucher and would like assistance you can email us at support@gogroopie.com and our Customer Support Team can assist you.
We can assure you that every email we receive is responded to as a matter of urgency.
Kind regards,
GoGroopie
“As a first time orderer I wasn't sure if my order had been received or not. Clothes steamer ordered on 25/5/16 so I telephoned on 31/5/16 and spoke to Chantelle who assured me my order had been received and everything had been processed. I went shopping came back an hour later and my clothes steamer was waiting for me via my neighbour.
Just would like to say thanks to Chantelle for helping me out and thank you so much for your excellent courier service. Will not hesitate to use GoGroopie again.
Thank You So Much.
Annette Jayne Crawford-Cooper.”
“First time I have bought something through GoGroopie, and although I have not yet received the goods (I did after all only make the purchase this morning!), the service that has been given so far has been great.
I made a mistake when booking one of the items online and when I tel phon d was greeted by Bethan who listened to my problem and then resolved it with the least amount of fuss and with a great deal of Customer Care.
So far So good GoGroopie!!”
“I bought a voucher for a U neck at the end of November 2015. The device was faulty and was sent back to the merchant in Spain. Although I have now had my refund the return postage for sending this to Spain is still outstanding.
I have bought several items via GoGroopie and this isn't the only complaint I have had to make when things go wrong. Never again!!!!!”
Hi Margaret,
Sorry to hear about your issue. So we can assist you please contact us with your voucher code at support@gogroopie.com or you can call 0203 474 0107 between 10am - 4pm Monday to Friday.
Kind regards,
GoGroopie
Hi,
Sorry to hear about your issue. As advised your refund can take between 5-10 days to process depending on your card issuer. Our Customer Support Team has contacted you via support@gogroopie.com, but if you have any further questions you can call us on 0203 474 0107
Kind Regards,
GoGroopie
“Because of an error on my part I omitted to pay for the delivery on my order dating back some time. Consequently I phoned Gogroopie to enquire about my order. I spoke to a charming young lady who took me through the online process for making a payment and she informed me that my order would be dispatched.
The young lady was extremely polite and understanding and very helpful, a credit to your company”
