“I ordered a set of headphones 1 month ago & they never arrived. I contacted both the merchant & gogroopie but neither got back to me so I decided to ask PayPal to refund my money, it was only after that I got a response from both merchant & gogroopie, the merchant reckons he sent it and it got lost but then he asked me to supply my address again! I told them I just wanted a refund so I am still waiting for PayPal to refund me apparently it takes 7 days. Never again will I use gogroopie..”
“I ordered a virtual reality headset 2 months ago the item did not arrive as promised. I rang up go groopie on the 13/7 they said they will chase up the merchant who should be in contact with me in 7 days to no avail. Lady I spoke to adv they sent them a email on the 13/07 but have had no response if I would like them to chase them up or they can issue me a refund. I went for the refund. First & last time I will order. I really dont recommend using go groopie use them if you dont want your item to arrive. Better to use Groupon your goods actually ARRIVE on date given not like go groopie. I will never use them again and will tell all my friends not to. Very poor although I have to say everytime I have rang go groopie the customer service staff have been very professional, polite and understanding.”
“Rang customer support concerning non arrival of goods they responded very quickly via email although the answer was not what I wanted to hear that the supply merchant would contact me within 7 days with a delivery update, even though they are already late.This is typical of internet sites who promise deliveries but never deliver on time. Now awaiting call from supply merchant, why it takes them 7 days to respond with delivery update is beyond me.
Paul Nicholson.”
“Betham talked me through the whole process and cancelled my mistake straight away. She was polite patient and very understanding. Bethan should be rewarded for her great customer service .
Warm regards
Dianne Walker”
“She was very patient as I am not very computer/ app wise fast and helped me go through the voucher redemption process. She even checked that the voucher specified all white option. So I feel happy so far. I hope the delivery goes as smooth thanks. KD”
“Bethan the lady who helped me today is a real credit to your company, she was patient and kind. I have had a stroke and I am not quick with technology, she didn't make me feel stupid and went out of her way to sort everything out for me. Please thank her very much.”
“Chantelle the Customer Service Advisor on the 'helpline' was friendly and helpful without being condescending and helped me to resolve my query simply and efficiently. Thank you”
“This was my first time of purchasing from you and I was having problems paying the p & p so I telephoned and your young lady was very helpful sending me an e-mail and talking me through the process which was very helpful and I will certainly make purchases from you in the future”
“Chantelle was brilliant with me because she took me through all the stages to finish my order. I would like to thank Chantelle for being so patient with me,she was so wonderful to me .Thank you again. 10/10”
