“I found ordering a little confusing as I was never quite sure if the order had been completed, so I found to my horror that I had ordered the same item several times! However, the advice and help to put things right was second to none. Your Customer Service was most especially good and I will be able to order with confidence in the future.”
“I was abit confused with my order as iv ordered first time, I phone the customer service and ask a few question, the service and information I received was very helpful and useful, the customer adviser was very helpful ,”
“Browsing through the gogroupie offers is my little guilty pleasure, the variety of products and offers is fascinating and helped me unearth some little gems! On my last purchase, there was a problem with code, I called the helpline and spoke to very courteous and efficient person who dealt with my query quickly and auctioned it. 3 hours later, I received an email from the reseller informing me that matter has been resolved and I completed my order with no problems! Really impressed by their customer support and needless to say their offers too (70% off Beats headphones put a smile on my face!)”
“I've bought a number of items and have found them very good value for the money. There is also big range of goods to buy. Your website is great for browsing.”
“I needed to call customer services to ascertain that the o in my code needed to be the number not the letter. The lady was very helpful and it did not put me off buying again from you.”
“GoGroopie have the most helpful and professional staff and they have successfully sorted out my problems (all of my own making ) very quickly and can recommend them completely.”
“Everything is fine, and the lady was very helpful.. I am a little concerned about some carbon monoxide detectors I bought some time ago in that I haven't received delivery yet?
Andrew Jenkins”
Hi Andrew,
Thank you for your review.
We can see that you have not allowed the delivery period the merchant has advised for the Carbon Monoxide and Gas Detectors. Although you purchased your voucher in May you only redeemed the voucher, placing the order with the merchant a few days ago. We can confirm that this order has now successfully been sent to the merchant and will be with your shortly.
There are also two vouchers on your account that have still not been redeemed. Our Customer Support Team has emailed you with the details, that can also be found by logging into your GoGroopie account or checking your emails, so that you can place your orders before the vouchers expire.
Kind regards,
GoGroopie
“Kristina was very helpful when I had trouble accessing my voucher. received it by email now and am awaiting delivery of the good I ordered,. Thank you”
“Very bad company lack of communication when items don't get delivered. No communication at all with the companies my orders were supposed to be from so glad I finally got a refund.”
“I had an issue with a something I purchased from gogroopie.... I called customer service and the agent sorted my issue out straight away. Hassle free.
Kerrie Turner”
“I had to call the Go Goupie number and the lady who attends to me was extremely helpful and was able to cancel an order and talk me right through the process of re-ordering even to redeeming my voucher. This is not the first time I have had to call the office as I find your website very very difficult to use. Things are not very clear. On this occasion I ordered two chairs and was sent two individual e mails with two different voucher numbers which meant I was paying postage twice. However, I look forward to receiving my goods in due course and I am grateful to the lady in the office for her help and patience. Thank you”
