“Have never received goods or a refund despite numerous emails which sometimes get answered but after a week goes by usually. Have told them I'm complaining to whoever will listen but they're not bothered. Do not buy from this company”
“Do not trust GoGroopie having ordered item which never arrive tried several times to contact them about this but had no answer also no refund given they are making money at our expence”
“I have had two items that never arrived & the customer service is shocking.
I have persistently emailed them & they have occasionally responded but done nothing
Do not use this company as they just keep your money.”
“Very upset with GoGroopie ordered razor blades and never received them , called them several times but never picked up - what a con , I would recommend you to never order from this company as it is a fake.”
“I wouldn't recommend this site to anyone. Emails are never answered, there is no phone number on the website and I'm still waiting for a refund a month later after a fault with their website charged me 3 times!”
“Awful awful awful! Spent £45 no item received-the merchant Ground Level is just as bad no contact by them and when you try and call Ground Level they are not even professional enough to have a voicemail!! Should have just ordered the item from Amazon.”
“I'm coming from a Merchants point of view here, just to warn others off - I was in talks of doing a deal with Go Groupie and midway through, I read up all these reviews (and plenty more on other sites) and was horrified. From what I can see, it is mainly customers complaining that goods haven't been received or have been received faulty, which is the MERCHANTS fault, but Go Groupie clearly doesn't help their customers.
When I saw this, I sent the lady (called Sarah) outlining that I was concerned about the reviews, but as a reputable business, my customers would NOT receive faulty goods and all my products would be accounted for at the post office, but could they explain to me what they do to protect their merchants, how they deal with customer enquiries and payment terms, as quite often I have heard of merchant running deals, sending out goods and not getting paid for them.
Nothing. Zero. Ziltch. After being almost hounded by them and receiving prompt replies after every email about setting a deal up, as soon as I ask a reasonable question, they go cold. This sends alarm bells ringing, and I would advise anyone of thinking of dealing with them (merchant or customer) to think better of it.”
“wish I'd looked at reviews before ordering, placed an order 9 weeks ago which never came, still not received refund despite numerous emails and them saying they would refund me minus the p+p, the company sending the goods have totally ignored me too, they drag it on until its too late to do any dispute with paypal too, DONT TRUST GOGROOPIE AND NEVER ORDER WITH THEM.”
“##WARNING!!!!! Do not use this company! Do not purchase vouchers of this company it is a scam!!!! Do not purchase rings the companies they use are scam companies!!! If you read this do not use this company or kiss goodbye to your money”
“I purchased a voucher which didn't work, now it's varnished from my profile and there's no way that GoGroopie would reply to your email. Do NOT use them.”
“Oh how I wish I had read these reviews before making any purchases, I have since spent £69.00 on Go Groupie orders and have yet to receive ANY Goods.
I purchased a dress ring, it took me a few days to get my correct ring size from a jeweler and when I went to redeem my 30 days voucher after 5 days, the sellers website says that my voucher had expired!!!
An absolute rip off!!! They do not reply to emails so please don't bother to try to contact them, in fact DON'T TOUCH THIS SITE WITH A BARGEPOLE!!!”
“Bought a tablet from their offers. It has very poor quality. It looks like that it's been used before. Totally different from the description and photos on the GoGroopie. the accessories came from different sources and with no brand and low quality. feel so bad to buy this item.
It's not clear how to return it.”
“I bought a voucher in good faith to purchase a ring for my daughters 30th birthday. However, much to my dismay, she did not like the style of the ring on the picture, so I requested a refund within 7 days of the purchase.
I have e-mailed three times now, with no response and when i logged back into their site I note that my purchase has been deleted from ''my orders'' and there appears to be no account credit either. What a sham..... I will never use this site again, and would recommend that other people don't either.”
“I wish I had read these comments before I purchased anything!!
Disgraceful, no email to pay for delivery charge (in the hope of receiving items purchased), no response to emails sent to customer service, and no response to poor feedback!
What a shower.............never again”
“Ordered a set of knives 6 weeks a go and absolutely nothing has turned up and no reply to my emails. There is not a contact number of anything. This company should be investigated.”
“I ordered batteries in nov 2013 and have still not received them or been reimbursed despite numerous emails to gogroupie and partymusthaves.co.uk.
DO NOT use this company!”
“DO NOT USE GO GROOPIE
I purchased a voucher for a bracelet before Christmas and the number did not work and although I have emailed them a couple of times I am still waiting for a refund. Then stupidly I purchased another voucher for a Minion Phone case and when I clicked on the link to redeem the voucher I got the following message "The page you were looking for appears to have been moved, deleted or does not exist" I have emailed Go Groopie again but heard nothing. I would advise people to stay well clear of this site.”
“I made an order from go groupie and the money was taken off my bank but no voucher number or parcel was sent to me I have tried getting in contact but they never get back to me stay away from this site!!!”
“Had a problem getting a voucher to work, e-mailed Gogroopie twice, no reply, looked for a phone number and found the many poor reviews, though a problem here, phoned the number to get a recorded message, few seconds later a charming young lady answered, explained the problem, the young lady guided me through the site to claim the voucher and bingo my goods are on the way. After service like that I wondered if we are talking the same GoGroopie, or perhaps it the way other reviewers approached the problem,
I look forward to dealing with them again when the right deal comes up.
The phone number 020 347 40107”
