“I ordered back in July and voucher number doesn't work. Tried emailing go groopie....no reply. Tried the people I ordered off....straight to answer phone and can't leave a message as answer phone full. Voucher apparently runs out at end of August and I'm getting nowhere very fast!!!!”
“I purchased a voucher in July 2014 and haven't had my product till date . I was waiting to receiving voucher code on my email as other deals does but after waiting for a month I haven't received any . I have recently lodge a complaint to them and have had no luck to date . Furthermore I am very stunned to read the horrible reviews about the go groupie can't believe this is happening in the uk . Where law and order is so strong . Being a legal professional and I will surely not allow them go scot free . They will not only have to refund my money but will compensate me for the harassment and mental torture . Will see them in court now they cannot continue to cheat ppl forever and ever.”
“I've ordered a few things with them some things have turned up and I'm still waiting for some other things and won't reply to emails not using them again”
“Avoid this company like the plague.
I ordered a wireless doorbell, they took my money immediately. I was not happy with the details that came after ordering the voucher so cancelled. I am still waiting 3 weeks later for the return of my money. Not getting any answers after they said that it was not a problem and they would refund me.
DO NOT USE”
“I had ordered two 7inch tablets never received them contacted go groupon said they would reimburse me with credits guess what did not get them either £74 down the swany”
“I've had a terrible experience with GoGroopie. A first and last time customer. The item I ordered the merchant failed to provide item I chased merchant and GoGroopie did the merchant ignored them so I requested refund but”
“I have ordered a few items from go groopie. The "beach" towels were smaller than tea towels. 2 items did not arrive after 3 e-mails I contacted paypal. Now all of a sudden go groopie will take action but only if i cancell the dispute with paypal. Please use groupon do NOT waste your time or money with go (not at all) groopie!!!!”
“Poor customer service, ordered goods in May 2014 which never arrived. Contacted Go Groopie and was promised a refund. Followed up with a further 3 emails and although they did reply to my emails promptly, I've yet to receive a refund. I'm luckier than most that it's only £20, but I'm disappointed that it has yet to be refunded. I won't be using Go Groopie again and wish I'd read reviews before purchasing.”
“Dear GoGroupie,
I am so sorry that because of YOUR publicity. I opted to enter into your site in GOOD FAITH. I have all the details of my ORDER and how the money was IMMEDIATELY deducted. I have NOT RECEIVED the ITEM that I ordered because of GoGroupie. I NOW ask GoGroupie because of THEIR advertisement and PLEDGE to RECOVER the money to me that was deducted from my account. I await a prompt reply from GoGroupie who HAS assumed full responsibiliy in your Email to myself. REALLY DISAPPOINTED.
78 Year Old Phil. You have spoilt a GIFT that I wished to give to a Greatgrandchild.”
“Asked for a refund as the code I was send didn't work to place my order. I was told to wait 7-14 days for a refund after 14days I emailed again was told to wait another 7 days so opened a case through Paypal against them then I was emailed by gogroopie asking me to close the case before they refund me (Paypal case is still open)”
“I ordered a night light 2 months ago they say 2 have been sent but never recieved then they ignore emails complaing then when they finally got back to me and agreed to refund me i am still waiting after a month so 2 months after me paying i still have no night light or refund please avoid this company like the plauge its a scam.”
“I bought an MP3 player and memory card through a Gogroupie voucher from a supplier called OneVolution. What a fiasco. The Company not only took the offer price of £12.99 but also the full price of £48.00. My first call to OneVolution got through immediately and they promised to refund £48.00. That was never received, or the MP3 player. Every phone call after that weas ignored as were the emails. Gogroupie were unhelpful until it was too late to reclaim money from paypal. AVOID BOTH GOGROUPIE AND ONEVOLUTION. ITS ONE BIG SCAM.”
“Bought a voucher for glow in the dark pebbles in May still waiting on them have asked for my money back now on three separate occasions. Wish I had read the reviews before buying form this site as they are just rip off merchants. They are quick to take your money but not so quick to return it to you when they fail to deliver the goods. I had wanted the pebbles to put up at the cemetery and feel so disappointed that I never received them. Never buy from this company as they do not deliver a good service.”
“Purchased 2vouchers for 2nights stay in Galloway (bought in March) requested refund after 2 days of purchase as they state you have 14days to inform them After 5e mails and 2 letters I still waiting for my money. They were quick enough to take my money and I am extremely dissatisfied with the service and would not recommend this company”
“will never use again!
company advised them to issue a refund as the cancelled the order and the staff just keep making excuses. found them very unprofessional and wish i had read the reviews as they are right. your not covered by paypal as they provided the voucher which is now void”
“Wish I had read revues before throwing £100 away, ordered short holiday break and was sent a valueless leaflet for Britannia hotels who would not accept it as a payment as it only had one security number on it six months of e.mails later the time had run out so tough. No money back of course. A great way for them to diddle us . Looking at other complaints they are past masters at this scam, how come they are still in business. Steve Keen.”
“I bought a voucher for clothing and placed the order adding the extra for delivery. Nothing arrived. I enquired and was ignored. I complained and several weeks later I got a response saying they would look into it. Weeks later I complained again and it took several weeks for a response. Again the said they would look into it. Some weeks later I received a response asking if I had my order. i replied not. Weeks later I received an email asking if I wanted my money back or to continue with the order. I stated that I would take the refund. Weeks later I got the same message again. I stated again I would take the refund. After more weeks passing and this occurring twice more I was promised a refund. 3 Months have gone by nothing. Total time = 7 months. Worst customer service possible!”
