“I ordered an item, payment was taken and I never received a voucher, I have contacted customer services twice but have never received a reply . I want my product or my money back but can't get either. Scam”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Very disappointed. I gave bought things on go Groopie before with no issues. However a few weeks ago I bought two vouchers for duvets which I have been unable to redeem. I tried contacting the retailer who said they couldn't help, I have contacted gogroopie several times via their website and Google and eventually over two weeks later, got one reply telling me how to redeem the vouchers which was totally useless as the didnt work and as they took so long to reply the vouchers had expired. Obviously they read my emails explaining the issues. I contacted them again several times asking for a refund and have still heard nothing. There is no phone number, they clearly do not monitor their inbox or they would have my many messages. I will have to take this further as it seems I am not the only one with this issue. I only gave the rating I did because I have used them in the past with no problems.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Absolutely disgusting never buy from these I bought an eyebrow brush 2 half months ago never recived thy refuse to email me after I sent 18 emails.and proof I bought this from them so in my eyes false advertising.steal your money and ignore u.do dont throw yr money away”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“This is my favourite website for shopping. It's easy to order and to use. The only negative thing I have is the communication with Gogroopie when I have a problem with the goods I purchase, it takes to long for your team to get back to me.”
“I ordered Pack of Gillette Fusion : 2x Pack of Gillette Fusion Blades plus postage from Go Groopie , the item was not forthcoming so I opened a dispute through PayPal but after I received an email I cancelled the dispute through PayPal hoping I would get my order but no such luck this company sucks I left my dispute open p&p so I am now opening a full dispute to get my postage back at least I hope to get some of my money back as I don't think any satisfaction will be forthcoming from Go Groopie.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I find this site to be very useful as well as having some really great deals too. I'd recommend this site, & I've already recommended it to several family & friends, for certain.”
“I placed an order on 14th January and to date received nothing! I have emailed numerous times and had a reply once! They cant get away with this! Do not go near them its a scam!! They dont even have a contact number!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Ordered a product more than 6 weeks ago. Not arrived yet. When I emailed, I got a reply in broken english apologising for the delay and that I would love the product when it arrived. I think it is a scam. I have been receiving dodgy blank emails with attachments which I have dared not to open. These have started to arrive after registering with gogroopie or its partner website when I registered to place an order. Please stay away”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I purchased 2 items on 10th March, my account was debited on 12th March yet I received no confirmation of my proposed purchases, no voucher confirmation, in fact no response from Go Groopie whatsoever. The email site has no way of contacting the company that I could find, I therefore found the company via Google and complained, no response. I contacted them again and gave deadline of next week before I complain to the Police and my Bank that the company has used deception to obtain my money. I did ask to sent Go Groopie emails they just appeared and because of this I was genuinely concerned the Company was bogus, I am still not totally sure whether they genuine or not.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Hi I placed a order on the 06/02/2015 for a child's y phone It stated it will be delivered with in 21 days hasn't UR 21 days exceeded
I have sent 2 emails & still no response to my emails there for can you kindly state whether or not you will be sending one out I'm EXTREMLY disappointed with this web site”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Ordered an item over 7 weeks ago and still not received it, I have complained on the go groopie site and reported to go groopie and was told the seller would be on touch over next few days, 2 weeks later I've had no further response from go groopie or the company, rang again and complained and another week later still no response, no item, no nothing!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Bought a voucher and ordered my item in January, paid P&P nothing received. Emailed gogroopie twice but have had no response. No point in saving someone money if they don't receive their item.
Heather”
Hi Heather,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your issue and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I received my rug which i purchased almost a month ago, it took forever to turn up and when i called Go Groopie they provided me with the tracking number which was very helpful, the rug arrived a couple of days later and pleased with the service i received overall”
