Very disappointed. I gave bought things on go Groopie before with no issues. However a few weeks ago I bought two vouchers for duvets which I have been unable to redeem. I tried contacting the retailer who said they couldn't help, I have contacted gogroopie several times via their website and Google and eventually over two weeks later, got one reply telling me how to redeem the vouchers which was totally useless as the didnt work and as they took so long to reply the vouchers had expired. Obviously they read my emails explaining the issues. I contacted them again several times asking for a refund and have still heard nothing. There is no phone number, they clearly do not monitor their inbox or they would have my many messages. I will have to take this further as it seems I am not the only one with this issue. I only gave the rating I did because I have used them in the past with no problems.