“I ordered an item 3 weeks ago and have still not recieved it, have sent emails but no response, also postage fee quoted was incorrect and ended up paying £2 more! Will be taking this further!”
Hi Mark,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your query and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I have been waiting 3 months for a refund after cancelling a voucher. I have been promised the refund of 6 occasions and have still not recieved it. The worst customer service I have ever experienced. I am now referring this to trading standards as they seem incapable of giving the refund.
DONT EVER USE GOGROOPIE!!!!!”
Hi Lisa,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified. Please check your inbox for our email.
Kind regards
GoGroopie
“Sadly I don't even think Gogroopie merit even 1 star. I bought 2 kids tablets last year, both of which stopped working very soon after receiving them. I asked for a refund and did for 1 of them but not for the other and sadly my refund was in the form of a credit.
In January this year I seen 2 offers I liked and purchased 2 princess dresses and a doorbell - long story short the dresses never turned up and when I contacted the company directly they said they had never even had the deal with Gogroopie so basically they had advertised something they didn't have. 7 weeks later I'm still awaiting a refund. The doorbell sadly hasn't turned up either despite contacting the company & Gogroopie. Long & short of it don't touch them.”
Hi Louise,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your issues and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Debra,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your account and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Order 15548 I ordered Fusion blades on 26th January and still haven't received them despite emaiing gogroopie several times i've not received a reply, My colleagues are having the exact same issue, we don't know where to turn next! Absolutely awful company”
Hi Heather,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“On the 27/12/2014 purchase 1item
On the 14/1/2015 purchase 4 items
On the 31/1/2015 purchase 1 item
And l have not received them even though l've emailed saying l've not received them.
Tomorrow l going to report this to The Office of Fair Trading.”
Hi Pip,
We are very sorry to hear that you have not received your items. We have informed a member of our customer support team who are looking into your account and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Cancelled voucher as per instructions. Still no refund in account a month later. Long time waiting for customer service response. Rubbish. Worse internet deal company.”
Hi Mo,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“I have never posted on a review site but felt compelled. I ordered a voucher for an earring set and headphones and cannot redeem either as the links given just take you back to their website. Emailed twice but no response. Never experienced such poor service. So disappointing. Next step is Trading Standards department.”
Hi,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. We have informed a member of our customer support team who are looking into your issue and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“would not recommed to anyone!!!!!
I have purchase several vouchers and non of them worked !!!!send them emails but no reply received ...... thanks God it cost me only £20....”
Hi Oksana,
We are very sorry to hear that you have experienced difficulty redeeming your vouchers. We have informed a member of our customer support team who are looking into your issue and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“i have ordered toothbrush heads the Voucher codes are invalid! The voucher can not be used but no correspondence from Go Groopie. DISGUSTING customer service!”
Hi Sam,
We are very sorry to hear that you have experienced difficulty redeeming your voucher. The codes are valid, We have informed a member of our customer support team who will be in touch with you shortly to assist you.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Ordered a thermal shoulder support on 27th Feb not received yet. Sent email to inform but no answer so I have decided to shame you and put on review. If you like getting nothing for your money then buy from go groopie if not go elsewhere. I agree with the previous buyer the customer service is non existent. Get your act together go groopie and restore my faith if you can I challenge you.
Carolyn riches”
Hi Carolyn,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“For some reason the (very bad) review i placed earlier today is not showing and as usual no response, they owe me £149.00 as a refund as I cancelled the order / voucher as the merchant could not supply the size required, despite this company saying they could. As stated earlier this is now with the Fraud Department of the credit card used.
This is awful customer service as no response to any of the 3 e-mails sent and the phone number(s) supplied are not longer available, I wonder why with an average score of 1.9.”
Hi Nathan,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie Customer Care
“Every email I get excites me as everything is just so cheap. So far, of all the products I've bought the quality has been high, can't quite believe it. I love gogroopie”
