“ORDERED FUSION RAZORS FROM A COMPANY CALLED GIFT HAMPERS BY POST VIA GO GROUPIE.
ORDERED ON 12 FEB. STILL NO ORDER (18 MARCH!).
EMAILED MERCHANT - NO RESPONSE
RE-EMAILED EVERY DAY FOR 2 WEEKS - GUESS WHAT!? NO REPSONSE.
CLOCKED UP 55 MINUTES CALLS TIME HANGING ON TO MERCHANT ON A MOBILE PHONE (SO I CAN PROVE THIS!!) NO ANSWER. MAYBE THEY SHOULD PAY THE BILL.
EMAILED GO GROUPIE (6 TIMES!) - NO RESPONSE
ABSOLUTELY APPALING BEHAVIOUR AND CUSTOMER SERVICE. YOU DON'T GET TREATED LIKE THIS WITH ANY OTHER COMPANY I KNOW. INTERNET SHOPPING IS EASY AND CUSTOMER SERVICE COUNTS HIGLY AS PEOPLE ORDER ON RECOMMENDATIONS.
I AM OVER £20 OUT OF POCKET AND MY HUSBAND HAS GROWN A BEARD (haha!). I AM DISGUSTED.
I WILL DEMAND A REFUND OF MY £16.99 PURCHASE AND MY £4.94 POSTAGE CHARGES WHICH ARE IRRELEVANT IF YOU DON'T RECEIVE THE GOODS.
BAD, BAD SERVICE.”
Hi Jane,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“On 3\3\15 I ordered an LCD Dashboard cam, a week later I emailed the company Eurosfield who supplies them, got response off them within 10minutes, said the item would be with me within 5 working days, however when I emailed them again on 18/3/15 no response, this is no way to treat customers.”
Hi Kim,
We are very sorry to hear that you have not received a response from the merchant. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Bought the led gloves for my son, he loves them! They're excellent for out on walks when it's starting to get a bit dark or playing in his room at night. Good selection of colours and settings. Great delivery and fantastic price. Thanks”
“I ordered my pet bed 4 weeks ago and have sent two messages to customer services. The last one got a reply now saying because so busy I will have to wait 5-7 days for a response. This really is not good enough.”
Hi Denise,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I bought two vouchers to tenerife back in December. When I called the merchant to book, they were very helpful and offered us a range of options that weren't even on the original deal. Finally went away last week and had a terrific time. For the money we paid we got so much. Best holiday ever. Will definitely recommend and book future holidays through gogroopie”
“Overall totally bad experience. I've ordered several items from this site, not one of the orders has materialised. I've had voucher codes that don't work and codes that do but not one if my orders has arrived. I've emailed the company on many occasions and have not received a single response. I've tried calling the company, but just get an answer machine and no one returns my calls.
As previous reviews have said STAY AWAY FROM GOGROOPIE IT IS A CON COMPANY TAKING YOUR MONEY AND NOT DELIVERING THE GOODS so so disgusted in this day and age”
Hi Rachael,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“This is my second time buying from this site and the service is very very bad. Poor response rate and I ordered (1month ago)Raspberry Catons Teas but they never arrived ,I tried to email several times but no response. I am very disappointed with the service. I don't recommend this site.”
Hi Cecilia,
We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“There seems to be some really good deals on here. I've ordered a whole load, now just waiting for them to arrive. Will let you know how they are once I get them”
“Ordered a set of 12 mugs, bought voucher 10th Feb 2015, placed order 11th Feb states allow 21 to 28 days for delivery and I'm still waiting! Unable to elicit a response from their listed customer service number! Appalling service! All I want is my mugs!”
Hi Angie,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“After being ill over Christmas and new year, I decided to buy myself a present. It was a ruby ring. The voucher was for £39.99, which was taken from my account on 2nd January. However I then discovered that it was not offered in my size and cancelled the voucher. I have had three e-mails from them now all promising to put the money back into my account within 14 days. It is now March 17th and the refund has still not appeared in my account. They still keep sending me offers, but there is no way I will ever trust them again after this experience. I am 63 years old and I still think that we are living in the era when people and companies could be trusted 100%. More fool me! My advice is to avoid them.”
Hi Lynda,
We are very sorry to hear you are yet to receive your refund. Your enquiry is currently being investigated by our customer support team and they'll be in touch with you shortly.
Please check your inbox.
Kind regards,
Go Groopie
“Scam?? ordered two mothers days hampers payment duely accepted by gogroopie however when attempted to order after waiting the required time, codes not accepted! Contacted merchant who state they had no record and would enquire on my behalf, still waiting. Attempted to contact gogroopie negative results. End result my mother and wife received no gift on Mother's Day and I am out the money paid. I have sent a further email requesting a refund but nothing as yet. Please be wary when ordering from this site.”
Hi ,
We are very sorry to hear that you have experienced difficulty redeeming your vouchers. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Some awesome gift ideas on there. I had a few problems but a lady in the customer service team was quick to help and my sapphire ring arrived the next day”
“Hi Guys,
Myself and my husband have had the same poor service as you guys. We ordered 3 packs of fusion blades on Feb 08th 2015 and have still not received them. Gogroopie do not respond to emails & Gift hamper by post doesn't seem to exist. Rang a tel number that no one answers, gives a option to leave a message but no one returns your call. Will 100% never use them again. I am going to ring my bank to see if we can get our money back”
Hi Mr Naresh & Mrs Ranjit Saini,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
