“I purchased a voucher in July 2016 for my daughter and her husband to attend the Jongleurs comedy club. When they tried to book the club they couldn't get through and after doing some detective work found out that the club in Scotland had closed months before this offer was advertised. I have called on numerous occasions hanging on for ages everytime I tried to contact, eventually got through and was advised someone from another department would contact me, I watied and waited no call back, called again the next day where I was informed they were looking into it. Still no call back, called again where i was advised they would credit into my account, no way I won't be using gogroppie ever again, I requested my money back where I was then infomred they would need to contact the sellers, again I waited and had to call them, I was told the money would be back into my account in 7 days, 7 days passed and no money received, I called again to be told it had been a mistake and would go in in the next 48 hours.. Still waiting..... I will never use go groopie and will advise all my family and friends of the same.. Their customer service is non existent.”
Hi, If you have a customer service enquiry regarding a purchase then please email support@gogroopie.com or you can call us on 0203 474 0107 between 10am and 4pm Monday - Friday and our Customer Service Team can assist you. We can see that a member of our Team has already contacted you by email and we await your confirmation. Kind regards, GoGroopie
Hi,
If you have a customer service enquiry regarding a purchase then please email support@gogroopie.com or you can call us on 0203 474 0107 between 10am and 4pm Monday - Friday and our Customer Service Team can assist you.
We can see that a member of our Team has already contacted you by email and we await your confirmation.
Kind regards,
GoGroopie
“I ordered a jumpsuit through this company, when it arrived it was awful, stitching all come apart, cheap material and unable to find contact details for the company I purchased it from, so angry. Not happy”
Hello Tina,
I am sorry you are unhappy with your order. Please contact our customer support team at support@gogroopie.com so we can assist you with returning the item to the merchant.
Kind regards,
GoGroopie
Hello Andrew.
I am sorry you have not yet received your order. A member of our customer support team will be contacting you shortly for further information on your order so we are able to look into this matter further for you.
Kind regards,
GoGroopie
“I ordered toilet and kitchen rolls for £19.99. The order was placed then billed to pay pal on 26.6.16 It stated the order could be despatched any time up to 30.7. It never arrived and they say I must pay extra p/p as the order was never placed. Trust me it was otherwise I would not be in this position whereby they now say I`ve passed the 14 day refund cut off. Hang on, that was bound to happen if it takes over a month just to send the order out. The consumer protection law 2015 states you are entitled to a full refund within 14 days of receipt of goods. They are being very pig headed about this and make it clear I can only have a voucher. I have passed this on to pay pal and go groupie want me to drop the claim or I won`t get the voucher I don`t want. I think they are trying to blackmail me out of my £19.99. I have put the word out to friends to avoid this site as there are too many bad reports about it on social media.”
Hi,
Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
“Should be at an exercise class but as I'm not able at the moment going to have a bit of a moan.lol
I ordered an item from GoGroopie a while ago. When it didn't arrive I tried to contact the firm direct, no answer, GoGroopie then sent an email requesting contact, still no answer so again contacted GoGroopie and yes they did refund the funds but I don't feel that they tried too hard for me and in the meantime I let lots of similar offers go! Knowing someone who worked for Groupon ( who I've had multiple successful orders from) I know how hard they work to ensure that promises can be kept. Feeling disappointed????”
Hi,
Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
“very good bargains looking for the very very old brick mobiles that was once in use many years ago the very big brick mobile phones need to come back again but when hi dont know they was good phonesthe batteries last for ages be nice to see them malkink a comback we will have to see phlilip cotton thank you”
“I contacted Bethan today and she was so helpful as I hadn't received the correct links previously. She resent them and then waited on the phone patiently for me to complete. It was very impressive service”
“Having seen a product I wanted to buy, at a good price, I tried to sign up to this site. Over the space of two or three days their website was not operating - clicking to register produced nothing at all. Eventually I rang them this morning (they say 10am opening but there was no answer until after 10.30am) and Chantelle was very helpful, guiding me through the process until the voucher arrived - thank you Chantelle.”
“i made and spayed with Pay Pal ,,29.99.+9.99 trp for 12 bottle of Italian merlot wine on 16th July and am steel waiting for dispatch number ,so is Pay PAL ,,and i bin told from them no number ,,they cant relish the money,,,that make ,,bad for you,, hanser back pleas ........”
Hi,
Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
“I ordered 3 pieces emotions bed set on 14 April and I did not received yet. I wrote several times to this company but I had not answer. Was the first time when I bought from this company and will be the last one. Never again.”
Hi,
Sorry to hear about the issue with your order. We can confirm that our Customer Service Team have contacted you by email via support@gogroopie.com to assist you further.
Kind regards,
GoGroopie
