Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.73

3.7 Rating 1,321 Reviews

78 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,321 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do NOT use this service. Just phone a local engineer. They attempt to upsell to some extremely expensive membership which offers zero benefit as their prices are above market standard. The cost of a call out with them is significantly above the cost of sourcing an engineer directly and there is absolutely no recourse if the engineer turns up and can’t complete a repair. You just pay £140 for no outcome at all. Avoid at all costs.”

Helpful Report

Posted 8 months ago

“I can't even imagine it!. Go Assist is now demanding I pay extra £50 on top of £108.99 already mis-sold to me without any benefit at all. They are cunning but aggressive and very bullish and very insensitive to customers plight!.”

Helpful Report

Posted 9 months ago

“Stay well clear fraudulant . Unhelpful charged me 240 pounds to not fix my lg freezer when all it needed was a 12 pounds defrost sensor .they said it was uneconomical to repair absolute joke of a company stay well clear”

Helpful Report

Posted 9 months ago

“Despite the initial promising call to arrange a repair for my washing machine, I had a timeslot of 8-1 for an engineer to come out, however the website said the engineer would contact me prior to his arrival. He didn't contact me and the link to contact him didn't work until 9am due to GoAssist not opening until 9. He had showed up at 08:45 as shown on my doorbell cam, and I had no way of getting in touch until after 9, by then it was too late, I get no refund and charged a 2nd time if I want an engineer to try again. I will certainly be warning others on the online communities about this unless I get it resolved.”

Helpful Report

Posted 9 months ago

“Really awful service. Very expensive, try to upsell you to a subscription model upfront. Not clear about the terms and conditions, principal among which is that you can pay vast sums to have somebody turn up and simply say it is unfixable with no labour included. I didn't need to pay £139 for someone to simply tell me what the problem was.”

Helpful Report

Posted 9 months ago

“A lot of effort made by Go Assist and Big Warranties to pull you into their service and then the interest stopped. Paid £139 and the Engineer came out within a few days and very quickly diagnosed the problem with our fridge freezer. Said he would arrange for the part to be ordered. THREE WEEKS LATER, the engineer came back and replaced the part. There are 3 parts to this service - Big Warranty, Go Assist and Go Repair. You are sent automated emails and texts that don't make any sense, when you call you are given conflicting information, misinformation (lies) and fobbed off. If you request to speak with a supervisor, they don't call you back. Although perfectly nice people, they don't take a handle of the problem and deal with it. I lost count of the number of times I was told "the part is on its way" when clearly it wasn't or the wrong part arrived and they had to order it again. The quote for the part was well over the going rate and that was just a google search.... I do not recommend this company at all - try to find a local engineer and you will get a much cheaper, quicker and professional service. I'm not bothering to make a complaint to the company as I know I will just receive an empty sorry and I'm quite sure the service will not improve.”

Helpful Report

Posted 9 months ago

“As the other reviews say- my mother took out a £9.99 insurance policy with this company. Got charged £90 for a call out where the guy did nothing and washing machine seized after he’d gone. They charged me £50 to cancel the policy. Avoid this lot .”

Helpful Report

Posted 10 months ago

“Joined the membership and had to pay upfront before the engineer had come to assess the repair. He looked at the machine and said it needed a new drum. This took him 30 sec. The repair was going to cost an additional £450 which was not going to be cost effective. Next day I tried to cancel the membership but was told I had to pay £50 cancellation fee. I have spent hours on the phone with some very obnoxious men but to no avail . They won't budge . AVOID AVOID AVOID this firm they are a call centre and their prices are highly inflated and don't join the membership because if you do there is no chance of cancelling without a fee even if it is the day after you joined. I paid £112 for a 30 sec call out . BEWARE. AVOID . WORST FIRM I HAVE EVER DEALT WITH .”

Helpful Report

Posted 10 months ago

“Absolutely dreadful phoned to fix my dishwasher think I paid 119 call out charge and then I am paying 9 pounds a month couldn't fix my dishwasher didn't have the parts so ordered a new one this was over a month ago meant be getting a day later now they keep saying it'd not in stock I have paid well over 500 pounds and still no dishwasher”

Helpful Report

Posted 11 months ago

“You took £69.99 out of my account without my permission. How dare you”

Helpful Report

Posted 11 months ago

“I called to get my motorhome fridge fixed engineer came a day late looked at it never touched it said we can't touch it have had numerous calls to them just keep hanging up and saying I can't get my £108.50 refunded which is a joke saying that was the call out charge so now small claims court it is have now found out they take an on going membership charge of £9.99 a month absolutely mind boggling”

Helpful Report

Posted 1 year ago

“Beware! Looks like this company ‘auto renews’ their so called membership without any warning! No emails received to explain this would happen, no warning close to the date the payment was taken. Even when we did use the site, before knowing all this, we had trouble getting someone out to do the repair. Avoid!”

Helpful Report

Posted 1 year ago

“Dreadful company, will edit with full update”

Helpful Report

Posted 1 year ago

“Had an engineer out to my dryer. Diagnosed the fault and ordered the part the same day. Someone came back a week later once the part arrived and fixed the dryer. Tested before he left.”

Helpful Report

Posted 1 year ago

“TREBLESLTD assisted me in getting my money back after my withdrawals were prohibited because of fraud.”

Helpful Report

Posted 1 year ago

“Caused my husband nothing but stress. Appalling service from start to finish. First engineer turned up and drove off as he'd been given the wrong address. Watch out for the membership fee.”

Helpful Report

Posted 1 year ago

“Probably the worst service company I have ever dealt with. I asked for a repair to my fridge and as of today it is almost 6 weeks and I am still waiting for the repair. I have called them on my mobile at least 15 times and whilst the young call centre operators are apologetic it does not help. The engineer was supposed to complete the repair yesterday but the part which was supposed to be delivered to me by dpd did not arrive. when I tracked it today there was a message for me to collect it from a local shop, I went out to get it at 7pm only to find that the store owner was puzzled because he had received notice that he had received the part but in fact he had not. I am disgusted by the treatment I have received from this company.”

Helpful Report

Posted 1 year ago

“I called Go-assist to fix my fridge freezer. They took £256 from me and set up a warranty for a further £131 but never fixed the fridge or freezer. They did not respond to the complaint either. So, I got a local engineer to fix it instead and pursuing the case through court to get a refund.”

Helpful Report

Posted 1 year ago

“Dreadful. Cost me £160 for a one minute call out ! Avoid at all costs .”

Helpful Report

Posted 1 year ago

“I have had an awful experience: they turned up on the wrong day - causing me to visit a tenanted flat unnanounced, they "con" you with a rather duplicitous web site into buying a " repair" but it it only a visit, they then come up with a huge cost for parts, they also make you buy an insurance policy in addition, for a year! It has cost me more to repair than to replace it - I would NEVER book this company again!”

Helpful Report

Posted 1 year ago

Go Assist Ltd is rated 3.7 based on 1,321 reviews