Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.20

4.2 Rating 2,509 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

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Glow Green Ltd 5 star review on 29th November 2023

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Glow Green Ltd 5 star review on 20th October 2023

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Anonymous

Anonymous // 01/01/2019

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“Customer Service is poor, they do not call you back and takes 3 or 4 calls to get some positive response. In hindsight I regret taking out a service contract with Glow Green there is always some hassle with getting an engineer to call. They do not have any suppliers in the area that can supply spare part.”

Helpful Report

“Reliable company & amazing engineer. Glow Green is indeed a reliable company from start to finish while gas engineer Paul did a fantastic job. I would say that it wasn’t an easy boiler installation due to complexity of running a new gas pipes (old 15mm to 22 mm) from the gas supply to the new boiler. No complain at all and highly recommended. Truly indeed a team effort from Glow Green and gas engineer Paul.”

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“Into my 8th year with Glow Green Good company & great service Would highly recommend”

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“good customer service”

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“My whole experience has been totally faultless, they were extremely patient with me initially being so indecisive and didn't hound me. Once I'd decided to go ahead everything was seamless from the ordering, receiving boiler and installation. I would highly recommend them to anyone, I'm able to pay over the year on interest free which is an added bonus. Can't tell you how much I'm enjoying having a hot shower now I've got a reliable boiler installed.”

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“The engineer carried out an exceptional fitting for my new condensation boiler. All plumbing,wiring and outside drainage pipe was completed with minimal mess, which did him credit. My installation was not straightforward and the engineer went the extra mile to complete the job in one day. He was thorough and explained what he was doing throughout the day.I highly recommend Glow Green Ltd who proved that they are a very professional buisness with a professional support team. Thank you”

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“Excellent service from start to end would highly recommend”

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“Just had another annual boiler service by glow green , easy to book and kept informed on the day of engineers arrival time and very clean and tidy whilst carrying out my boiler service”

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“Great work. Engineer polite, and made the job look easy, which I knew it wasn’t. Thank you!”

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“Great price and excellent installation! Can’t recommend enough! 😃”

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“V.efficient and reasonably priced.”

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“We had a great experience with our recent solar installation from Glow Green Solar. The whole process was undertaken professionally, efficiently and at competitive pricing. Scott was very professional throughout the quotation and pre-installation stage, providing helpful advice. The scaffolding team worked very efficiently and were helpful and polite - exactly the level of professionalism you would expect from someone working on your property. The installation itself was completed in a couple of days, with our Electrician, Matt doing a brilliant job of getting the system up and running and explaining how everything works! The system is working exactly as expected so far and we are really happy to be enjoying the financial savings and environmental benefits our solar system is giving us. I would highly recommend Glow Green Solar and have already recommended to others considering solar. Aside from the professionalism and efficiency of everyone throughout the process, Glow Green’s quotes were extremely competitive taking into account the size of the system and life cycle of the equipment used. In our experience, Glow Green are more affordable than Octopus and other big name brands who we received quotes from.”

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“Was quite pleased and very satisfied regarding the professionalism and operation of the whole plan from onset to end. Would highly recommend Glow Green to my family and friends”

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“Engineer on time, polite, knowledgeable and professional.”

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“Excellent professional company with outstanding service engineer George gave a thorough service and was very professional I would recommend Glow Green as the whole process is taken care of by the company all we had to do was tell them our requirements the rest delivery fitting and servicing was sorted by them and everything was stress free”

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“Everything was done as required, on time and I was kept fully informed throughout.”

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“The engineer was very punctual and carried out the service quickly and efficiently. The gas certificate came via email next day. I have been a Glow Green customer for over five years and we have never had any issues”

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“Engineer was very pleasant and did his job to a very satisfactory outcome”

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“Fantastic company from start to finish. Polite and on time. Good price for delivery and installation and follow up visit. Good boiler and electrician was professional and friendly. Went smoothly and they arrived on time and left everything clean. Highly recommended”

Helpful Report

“Do not use this company Been a customer of glow green for 5 years. Upon having a boiler installed, we took up the service contract with this company, who stated that a warranty would be in place for the next 12 years if service carried out with them regularly. Unfortunately for myself, their reminding system to assist with remembering when to get a boiler service is absolutely woeful, and we didnt receive a reminder email in 2024. There is absolutely no system in place there to assist with chasing it through, and they are happy to let this go by and not care about it. My boiler now unfortunately has an issue, and they are happy to request that i pay a call out fee to have them come and look at the issue (even though i have been consistently paying them money for a service that i never received). It seems this system only benefits their company and i do care to give them any more of my money if this is the way it treats its customers. Everything will be cancelled and i will give someone else my money instead to undoubtedly give me a better customer experience. On top of all this, it has taken them 2 weeks to finally tell me this is there final position on the matter. Dreadful. Steer clear!!”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,509 reviews