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Glow Green Ltd Reviews

4.1 Rating 1,937 Reviews

78 %

of reviewers recommend Glow Green Ltd

Company Reviews

4.1

Based on 1,937 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Glow Green Ltd 5 star review on 4th December 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 29th November 2023

Glow Green Ltd 5 star review on 20th October 2023

25

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service and speed of response is not the best when they have won the order. In fairness contractor they utilised to install was very good. In fairness reasonable to deal with, but you will have to pester them.”

“You have to book early to get a service To get one within a year. Waited over 7 months over the annual visit. Service carried out okay. But prices have increased since first service”

“The product was good although last minute changes, lack of communication and generally an unorganized company made the whole experience hard work. They were very difficult to get hold of when required. The engineer however that fitted the system was brilliant.”

“Not very clear with rules”

“The engineer was very polite and efficient. The booking system is poor and took several attempts to actually get an appointment as it was either cancelled by the company or booked into days when I am at work, even after stressing which days the property is available. The emails received back during these times were rude and made me feel as if I was an inconvenience. Happy to take my money every month though.”

“The system is working well but needed several visits from the panel erectors and difficult to get someone to commission. When they came the system had to be retired before it could work. Individually the guys were friendly and helpful but I think the scheduling let them down”

“I was very impressed with Green glow I was given a price and asked would there be any hidden costs to which I was assured there would not be. The plumbers came and installed my new boiler and radiators no mess left a good job done. The Plummer said green glow would send someone to do the Electrical work as I needed a socket put in the boiler area guess what glow green then said it will be One hundred and odd pounds . I had sent pics of the old boiler so why did the socket not get included I don’t know”

“Quick response but the engineer never explained the controls so left very confused!!”

“Would be more than 3 out of 5 but took 3 attempts to get installed. 6 weeks later than originally and planned lots of chasing up. The 3rd engineer was very very good though, neat and thorough.”

“Was happy with Greenglow but not their contractors as I was left with 3 radiators not working and a leaking valve squirting water all over my wall and carpet I phoned the contractors twice as it messed all the heating up and pressure went down , they explained how to put pressure back unto the boiler but promised to come back in a cohole of days to sort the radiator , but never showed up so I phoned them and they promised to come back the following week but again never showed . It's been 2 wks now and heard nothing . Not happy with service or after care .”

“Installation is still not complete after a month, pump overrun electrical work has not been completed. It is appreciated that COVID-19 has had an impact on the ability to address problems promptly. However a response to an email or telephone call giving some expectation of when the issue would be resolved is not to much to ask.”

“Average poor customer care slow response”

“Salespeople recommended the wrong boiler for the size of my house and the size of the gas pipes so delayed installation by 1 week as had to have another boiler delivered. The finance team still has not sorted a revised invoice to reflect the less expensive boiler and the returned smart controller. The engineer was excellent and the boiler is working OK as of a week ago.”

“The survey and installation took awhile to complete because the first & srcond engineer & installers are not interested to do the job. The installer that finished the job has left the power outlet in the old boiler room that will make me to get another DIY to move the outlet. Therefore the job is not really good although my boiler has been installed at the end.”

“Enjoining So Far”

“The representative was very pleasant and professional and my boiler was installed well. However, he was unable to install the Google NEST thermostat and I am expected to pay for something that was not installed and I no longer want.”

“Glow Green made the purchase and installation very simple and the call handler was very informative. However, I was given and option of interest free finance which I took in order to get a form date of installation. My intention was to pay the cost in full which I have subsequently done. Trying to contact the finance company (Creation Consumer Finance) to pay in full was a nightmare. BNP Paribas is the parent company of Creation Consumer Finance and I would urge anyone to avoid like the plague. Just Google the company and see the horrific reviews.”

“Fitting of air-conditioning units was faultless, associated electrical work was problematic and communication between subcontractors and glowgreen really needs to be improved and not left to customers to sort out problems”

“The boiler man came and fitted the boiler no problem, but he didn't tell us that the pipes are going to be on show, on my old boiler the pipes were hidden inside the boiler, but he made good the wall for the condensate pipe, so happy with that, I was lead to believe that the boiler was sealed unit, by that I mean no pipes were on show, but this is not the case, if you look in the Worcester brochure it looks like there's no pipe work, and I was expecting that look, but what I got was something different, the workmanship is good and would have got a five star rating from me, but I had to make a box to cover the pipping, which is a shame because it alters the look of the kitchen, as for glow green they were great, very helpful and polite all the way through the process”

“After a bad start our boiler was installed efficiently by a second contractor”

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Glow Green Ltd is rated 4.1 based on 1,937 reviews