Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Very good service on time pleasant good engineer.”

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“Professional service”

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“I have already done this please stop asking. Im happy with the service”

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“This company are cowboys. They will damage your house and then deny everything. You would do better to find another company where you will get good service and skilled workmanship. Don’t believe all their sales patter.”

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“Very good service start to finish. Very clean worker finished in 1 day. 100% satisfied.”

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“Very courteous and efficient engineer”

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“very good service. left my hose clean and tidy”

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“All the service engineers we have had come to service our water heater , have been very polite and professional.”

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“Avoid. Left without water for 14 days. Many issues. Customer service poor. Still unresolved issues after 12 months.”

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“I give this company a very poor as the date kept being changed, the insulation was bad left unfinisheded for months, unable to get in contact with them, property left damaged and it was my fault, had to contract my own electrician as fault blow my electrics and then had to contract a plumber for faulty value as this company wanted to charge me before they would send anyone out. I spent a whole year trying to put right what these cowboys didn't. Do, they kept issuing job tickets and no one came.”

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“Very good but a multitude of different people all on my case and despite my 3 messages they still didnt take the middle payment and so i had to pay a big chunk in one lump. Luckily i had the money available. Not ideal.”

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“Joao, the installer, was excellent and all went smoothly. Would highly recommend Glow Green for their service too, but it's good to know the people that they use on the ground are so helpful and competent as well. I was nervous about having a boiler put in by people who'd not seen my property but it worked very well.”

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“Engineer was very efficient and left area clean and tidy”

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“A great service”

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“USELESS - DONT BOTHER. UNLESS YOU WANT TO WASTE YOUR TIME AND MONEY. THESE PEOPLE WILL NOT HELP YOU. THEY WANT MOST OF THE MONEY BEFORE THEY TURN UP. WHEN THEY SCREW UP THEY DONT EXPECT TO DO ANYTHING TO APPEASE YOU. DONT BOTHER _ TRUST ME”

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“Overall very pleased with our Solar Panel installation. I had several quotes. Glow Green were competitive and the most knowledgeable giving good advice about the most appropriate system for us. The installation team was superb, very professional and helpful. Installation, guarantee and registration documentation were received the following week. The only issue we had was with scheduling, dates changed without informing us on several occasions. Notwithstanding I would recommend”

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“This company installed solar panels at my home on 16th July, a two day job took over a week. It’s now 25th September and I still haven’t received the batteries due to be installed with the panels. I have chased up to very little response and absolutely zero information. No one calls back and occasionally I may get an email, which when I reply us not answered. There has been zero follow up. The only department that is efficient is the accounts department. They rang for the deposit when they were supposed to.”

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“the really bad. If you think to install PV solar panels get difrent company. They start job and do not finish. Left with so many faults every day and the system does not work properly. If i see bad review before i will never use them... Avoid”

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“I have an ongoing complaint with Glow Green. I thought the problems were all behind me now though. The panels have been fitted and I have been informed that they now have the batteries in stock. I called to ask when my batteries will be fitted. It took 45 minutes for them to answer. The first person confirmed that the batteries are now in stock but there still appears to be no-one at Glow Green that can use a simple diary to book people in so I asked for complaints. I am sure that he also confirmed that the batteries are now in stock but he also has trouble using a simple diary. He put me through to a woman in Scheduling but she had the most unfriendly attitude that I have ever come across. She refused to try and help and she told me that the batteries are not in stock. She refused to put me through to a manager and put me back to complaints. The same person in complaints now told me that they do not have batteries and he will contact me when they do. He will NOT do that because no-one at Glow Green has ever contacted me to update me. Glow Green is THE WORST company (for anything) that I have ever had to deal with. It is now costing me $450 per month...”

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“Glowgreen is one company which is absolutely inconsistent and have failed in picking calls from their customers. This is my experience from 12 frustrated telephone call attempts to get through from 10 am until 12:40 pm and never got through to anyone. Their customers service and after sales telephone calls take up to and in excess 1hr in waiting and when I addressed this to relevant staff ‘Rob’who called me the following day after a form filling exercise online on 14 September they claimed of being understaffed, making a easy lame excuse of being busy and apologise pathetically. From experience this is not a new thing as their sales staff have definitely conned me after a sale of a valiant Ecofit boiler in September 2021 but their after sales to fit the actual boiler a sheer customer service is an utter disgrace. The funny part is no one accepts their services are a joke. Imagine if your boiler fails you cannot get through and you have a vulnerable elderly living with you. Do you want to take a chance with Glowgreen customer services and boiler services? I urge everyone to complain If they have experienced similar problems to the CEO, expose them to BBC watchdog and Trading standards and the BBC Rogue Traders program about the standards of this company. Date of call was 14/09/2022. All I wanted to do was amend my service date. I ended up filling up a form and send emails to then hope someone will reply me imagine if the boiler failing in Winter. I pay o over £16 a month for this rubbish service. To then be told below Glowgreen is confuses summarises how disconnected they are with customers. I have had to endure a whole day before anyone decided to email me to amend the boiler services date. Nobody called me until the following day until I email multiple staff much to my demise for this dead service telephone call services advertised online which nobody attends to pick up calls. My overall assessment - Stay far from Glowgreen Bolier company even if they offer you 2 yrs interest free on Gas or future Electric or Air Conditioner sales.”

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Glow Green Ltd is rated 4.2 based on 2,372 reviews