Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.10

4.1 Rating 4,784 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,784 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was informed that I would have an engineer visit between 8am & 1pm with a call before arrival. The engineer or the company had not checked for road closures. Consequently the appointment was cancelled about ten minutes before the deadline. Having been waiting 5+ hours I was unimpressed by the lack of forethought. I am sure Glowtech provide a good technical service but their customer care provisions are poor with a ‘phone service that cuts off each time.”

Helpful Report

Posted 4 months ago

“Paid £105 for a call out charge, engineer turned up and charged us £150 for a part and then left. The part doesn't work and now the company will not refund us the £150. So I am £250 down and still a broken dishwasher.”

Helpful Report

Posted 4 months ago

“Awful customer support and repair service that cannot be trusted, our repair lasted just a few weeks and when Glotech returned to check why the same symptom arrived, they then issued a bill for that visit although we have not agreed to another repair. Be warned, they do not display all reviews on their website! It's a very misleading company with terrible service.”

Helpful Report

Posted 4 months ago

“I was lead to believe the company was a family run business from fakenham in Norfolk when I typed in repairs in Fakenham It is not and therefore couldn’t do the time slot I requested on the web site, 3 weeks ahead from the booking. The company needs to change the allotted slot times. I will not be using them.”

Helpful Report

Posted 4 months ago

“We were given a time slot for cooker ignition repair - 8am-5pm but couldn't say morning or afternoon. We waited all day - not used the oven in case they arrived (can light manually) so up early and no hot meals today. About 4.40 got a call to say in York, not Leeds, and would be 1 hour 10 mins. making it around 6pm. Then they still had to do the job. I said it was too late, not as agreed and not to bother. There are other people who will do the work and be reliable. DO NOT RECOMMEND AND WOULD NOT CONSIDER AGAIN.”

Helpful Report

Posted 4 months ago

“Glotech does not deserve even 1 star! They charged us half of the cost of a new dishwasher and their repair lasted just a few weeks, the dishwasher showed the same symptoms and when they returned, they claimed something else needed changing and asked for another 200 GBP to carry out a different repair. AVOID THEM, NOT WORTH THE HASSLE!”

Helpful Report

Posted 4 months ago

“Contacted these people as I thought they were based in Selby. They weren't. Waited in all day for my appointment (between 8am and 5pm), to be phoned at 4.35pm and informed the engineer was not coming. Asked for a immediate refund and was told that the accounts department had gone home for the day and it would be processed tomorrow. I'm not happy with this at all.”

Helpful Report

Posted 4 months ago

“My combioven was too old to repair as springs are no longer available. I should have been warned of this. Also the time clock on my oven wasn’t working. I know it was not the specified equipment but would have appreciated the engineer seeing to that instead”

Helpful Report

Posted 5 months ago

“First engineer looked at the cooker flashing E4, said need new board, pay £115, for 2 minutes, second engineer tried to do a factory reset to fix the induction hob, yet our model cooker doesn’t have a reset function! Told us to call Smeg direct! Amazing service if you want to waste your time and money”

Helpful Report

Posted 5 months ago

“Awful service. No communication, weeks of waiting and the ‘repair’ lasted literally an hour. Avoid.”

Helpful Report

Posted 5 months ago

“My wife called them. Engineer visited, was here 5 minutes to tell us the to repair our washing machine would need a part costing £240.. (so about 340 with labour).. cheaper to buy a new machine so we decline. still charged us £95 for the call out. For about 5 mins of his time, that is ridiculous.”

Helpful Report

Posted 5 months ago

“Zero star from 5. This company knew they can't fix my fridge but didn't tell me on phone but sent 'somebody' to tell me its unrepairable so i have to pay £100 for nothing.”

Helpful Report

Posted 5 months ago

“I paid £90.00 for a call out and £70.00 for the part required for my Bosch oven. The office called me to arrange for an engineer visit so I took the day off work. The engineer arrived minus the part so my time and his timewere wasted. When I called the office to complain nobody in authority was available to take my call, apparently either on courses or in meetings. Im furious I wouldn't recommend this company. If I could give them 0 stars I would.”

Helpful Report

Posted 5 months ago

“We contacted Glowtech about our Smeg cooker the engineer who came out didn't even turn the cooker on he then took the wrong model number down and spent nearly 30mins on his phone trying to find the model he then told me it doesnt exists i showed him the correct number snd model. He didn't examine the cooker at all told me all the things it might be and left said the office would be in touch with a quote they then called to say its too many things it might be so they weren't able to quote. But still charged me an excessive call out bunch of cowboys”

Helpful Report

Posted 5 months ago

“I called out Glotech to fix our washing machine. The technician who turned up was a sub-contractor for Glotech and he was very helpful and informative. He fixed the initial issue and told me I needed new carbon brushes for the washing machine motor as these were very worn. He showed me the carbon brushes. He said they would have to get the office to quote me for these parts. A few days later I was told by the Glotech office you couldn’t just get the carbon brushes and I needed a whole new motor, which was £195! This was not true and totally dishonest! I had an F4 error come up on my washing machine so I searched what that was on YouTube and there was a helpful video explaining what the issue was, and it was my Carbon Brushes, and how to fix it. More importantly it even provided a link on where to order new carbon brushes for my respective motor. A new set of Carbon brushes were £9 way less than £195 for the new motor. I ordered the brushes, they arrived in the post 3 days later and I followed the YouTube video to replace the carbon brushes. Now the washing machine works great. I am very disappointed on the dishonesty of the office staff at Glotech misquoting me. I’ll never use them again nor do I recommend them to anyone. Buyer beware.”

Helpful Report

Posted 5 months ago

“The quality of Glotech's repair is extremely poor and their customer service is even worse. If you book a follow-up visit as the dishwasher shows the same fault a few weeks after the repair, Glotech will charge you for another repair visit, be warned!!! This is not clear in their terms and conditions. The worst service we have ever received from a UK company. They should be ashamed.”

Helpful Report

Posted 5 months ago

“Worst customer service ever”

Helpful Report

Posted 5 months ago

“Worst customer service ever”

Helpful Report

Posted 5 months ago

“An engineer was booked, did not show, no phone call. We were then advised to ring the engineers agent. They told us they did not cover my post code area, and they had advised Glotech sereral days before visit planned. Contacted Glotech . Who advised they did not cover this area. What a waste of time!”

Helpful Report

Posted 5 months ago

“Very bad experience with Glotech, they sent a clearly unexperienced engineer out to look at our tumble dryer. Without much investigation he decided it needed a new lock, despite the issue being the drum would not turn, even when machine off and pushed manually. something was clearly obstructing the drum. Glotech then wanted the call out fee of £89.94 (which I paid) plus £30 something pounds for this new part that would take 1-2 weeks. I asked them if they can send the engineer out to look again as I was sure if wasn't the lock as I had heard something metal such as a screw tumbling around moments before it stopped working. They insisted it was the lock, and a new lock was needed to investigate further. I decided to wait till the next day when a family friend came over to look at the machine, who is by no means an expert, took the back off, looked at the drum, dislodged the obstruction, and the machine now works perfectly fine. I called back to advise them I did not need to proceed with the parts & that its been wrongly diagnosed. I asked for a refund but they refused.”

Helpful Report

Posted 5 months ago

Glotech Repairs is rated 4.1 based on 4,784 reviews