Global Van Solutions Reviews

Name: Global Van Solutions
Address: County Gates, Ashton Road, Bristol, United Kingdom, Bristol
Rating: 4.74

4.7 Rating 3,263 Reviews

92 %

of reviewers recommend Global Van Solutions

4.7

Based on 3,263 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0117 962 5314

Email:

sales@globalvans.co.uk

Location:

County Gates, Ashton Road, Bristol, United Kingdom
Bristol
BS3 2JH

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Global Van Solutions 5 star review on 13th December 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We felt with Shaun very helpful from the beginning to the end would use this company again thanks”

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Posted 3 years ago

“Great Experiance dealing with Jacob Meek at Global Vans. Managed to source 2 vans for me within a short time frame, great price and outstanding communication. Will be using Jacob again later in the year when a couple more of our fleet are up for renewal.”

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Posted 3 years ago

“Initially I was impressed with the service I received from Jacob at Global Vans : after they had taken our deposit, and agreed the purchase price of our trade in, things went rapidly downhill, with little or no help from their Aftersales Dept.Our initial request was the van to be fitted with its own ‘stand alone Sat Nav’ When the van arrived, no Sat Nav. other than Apple Car Play. This feature is useless when you are trying to use the Bluetooth Phone. Little or NO VOLUME!! When questioned about this I was told ‘ it has Sat Nav. yes, Apple Car Play. NOT WHAT I ORDERED!! The problem is still outstanding. Problem 2. The ply lining that is fitted, looks like it’s been fitted by a school boy: rips, holes drilled in the wrong place; I’ll fitting : raw edges un sanded. Etc. Problem 3: As we constantly use ladders, a request was sent for a Roof Rack to be fitted on collection . Guess what, no roof rack. Problem 4: Expensive wheels fitted with NO locking wheel nuts. Problem 5: Delivery date came and went. It was some 8 days late, and then we had to deliver our van back to Bristol and pick up the new van at our cost. We opted to do this to save time, but when the day came to collect the van, there was no one from Global Vans to hand the van over to us. This in my mind is exceedingly ignorant, and bad PR. It’s almost as though, thanks for your order, now onto the next. I have to say that Global will be the ultimate losers, as we have the need for 3 further vans coming up for renewal over the next 6 months; our business will go elsewhere If m afraid. What a bad experience we are having to put up with, and it’s still on going. Philip Knight. Managing Dir. KCSL Ltd.”

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Posted 3 years ago

“We are really happy at Reynolds Blinds, Shutter & Interiors! Jacob Meek was absolutely superb in finding us the perfect vans at an affordable price and they turned up today! Our Fitters are over the moon with their new Vans and we can't wait to get more ordered. We will definitely be going back to Global Vans and Jacob when we need a few more. Also a big thank you to Alice Laflin for all her help getting our Vans delivered on time and for her 5* communication skills. All in all, we had a great experience and happily give a 5* recommendation!”

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Posted 3 years ago

“We delt with Olivier Thomas and he was very friendly and helpful. He did find us the original van we wanted but he got screwed over with it by someone at the dealership who sold the van even when we sealed the deal (NOT HIS FAULT) Olivier and Richard then clbbed together to get us another van, not the one we wanted but never the less, they got us a van for our business and got us a really good deal too so me and my business partner are happy customers”

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Posted 3 years ago

“Charlie has gone above and beyond with making my experience with Global Vans phenomenal- he answered all my questions with great detail and was extremely good with his communication. He gave me genuine advice and cares for the client he is dealing with. I would recommend anybody who is looking for a van to go through Charlie, I am looking to buy another van next year and Charlie is the only guy I would go through to get this! thank you so much”

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Posted 3 years ago

“Thanks to Gino at Global, managed to secure my van and offered me a refinance deal to keep it rather than paying a huge chunk. Great customer service that actually makes you feel listened to, I never normally leave review but this is heavily warranted. J Lucas.”

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Posted 3 years ago

“Charlie was very helpful and efficient in helping us find a van Given the speed in which we required a van Charlie listened to my requirements and found some suitable options From initial inquiry to sorting out the finance this was done within just over a day which is impressive Great customer service, no pushy sales and kept me updated along the way”

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Posted 3 years ago

“Fantastic service from Charlie Conway, looked after me from start to finish with no issues in between. It almost seemed too easy but hats off to everyone at global vans. Will be going back 100%!! Jason C”

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Posted 3 years ago

“Great van With quick delivery in these times, thanks Charlie Ridler we will definitely be back, Steve”

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Posted 3 years ago

“Cannot fault global vans brilliant service, Gino was excellent thank you”

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Posted 3 years ago

“Ordered 4 vans…seamless process from Gino to Sid for help then to admin. Thank you global”

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Posted 3 years ago

“Like to thank Kieran for being very helpful and providing me the van I needed no hassle all done in one day fantastic thank you Kieran Regards Cliff spacey”

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Posted 3 years ago

“Excellent service from start to finish”

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Posted 3 years ago

“Shockingly Poor Aftersales Service. Promises of contact, but no followthrough. When things go wrong they blame and try to shift responsibility. Both vehicle manufacturers and Finance companies expressed dissatisfaction about the service we received from GlobalVans and have started their own investigations into the mishandling.”

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Posted 3 years ago

Hi Angus, thank you for your feedback. I understand you've had a technical issue with one of your vehicles. The manufacturer should cover the problem under warranty. As standard you wouldn't automatically get a courtesy vehicle from the service centre, we would always recommend a maintenance contract with a replacement vehicle if this is important to you. We will of course try to help as much as we can, I've asked our aftersales dept. to contact you.

Posted 3 years ago

“Dan Bond was incredibly helpful, personable and reliable in finding me a van. He listened to my requirements and found me the perfect, affordable van which has just been delivered fresh out of the factory. The whole process was super easy, thanks Dan!”

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Posted 3 years ago

“We got a good deal and our Van was delivered within 2 weeks. Thank you Gavin and the team.”

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Posted 3 years ago

“Vans delivered as agreed - Thanks Dan Bond.”

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Posted 3 years ago

“Robert was really helpful and would highly recommend”

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Posted 3 years ago

“Elliot was fantastic, answered any questions I had and went above and beyond to find the best deal that suited me. Elliot was easy to rely on, always called me back on time and always doi g what he could to help, and now I have the perfect van at a great deal. Thanks again”

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Posted 3 years ago

Global Van Solutions is rated 4.7 based on 3,263 reviews