The Glasgow Distillery Co. Reviews

Name: The Glasgow Distillery Co.
Address: Hillington Deanside Road, Hillington Deanside Road, Glasgow
Rating: 4.64

4.6 Rating 824 Reviews

91 %

of reviewers recommend The Glasgow Distillery Co.

4.6

Based on 824 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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The Glasgow Distillery Co. 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the 2nd time in a row, I placed an order one day, only to receive an email the next day offering a special deal on what I had paid for (free glasses & tonic). Disappointing”

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Posted 4 weeks ago

“I love Makar original gin , my favourite, so I was pleased to use your spring offer last week to buy two bottles. Delivery was prompt so no complaints. However I was disappointed to receive an email flier on Friday with the additional offer of 2 glasses and 2 tonics, which I had missed by having already made my purchases. I did send an email on Friday suggesting that I was sent these as a gesture of goodwill but have had no response. So how about it? You do say you value your customers and strive to offer optimum level of customer service. Looking forward to your response. Slainte Carole McIvor”

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Posted 1 month ago

“Delivered promptly and securely”

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Posted 1 month ago

“I did send you feedback but nothing back yet Following purchasing quite a few bottles in the last year I was extremely excited on receiving the latest 3 specials. Tequila very good indeed. My second one. Calvados. Nice, will grow. Unfortunately manzanilla was badly sulphurred. Undrinkable. Shame as packaging and all others were : are great. Cognac cask, the business. Thanks. Gary.”

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Posted 2 months ago

“Quick delivery however left on doorstep”

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Posted 7 months ago

“Everything is very well packed but the soft nature of the box for the limited edition bottle meant it ended up a little crushed. Also, the triple distilled bottle was inserted in the box at a 90 degree angle, and the bottle isn't round, so again the box was slightly misshapen. Contents fine and as excellent as ever.”

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Posted 10 months ago

“I found your website a little confusing at first but got there in the end. My order arrived a couple of days after ordering which I thought was very good service, I look forward to doing business with you in the future.”

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Posted 1 year ago

Hi George, Apologies for the initial confusion. Great to hear you got your order in the end. If we can help at all with your next order, please do let us know. All the best, The Distillery Team

Posted 1 year ago

“Very fast service! Tastes great”

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Posted 1 year ago

Great to hear you enjoyed our products. Thank you for your kind words!

Posted 1 year ago

“I always find the first glass of a new whisky utterly objectionable, so always wait until the second before formulating an opinion. I still find the first sip a little stringent but after that enjoyable. The flavours are a bit thick for me and I prefer a little more subtlety. All the same, a very drinkable brew, although I can't help feeling I would have been better off with the Tokaji which I think I missed by a whisker.”

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Posted 1 year ago

“I am happy with my purchase, the bottle is beautifully design and I look forward to having the bottle with the family over the Christmas period. Delivery was quick as well. However, the box for the bottle was not in best quality. The box is was a bit damaged and when I open the box to check the bottle, the box top had broke and it was not easy to store the bottle in the box, so I have thrown the box away. A shame as I would of love to keep the box. Merry Christmas guys, have a good one.”

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Posted 1 year ago

“The spirits I bought asxalways are amazing however the packaging on the 2 packs of 3 individual gins that I ordered were damaged and as they were to be given as presents this now cannot happen. I would have given 5 stars but for this.”

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Posted 1 year ago

“Fairly swift service! (Good) Although I ordered an Old Pulteney the day after I ordered from Glasgow distillery and the one from Wick arrived a day earlier than yours. (Pulteney (Excellent)) Not a criticism of anyone but an observation.”

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Posted 1 year ago

“having bought these 2 bottles of whisky they came well packed and protected and very quick delivery but the quality of individual box was of poor quality cardboard quite flimsy compared to the old-style box”

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Posted 1 year ago

“Professional”

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Posted 1 year ago

“Hi there My ORDER ID is 13057, and in China the customs said the total price of this package is above 1000rmb, so this package can't be cleared, and it should be sent back. So when you received my package can I return one bottle? maybe choose the triple distilled one to be returned. Our Chinese customs had helped to make a note on the system to apply for a return. They asked me to contact the sender to provide the return authorization to UPS abroad. After receiving the return authorization, the customs can help to submit materials to apply for a return. So pls approve the returning authorization asap, otherwise, the parcel will be destroyed.”

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Posted 2 years ago

“Well packaged and prompt delivery”

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Posted 2 years ago

“Bit disappointed at lack of communication from both yourselves and UPS. Delivery time also longer than expected but otherwise ok”

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Posted 2 years ago

“Glasgow Distillery make some of the finest scotch whisky in my opinion. I have criticised the delivery firm for incorrect messages leading to wasted time previously, but this time there was no messages and they managed to catch me in with a fast early morning delivery. So instead of losing 4 points because of incorrect messages they only lose one point for no messages.”

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Posted 2 years ago

“Good quick service. Only issue I had was not being notified when the delivery was due.”

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Posted 2 years ago

“Excellent service, fast dispatch and delivery plus well packaged.”

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Posted 2 years ago

The Glasgow Distillery Co. is rated 4.6 based on 824 reviews