The Glasgow Distillery Co. Reviews

Name: The Glasgow Distillery Co.
Address: Hillington Deanside Road, Hillington Deanside Road, Glasgow
Rating: 4.64

4.6 Rating 821 Reviews

90 %

of reviewers recommend The Glasgow Distillery Co.

4.6

Based on 821 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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The Glasgow Distillery Co. 5 star review on 4th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can only comment on the ordering and the delivery as the whiskey has not been sampled until after xmas. The website and the ordering was good although a small sample of you other bottles would have been good 7 out 10”

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Posted 4 months ago

“Disappointed you took my full payment then sent a Black Friday email the next day offering a 15% saving!”

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Posted 4 months ago

“Drinkers who are not whiskey connoisseurs may rate this brand as being not bad. But in the swim of things, it is not refined enough to command a £49 selling price. Does it seem to be an example of a good "value" = young (3-year-old)? malt whisky - that has been very carefully branded for marketing purposes. That said it is a pleasant enough drink. But if you prefer a better "value" whisky I suggest you compare GD's 1770 to the Wine Society's 8-year-old malt Strathspey whisky that retails for just £21. There is a reason why premium whisky brands are priced well north of £50!”

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Posted 1 year ago

Thank you for your review, we are glad you found our Single Malt pleasant to drink. We believe Glasgow 1770 stands up against the best and hopefully, we can win you over with our future releases, stay tuned!

Posted 11 months ago

“Ups messed around with the scheduling a bit hence 3 stars. Not the best for accurate delivery dates.”

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Posted 1 year ago

“It would gave been a userfriendly 5 stars but l forgot the delivery company is UPS. Needless to say it didnt arrive on time and had to be rescheduled. Sorry Glasgow Distillery, but l would not ordered if l had remembered it was them.”

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Posted 1 year ago

“I am a huge fan of the Whisky from Glasgow Distillery and try to get as many releases as I can. However, this latest purchase has been undelivered and I have been unable to change the delivery or contact UPS .”

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Posted 1 year ago

“I really don't want to be petty but the label has been applied to the bottle really poorly and it is all wrinkled. I appreciate it's a small batch and you're a relatively small company but it just felt pretty poor when the bottle is being advertised as limited edition. It doesn't feel very special. It's a present for someone and it just doesn't look very... professional? So while it's annoying and not something I'm really happy with, it doesn't feel like I can ask for a replacement so I'm just stuck with it.”

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Posted 1 year ago

“Yet to taste but you delivered to my office not my home!”

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Posted 2 years ago

“I really like Glasgow Distillery's single malt whiskies, and the Sauternes Finish is excellent, but along with many other serious whisky enthusiasts, we find it overpriced vs other young whisky distilleries given the 50cl bottle size in comparison to the overwhelming industry standard of 70cl, so feel it's a shame that many won't give it a try for that reason.”

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Posted 2 years ago

“No one answers the phone and no one bothers to respond to your emails. Poor customer service. Tried both emailing & phoning”

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Posted 2 years ago

Hi Stephen, Thank you for bringing this to my attention. Sincere apologies that you have been unsuccessful in making contact with us. If you could please contact our customer services at customerservice@glasgowdistillery.com with any queries or issues you are having then we will be more than happy to assist you. Kind regards, Rachel at Glasgow Distillery

Posted 2 years ago

“Efficient service. Disappointed with the label... small and not easy to see. Just looks like a bottle of whiskey rather than a special gift for someone.”

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Posted 2 years ago

“Online order of whisky and glasses set for a 60th birthday gift. Website not the easiest to get around. Faffing about with personilised gift tag -good points quick delivery and product looks good apart from edges a bit uneven in box. Pleased with overall look and glasses. However got an e mail to say I signed for it but was out so couldn't have. My neighbour brought it over later as her friend had taken it by mistake sent to wrong address and lucky she was honest .I Emailed the company still waiting on an acknowledgment or reply. Not impressed shame as good product and would have considered for myself and future gifts too not so sure now though. Could do better I think. Poor customer after sales service”

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Posted 2 years ago

“The product is a great one. Unfortunately was ordered as a gift and the accompanying message was for someone else which caused quite a bit of confusion.”

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Posted 2 years ago

“The Order has 1 Bottle with the wrong name. So I have to send 1 correct and 1 wrong which is not very cool.”

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Posted 2 years ago

“1 Bottle has the wrong name on it :-( This is not perfect. And the Kartonage is quiete loose for Shipping. Design is good.”

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Posted 2 years ago

“No problems checking out but never received an order number or email confirmation. Plus I never received a replay to my email to customer services and the telephone was never answered.”

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Posted 2 years ago

“Mostly very good. The package arrived very quickly and was well packed. However sadly, one of the six glasses had been broken in transit. The bottles and glasses were planned as presents, so it's not gone to plan. Could you replace the broken one please”

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Posted 2 years ago

Hi Oliver, Sincere apologies that your glasses were broken in transit! If you could please email our customer service team at: customerservice@glasgowdistillery.com, we can certainly get replacement glasses sent out to you asap. Kind regards, Rachel at Glasgow Distillery

Posted 2 years ago

“I ordered 2 vouchers but did not expect to pay delivery twice. Lesson learned but otherwise delivery was quick.”

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Posted 3 years ago

“Disappointing packaging for a gift that was meant to be special. Difficult to find all the parts of the gift due to polystyrene bits and no recipe card for the cocktail. The picture on the site shows state like packaging not polystyrene..”

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Posted 3 years ago

“My valentines makar cherry gin box arrived today I2th feb I ordered it on the 10th excellent delivery service. I know some people were saying about the packaging not being very nice as the items were all individually wrapped, down to the very dried orange slices! I would say it was very well packaged but not pretty. Not tasted the cherry gin yet but can't wait to do so. I will be making a cocktail tonight 👍”

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Posted 3 years ago

The Glasgow Distillery Co. is rated 4.6 based on 821 reviews