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The Glasgow Distillery Co. Reviews

4.6 Rating 823 Reviews

91 %

of reviewers recommend The Glasgow Distillery Co.

Company Reviews

Product Reviews

4.6

Based on 823 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Stephen Sparshott

18

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order has not even arrived yet due to Glasgow Distillery failing to provide my full address to UPS, your chosen courier. I waited in for delivery and had no communication from the courier to advise that they were abandoning their delivery attempt. I contacted your customer services and was told the order would arrive yesterday. It did not. I will not order from Glasgow Distillery again.”

Posted 10 months ago

“I have sent two emails asking when my purchase will be delivered and received no response”

Posted 11 months ago

Hi Donna, Apologies for any upset caused. We've tried calling you and have sent you an email. If you're still having problems with the order, please do give us a call on 0141 404 7191. Kindest Regards, The Distillery Team.

Posted 11 months ago

“You’ve sent 3x70cl & 1 x 50cl! We bought 4 x 70cl”

Posted 1 year ago

Hi Shona, We are terribly sorry for the inconvenience this has caused. It has been a result of a mis-pick by our dispatch team. We have emailed you to organise the correct bottle be sent to you. Many thanks,

Posted 1 year ago

“Order not delivered. No idea what is happening with the order. I have emailed Glasgow Distillery and left a message on your answering machine no response to date.”

Posted 1 year ago

“My latest order delivery was rescheduled twice , and then delivered to a newsagents in Irvine , 10 MILES away ! instead of to my son's address in Kilmarnock. There was no proof of any attempted delivery by UPS ie card with parcels whereabouts etc , and I had to track it down and get my son to make the 20 mile round trip to collect it , I personally would never use UPS as they are very unreliable and do not respond to complaints.”

Posted 1 year ago

“I still haven’t received the package despite being told by UPS it would be delivered for the last 3 days. Absolute joke!!”

Posted 1 year ago

“Disappointing Service, Ordered 3 bottles on Friday 22/04/22 it is now 01/05/22 and I have still not been notified of when my purchases will be delivered, extremely poor service, I will not be using them again.”

Posted 1 year ago

Hi Ian, We are sorry to hear that you are unhappy with the service provided. Your parcel was shipped and delivery was attempted within the standard 3-5 working days that we state on our website. UPS were at the time not able to deliver the parcel to you, perhaps there was no one home. Your package, as outlined in the email that we sent to you, was delivered to your local UPS pickup point as a result of a failed attempted delivery. You can see the detail of this by using the tracking number provided (also included in the email). Please feel free to contact us if you have any other questions or concerns, we would be delighted to help you. Kind Regards The Glasgow Distillery

Posted 1 year ago

“Extremely poor service, for me they don’t even get on the rating scale, but to post this comment I have to score them. I placed an order online on 11 December and since the initial order confirmation, I haven’t received an update or the order itself. My recommendation given my experience to date of Glasgow Distillery, is don’t purchase from this company until they can ensure improved and consistent customer service.”

Posted 2 years ago

“I haven’t received it yet nor have I had a dispatch notification!”

Posted 2 years ago

“I ordered 2 bottles of 50 cl and a miniature selection gift set. when deliverd the box only contained the gift set .”

Posted 2 years ago

Hi Davy, Due to the other part of your order being our limited edition bottles which were on 'pre-order'. These were not ready to be shipped at the time of dispatch of your gift set. We decided to fulfil part of our customer orders and send the rest when we were able so our customers could enjoy what was available at the earliest date. The remainder of your order will be shipped, as planned, in the next few days. Kind Regards

Posted 2 years ago

“Not received yet”

Posted 2 years ago

Hello Matt Our Limited Edition releases were, as stated in the item description, due to be dispatched from the week commencing the 6/12/21 as they were pre-orders. We are processing through a large volume of orders and working as fast as possible to get these out to our customers within an acceptable timeframe aligning with the dates we set out at the initial sale event. We are happy to say that orders have, since yesterday, been making their way to our customers. I have looked into your case specifically and can see that it will be dispatched today. Please in the future don't hesitate to email us at customerservice@glasgowdistillery.com with any queries regarding your order status. We are more than happy to help. Have a good day. Thanks.

Posted 2 years ago

“Still waiting on the order to be delivered 😂😂😂😂”

Posted 2 years ago

Hello Jim, Your order of our limited edition release has not been dispatched yet because the sale event was for pre-orders. This is indicated in the description section of each of our limited edition bottles. We will be dispatching these bottles this week. Please, in the future, don't hesitate to contact us and we will be able to clarify and resolve issues such as this. Thanks

Posted 2 years ago

“Ive Still not received my Delivery so cany really write a true review”

Posted 2 years ago

“I have already tried to contact you through your site, my item arrived damaged one of the two glasses was broken during delivery. At time of purchase I did not realize you were in hillington or I would have collected my order. Could you advise me on how to claim a replacement glass?”

Posted 2 years ago

“Gin was leaking on arrival as cap was not tight. Very poor service from UPS delivery service. The only reason I gave a star was because the gin is good. Unfortunately I will not be ordering again as this is my second order and the second time I have had problems and the Glasgow distillery has not even bothered to respond to my email to customer services”

Posted 2 years ago

Hi, We are sorry to hear that your Gin was leaking upon arrival. We would love to make this right! Please email us with your order number and one of the team will get back to you! Kind Regards Matthew.

Posted 2 years ago

“Unfortunately UPS sends out an incorrect email confirming delivery between 9.15 am and 13.15 automatically. UPS are aware that the system does this, but ignores it. So 4 hours of a day are wasted waiting for a delivery that is never going to happen. This happened with my first order made months ago and with this latest order. Now Glasgow Distillery also know this and not only do nothing to prevent it, but also still retain UPS. Therefore their customer service and consideration is non-existent and whilst they make an excellent scotch it now sticks in my throat.”

Posted 2 years ago

“I ordered express martini gift set. The coffee liqueur bottle had leaked all over the contents- over half was missing. I have emailed and complained and have not had the curtesy of any reply! The bottle top wax loose and had not been screwed on securely. Extremely disappointed and even more frustrated with lack of customer after care. Maybe this will provoke a response”

Posted 2 years ago

“Speedy delivery, however, was personalised bottle, wrong label is on it. I'm unable to email as wont send, non reply email, have left 2 messages by phone, no response. Disappointed as for a birthday gift”

Posted 2 years ago

Hi there, Sincere apologies for this mistake. If you can please email us directly to customerservice@glasgowdistillery.com, then i will get this sorted for you as promptly as possible. Kind regards, Rachel at Glasgow Distillery.

Posted 2 years ago

“Not received yet”

Posted 3 years ago

“Still not received order so unable to comment”

Posted 3 years ago

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The Glasgow Distillery Co. is rated 4.6 based on 823 reviews