“Extremely poor service, for me they don’t even get on the rating scale, but to post this comment I have to score them. I placed an order online on 11 December and since the initial order confirmation, I haven’t received an update or the order itself.
My recommendation given my experience to date of Glasgow Distillery, is don’t purchase from this company until they can ensure improved and consistent customer service.”
“I ordered a personalised gift bottle of the 1770 for an Italian whiskey lover's birthday, plus a hip flask for Christmas. When we realised that we had ordered too close to the date required, we phoned the company who pulled out all the stops to ensure that the order arrived on time. I must say that the bottle, the box and the flask all look superb and make gifts I would be delighted to receive myself. I only hope the recipient lets me taste what's inside!”
Hi Davy,
Due to the other part of your order being our limited edition bottles which were on 'pre-order'. These were not ready to be shipped at the time of dispatch of your gift set. We decided to fulfil part of our customer orders and send the rest when we were able so our customers could enjoy what was available at the earliest date. The remainder of your order will be shipped, as planned, in the next few days.
Kind Regards
Hello Matt
Our Limited Edition releases were, as stated in the item description, due to be dispatched from the week commencing the 6/12/21 as they were pre-orders. We are processing through a large volume of orders and working as fast as possible to get these out to our customers within an acceptable timeframe aligning with the dates we set out at the initial sale event. We are happy to say that orders have, since yesterday, been making their way to our customers. I have looked into your case specifically and can see that it will be dispatched today. Please in the future don't hesitate to email us at customerservice@glasgowdistillery.com with any queries regarding your order status. We are more than happy to help.
Have a good day.
Thanks.
“Can't fault my experience of Glasgow Distillery. The website is very easy to navigate and my order arrived quickly and was very well packaged. Most importantly, the products were of a high quality and well recieved.”
“Delivered quickly and safely. I have had the lemon vodka before which is delicious! Looking forward to trying the spices rum which I have also bought”
Hello Jim,
Your order of our limited edition release has not been dispatched yet because the sale event was for pre-orders. This is indicated in the description section of each of our limited edition bottles. We will be dispatching these bottles this week. Please, in the future, don't hesitate to contact us and we will be able to clarify and resolve issues such as this.
Thanks
“Good discount for Black Friday so ordered further 6-bottles of Makar gin.
Arrived 3-days early and the order was left on the doorstep by DHL but not a problem on this occasion.”
“Fantastic service from order to delivery. Everything arrived in perfect condition. Bottle packed really well. Ordered a glass as well which was really nice and in a nice box. Great gift 😊.”
“Good service. The crackers were bought as Xmas present for my husband. Hopefully whichever one he prefers I can order a bottle for his birthday in Feb.”
