“Excellent service overall. Easy ordering. Quick delivery and well packaged. Products are also excellent. I would highly recommend the products and the service.”
“Everyone I have bought the Whisky gift pack for, have loved the Whisky! I am very impressed at the speed and efficiency of the company, the gift arrived about 2 days after ordering thankyou”
“Excellent service! My order was delivered promptly and safely. I couldn’t ask for more. I will certainly re-order when my excellent oak-aged gin is nearing the end.”
“Initially received the wrong order however they were very apologetic and helpful when I phoned and someone from the distillery actually hand delivered the correct order the same day.”
“We ordered a bottle of the G52 Citrus Vodka and we werent disapointed.
The delivery itself was very swift and the bottle was packaged very well and arrived intact. The G52 vodka itself is packaged beautifully - it came with a wee note inside a little envelove attàched to the bottle and just looks stunning. The vodka tastes delicious neat and also mixes well with lemonade/ soda etc. We cant fault the product or the service at all. 100% recommended.”
“Thank you so much for my recent order. I accidentally sent the gift for glasgow to my home address in England - bonus bottle of Gin!
Another bottle bought over the phone and safely delivered on time to Cumbernauld.”
“I really don't want to be petty but the label has been applied to the bottle really poorly and it is all wrinkled. I appreciate it's a small batch and you're a relatively small company but it just felt pretty poor when the bottle is being advertised as limited edition. It doesn't feel very special. It's a present for someone and it just doesn't look very... professional? So while it's annoying and not something I'm really happy with, it doesn't feel like I can ask for a replacement so I'm just stuck with it.”
“Bought the gin as a gift for a birthday present unfortunately I haven’t tried it myself but my brother in law said it was lovely.Also delivery was excellent”
“Very pleased with the purchase. The delivery came very quickly, in two days. The bottle was well packed and arrived safely. I bought the gin as a gift, so, unfortunately, I can't say anything about the taste and quality 😄”
“After being let down by UPS courier's Alison from the customer services came up trumps she arranged for my order to be delivered and I received it that day. Now that’s customer service at its very best
Thank you Alison and to the man who delivered my order 🥃🌟🌟🌟🌟🌟”
“Disappointing Service, Ordered 3 bottles on Friday 22/04/22 it is now 01/05/22 and I have still not been notified of when my purchases will be delivered, extremely poor service, I will not be using them again.”
Hi Ian,
We are sorry to hear that you are unhappy with the service provided. Your parcel was shipped and delivery was attempted within the standard 3-5 working days that we state on our website. UPS were at the time not able to deliver the parcel to you, perhaps there was no one home. Your package, as outlined in the email that we sent to you, was delivered to your local UPS pickup point as a result of a failed attempted delivery. You can see the detail of this by using the tracking number provided (also included in the email).
Please feel free to contact us if you have any other questions or concerns, we would be delighted to help you.
Kind Regards
The Glasgow Distillery
