“I really don't want to be petty but the label has been applied to the bottle really poorly and it is all wrinkled. I appreciate it's a small batch and you're a relatively small company but it just felt pretty poor when the bottle is being advertised as limited edition. It doesn't feel very special. It's a present for someone and it just doesn't look very... professional? So while it's annoying and not something I'm really happy with, it doesn't feel like I can ask for a replacement so I'm just stuck with it.”
“Bought the gin as a gift for a birthday present unfortunately I haven’t tried it myself but my brother in law said it was lovely.Also delivery was excellent”
“Very pleased with the purchase. The delivery came very quickly, in two days. The bottle was well packed and arrived safely. I bought the gin as a gift, so, unfortunately, I can't say anything about the taste and quality 😄”
“After being let down by UPS courier's Alison from the customer services came up trumps she arranged for my order to be delivered and I received it that day. Now that’s customer service at its very best
Thank you Alison and to the man who delivered my order 🥃🌟🌟🌟🌟🌟”
“Disappointing Service, Ordered 3 bottles on Friday 22/04/22 it is now 01/05/22 and I have still not been notified of when my purchases will be delivered, extremely poor service, I will not be using them again.”
Hi Ian,
We are sorry to hear that you are unhappy with the service provided. Your parcel was shipped and delivery was attempted within the standard 3-5 working days that we state on our website. UPS were at the time not able to deliver the parcel to you, perhaps there was no one home. Your package, as outlined in the email that we sent to you, was delivered to your local UPS pickup point as a result of a failed attempted delivery. You can see the detail of this by using the tracking number provided (also included in the email).
Please feel free to contact us if you have any other questions or concerns, we would be delighted to help you.
Kind Regards
The Glasgow Distillery
“Hi there
My ORDER ID is 13057, and in China the customs said the total price of this package is above 1000rmb, so this package can't be cleared, and it should be sent back. So when you received my package can I return one bottle? maybe choose the triple distilled one to be returned.
Our Chinese customs had helped to make a note on the system to apply for a return. They asked me to contact the sender to provide the return authorization to UPS abroad.
After receiving the return authorization, the customs can help to submit materials to apply for a return. So pls approve the returning authorization asap, otherwise, the parcel will be destroyed.”
“I was astonished at the manner in which my enquiries regarding my order 12935 were handled.
I signed up for your newsletter on 8th April to obtain my 10% discount and entered the coupon code
GDC598DDAEA87 in the box on the order. I did not receive the £29-50 discount.
I emailed you on 8th April to advise you of this and again on 11th April. I received no reply.
I telephoned you on 13th April and left a message with my telephone number but received no reply.
Please resolve this for me and send £29-50 to :-
Nationwide sort code 07-01-16
Account number 26604759
Account name Mr W Paine
I have received my order but not my discount.
William Paine”
Hello William,
We are sorry to hear that the 10% discount did not work with your order. We understand that you sent an email however, please be advised that we have not received any email from you regarding your order in our inbox. We would like this to get resolved ASAP. Please email us at customerservice@glasgowdistillery.com and we will look into this further.
Kind Regards
The Glasgow Distillery
“I was lucky to get a bottle of first release and have tried all subsequent releases, one of the best drams I have sampled ( and I have sampled a lot !)”
