Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.91

4.9 Rating 5,947 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 5,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 14th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived quickly and good price compared with other sellers.Very pleased with item.”

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Posted 5 years ago

“Good price , good stock levels very efficient in store . I don't remember receiving my warranty though . Please confirm”

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Posted 5 years ago

Hi Ian, Thank you for your review. With regard to your warranty, David has just emailed you. Regards The Snellings Team

Posted 5 years ago

“Very pleased with the service and help setting up, thank you.”

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Posted 5 years ago

“Good service as always. BUT we only required a bulb to be fitted to a built in microwave and the charge for this was extremely expensive , so provide your own at about one fifth of the charge they made .”

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Posted 5 years ago

“a day late with installation due to problem elsewhere. No problems once the washing machine arrived and an efficient installation and removal of old machine..”

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Posted 5 years ago

“Excellent level of service & advice. Delivery & installation organised promptly but unfortunately 1 item was delivered incorrectly but changed & fitted with 72 hours. Otherwise would have been "excellent" & would highly recommend.”

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Posted 5 years ago

“Product purchased and delivered very quickly only fault didn’t get e-mail from company with delivery time only after they had tried to deliver parcel did I receive any notification and when I did re date did not get time of delivery”

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Posted 5 years ago

“Excellent speedy service”

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Posted 5 years ago

“By good and clear information by the sales person when making our decision regarding purchasing a TV. Excellent and friendly team who delivered and set up the new TV. The only reason I have scored 4 and not 5 is that I accidentally deleted the email confirming the purchase and with the accompanying offer. I emailed Snellings and asked the delivery men to pass on my request. Neither has brought the desired result - I am still waiting.”

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Posted 5 years ago

“Prompt replacement of a relatively rare built in slimline dishwasher was excellent. the earlier attendance by a snelling technician had however failed to spot the impending failure of the motor unit which occasioned some waste of time and a call out fee.”

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Posted 5 years ago

“The items I required (containers of fluid for Miele washing-machine) were a good price. Delivery was a day later than stated, but still really prompt.”

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Posted 5 years ago

“service from shop very good, but still waiting for engineer to contact re set up of TV have chased but still awaiting app for engineer to return to complete set up re Freeview play and set up off bluetooth/head phones.”

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Posted 5 years ago

“Ordered my washing machine cartridges and they arrived promptly and well packaged.”

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Posted 6 years ago

“Plenty of choice, almost too much. Delivered the next day.”

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Posted 6 years ago

“Having seen a fridge-freezer we wanted on-line, we visited the store in Norwich where staff were friendly and helpful and we purchased it and arranged delivery. Unfortunately, on unpacking we realised the wrong colour had been sent. The crew were very apologetic and arranged for a replacement to be delivered at a later date; - it arrived about one hour later(!!), delivered by the man who had made the error during picking and he immediately owned up and apologised. We paid to have our old large fridge-freezer removed and this was done by the original team -£30 well spent. Overall very satisfied with the "old-fashioned" customer care and we would use Gerald Giles again. Thanks to all.”

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Posted 6 years ago

“Ok thank you”

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Posted 6 years ago

“We had to phone up to arrange our delivery since no-one got in touch with us following our order. Once delivery was arranged it all went through very smoothly.”

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Posted 6 years ago

“Excellent telephone help from the store when called for advice, easy website to navigate, compare and order from, delivery guys were very helpful too - Only let down by a 5 working day delay in delivery of an item that was in stock approximately 14 miles away”

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Posted 6 years ago

“Good company, had no problems with them.plzd with product.”

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Posted 6 years ago

“Very pleased with my new kettle , lovely sprout to pour with just the job for me”

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Posted 6 years ago

Snellings Gerald Giles is rated 4.9 based on 5,947 reviews